Engagement specialist Work, Jobs in London, Eng (with Salaries)

Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Communications & Engagement Specialist
Stream —London
- From £45,000 a year
- Hybrid work
- Financial services
- Marketing
- Annual leave
Quick apply
Senior Employer Engagement Officer: Technology, Analytics and Marketing Specialist
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Marketing
- Business
- School
- Annual leave
- Employee assistance programme
16h
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Client Engagement Specialist, Newswires, EMEA
News Corp —London
- Sales
- Salesforce
- English
- Annual leave
- Employee discount
7d
People Enablement Specialist
The Keyholding Company —London
- £40,000 - £45,000 a year
- Full-time
- Human resources
- AI
- Leadership
- Work from home
- Employee assistance programme
Quick apply
7d
Community Outreach Specialist (12-month FTC)
Cleveland Clinic London —London
- Full-time
- Project management
- Annual leave
- Employee assistance programme
8d
Client Engagement Specialist, Newswires, EMEA
Dow Jones —London
- Sales
- Salesforce
- English
- Annual leave
- Employee discount
SEN Education and Engagement Specialist
Fresh Start in Education —Leatherhead
- £25 - £35 an hour
- English
- School
- Teaching
- Employee discount
Quick apply
Engagement and Enrolment Officer
AKG (UK) Learning Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
- Health & wellbeing programme
- Work from home
Quick apply
Responsibility Specialist
Vivienne Westwood —London
- £30,000 - £35,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Culture Communications Specialist, AVP
MUFG —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Success Specialist - Sustainability Solutions
Institutional Shareholder Services —London
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
Business Change Manager (Stakeholder Engagement)
Network Rail —London
- £46,701 - £55,411 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Free parking
- Annual leave
3d
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
CRM Specialist
Pandora Jewelry —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Men's Wellbeing and Support Coach (3 days a week, flexible working, Greenwich)
TBC Healthcare Ltd —Greenwich
- £27,500 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
16h
Engagement Consultant
WSP —London
- Part-time
- Hybrid work
- English
- No degree
- Organisational skills
- Flexitime
- Work from home
3d
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
Employment Specialist
Ingeus UK —Sutton
- £33,000 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme

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Customer Engagement Specialist

Wurth UK Ltd -
Erith

Quick apply

Job details

Permanent
£35,000 - £40,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Sales
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

Customer Engagement Specialist

£35,000-£40,000 DOE

Role Purpose

The Customer Engagement Specialist will play a pivotal role in accelerating customer growth, strengthening retention, and shaping how we engage with medium and large business customers. This is an entrepreneurial, KPI-driven role that requires initiative, creativity, and the confidence to influence the sales and Key Account management teams.

As we expand and evolve our customer management strategy, this role offers genuine progression opportunities and the chance to help define what best-in-class customer engagement looks like for our organisation.

Key Responsibilities

Strategic Customer Growth & Engagement

Promote and support positive customer growth across medium and large customers while supporting new customer acquisition through targeted engagement initiatives.
Work proactively with the sales and KAM workforce to align efforts, strengthen communication, and ensure a unified customer experience across the entire customer journey.
Analyse customer performance data, growth trends, and engagement activity to identify opportunities, risks, and clear actions.

Entrepreneurial Ownership of Customer Programs

Design, implement, and continuously improve customer reward, retention, and loyalty programs.
Increase the use and effectiveness of customer data across all touchpoints, ensuring insights are embedded into commercial decision-making.
Lead communication and roll-out of all customer initiatives, ensuring the field teams are equipped, informed, and motivated to execute.

Sales Territory & CRM Effectiveness

Ensure vacant sales territories receive proactive communication and consistent customer contact.
Strengthen CRM usage across the sales organisation by improving data quality, process adherence, and practical value for end-users.
Support sales operations with territory optimisation, including data cleansing and opportunity mapping.

Customer Insights & Continuous Improvement

Conduct customer satisfaction surveys across all customer clusters in line with ISO requirements, transforming findings into actionable recommendations.
Analyse new, at-risk, and strategically important customers to recommend targeted interventions and safeguard business continuity.
Develop rules and follow-up structures to ensure actions are approved, implemented, and monitored.

Campaign Planning & Lead Development

Identify new potential customers and create tailored campaign strategies, including channel selection, messaging, qualification processes, and sales-force enablement.
Work with teams to ensure every campaign is executed with clarity, purpose, and measurable outcomes.

Reporting & Recommendations

Provide clear, data-backed updates to the Head of Customer Operations, including progress against KPIs, program outcomes, and further recommendations to strengthen customer growth and loyalty.

Required Skills & Qualities

Strong leadership presence with the confidence to influence commercial teams
Demonstrated project management ability
High level of initiative and entrepreneurial thinking
Strong analytical and problem-solving capabilities
Exceptional communication and customer-management skills
Advanced Excel proficiency
Sales and/or marketing background preferred
Highly organised, detail-driven, and comfortable presenting to senior stakeholders

What We Offer

23 days holiday (raising up to 28 with Length of Service)
Pension in line with auto-enrolment
Health Care plan – money towards your dental, optical and treatment therapies!
Employee Assistance Programme
Staff discount on all Wurth products
Career progression

Why This Role Matters

This is a critical role in a pivotal moment for the business. We are building the future of our customer engagement and retention ecosystem, and the Customer Engagement Specialist will stand at the centre of that transformation.

You will not simply manage tasks—you will shape strategy, improve how we work, and unlock new commercial value. This is a unique opportunity to make a mark, grow with the organisation, and influence what the next chapter of customer excellence looks like

Company Overview

Please visit https://wurth.co.uk for more information

Quick apply

Refine Your Search

engagement specialist jobs in london, eng

Customer Engagement Specialist

Communications & Engagement Specialist

Senior Employer Engagement Officer: Technology, Analytics and Marketing Specialist

Client Engagement Manager

Client Engagement Specialist, Newswires, EMEA

People Enablement Specialist

Community Outreach Specialist (12-month FTC)

Client Engagement Specialist, Newswires, EMEA

SEN Education and Engagement Specialist

Engagement and Enrolment Officer

Responsibility Specialist

Culture Communications Specialist, AVP

Client Success Specialist - Sustainability Solutions

Business Change Manager (Stakeholder Engagement)

Learning & Communications Coordinator

CRM Specialist

Men's Wellbeing and Support Coach (3 days a week, flexible working, Greenwich)

Engagement Consultant

Media Relations Consultant

Employment Specialist

I want to receive the latest job alerts for engagement specialist in london, eng

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