Director, private capital transactions, glasgow Work, Jobs in London, Eng (with Salaries)

Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of DEI - UK
Athabasca Catering OLD —London
- Full-time
- Recruiting
- Training & development
- Annual leave
Quick apply
Head of Front of House
BM Aesthetics Clinic —London
- From £14 an hour
- Part-time
- CRM software
- Social media management
- Organisational skills
- Employee discount
Quick apply
8d
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
1d
Head of Channel UKI
Verkada —London
- Up to 50% travel
- Analysis skills
- Travel
- Annual leave
Head of Deal Desk - International
Anthropic —London
- £285,000 a year
- Hybrid work
- Bachelor's degree
- Communication skills
- Flexible schedule
Early Years Director
Kinderzimmer UK —London
- Full-time
- Hybrid work
- Team management
- Recruiting
- Budgeting
- Free parking
- Work from home
Quick apply
15h
Director - Private Equity Performance Improvement - COMI
Alvarez & Marsal —London
Sales Director - EMEA
Kaluza —London
- £130,000 - £180,000 a year
- Full-time
- Business development
- Employee discount
Quick apply
Deputy Director of Customer Success (maternity cover)
Enroly —London
- £80,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Work from home
- Life insurance
Quick apply
8d
Head of People
KnowledgeBrief —London
- Full-time
- Remote
- Team management
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
5d
Head of Apprenticeships
KnowledgeBrief —London
- Full-time
- Remote
- Data analysis skills
- Continuous improvement
- Travel
- Annual leave
- Sick pay
Quick apply
13d
Head of Resourcing
Great Ormond Street Hospital for Children —London
- £75,328 - £86,114 a year
- Full-time
- Microsoft Powerpoint
- Hospital
- Master's degree
1d
Head of People
Melotech —London
- Full-time
- Remote
- Contracts
- AI
Account Director-UK
Accommodations Plus International —London
- £55,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Marketing
- Hotel
Quick apply
Operations Director
Lane7- Operations —London
- Up to £140,000 a year
- Full-time
- Hospitality
- Bar
- Continuous improvement
- Referral programme
Quick apply
Operations Director
Acacium Group —London
- Full-time
- Remote
- Business development
- Budgeting
- Leadership
- Employee assistance programme
Quick apply
Sales Assistant 6mt FTC – 24hrs per week
Universal Music Group —London
- Part-time
- Sales
- Customer service
- Cash handling
- Annual leave
- Employee discount
Head of People
Digital Odour Technologies Limited —London
- £60,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
Quick apply
13d
Head of PMO client
NHS England —London
- £94,356 - £108,814 a year
- Full-time
- Project management
- Annual leave
6d

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Head of Customer Experience

Stellify
London

Quick apply

Job details

£95,000 - £110,000 a year

Benefits

Company pension

Qualifications

CRM software
Process improvement
Internal department liaison
Team management

Full job description

Head of Customer Experience

London (office 3 to 4 days per week) | £95,000 to £110,000

Own the post-purchase customer experience for a high-growth online consumer business serving millions of customers a year. Reporting to the VP of Customer Experience, you'll lead the strategy and the team that decide how every customer journey and touchpoint works after the point of sale.

The product is complex and the stakes for customers are high: when they get in touch, it matters. Millions of customers, digital-first delivery, and contact that spikes at the moments people care most about. Designing journeys that work and bring commercial value to the organisation is one of the key success measures.

What you'll own

The post-purchase customer experience strategy: every journey, every touchpoint, and the decisions about how they change
Customer journey mapping and friction hunting: using data and customer insight to find where experiences break, then fixing the process rather than the symptom
The post-purchase communications strategy, working with the communications lead so every message earns its place
Alignment with contact centre operations: designed journeys that hold up against real volumes, real spikes and real operational constraints
The customer experience technology agenda: making sure the platforms behind the experience are doing what the strategy needs
A multidisciplinary team: mentoring, developing, and building a culture that ships improvements rather than decks

You'll work across Data and Insights, Product, Commercial, Finance, Workforce Planning and Customer Operations, and you'll be trusted to set the direction.

Our ideal applicant

A customer leader: currently leading a customer experience or customer journey function in a high-volume consumer business
Has worked where the product is complex and the customer's moment of need is high-stakes, and knows how that changes journey design
Proven at journey mapping and process improvement with measurable results, revenue or cost, attached
Fluent in customer experience technology, CRM platforms and what contact centre operations can actually absorb
Influences across departments without owning them: commercial, product and operational leaders take this person's calls
Strategic and analytical in equal measure, and clear when explaining complex things to people who are busy

The package

£95,000 to £110,000
London office, 3 to 4 days per week
Pension with employer contribution
25 days holiday plus bank holidays, rising with service
Personal training budget
Enhanced parental leave

Quick apply

Refine Your Search

director, private capital transactions, glasgow jobs in london, eng

Head of Customer Experience

Head of DEI - UK

Head of Front of House

Head of Customer Service Experience (18-months)

Head of Channel UKI

Head of Deal Desk - International

Early Years Director

Director - Private Equity Performance Improvement - COMI

Sales Director - EMEA

Deputy Director of Customer Success (maternity cover)

Head of People

Head of Apprenticeships

Head of Resourcing

Head of People

Account Director-UK

Operations Director

Operations Director

Sales Assistant 6mt FTC – 24hrs per week

Head of People

Head of PMO client

I want to receive the latest job alerts for director, private capital transactions, glasgow in london, eng

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