Field services engineer Work, Jobs in London, Eng (with Salaries)

Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
Field Services Engineer
ECI - United Kingdom —London
- Azure
- Customer service
- Microsoft Office
Quick apply
Field Service Engineer
Hologic —London
- £35,000 - £48,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Field Based Calibration Engineer
Seal Calibration Limited —London
- £34,000 - £41,000 a year
- Full-time
- Customer service
- Laboratory experience
- English
Quick apply
12d
Field Service Engineer
Haier Europe —London
- £35,124 - £47,020 a year
- Overtime
- Customer service
- Communication skills
- Employee discount
Field Services Engineer
Publicis Groupe Holdings B.V —London
- English
- Windows
- Microsoft Office
Quick apply
1d
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
IT Field Engineer (MSP) – London (Hybrid / Client-Facing)
Single Source ICT —Knightsbridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- SharePoint
- Work from home
Quick apply
13d
Field Service Engineer
Killis Ltd —South London
- £17.55 an hour
- Overtime
- Schematics
- Customer service
- Maintenance
- Free parking
- Health & wellbeing programme
Quick apply
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
14d
Field Engineer
British Pipeline Agency (BPA) —Hemel Hempstead
- £42,000 - £47,000 a year
- Engineering
- Construction experience
- Communication skills
- Life insurance
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Field Service Engineer
AJM Healthcare —Park Royal
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
Field Service Engineer
DD Products & Services —London
- £33,000 - £45,000 a year
- Full-time
- Gym membership
- Sick pay
Quick apply
14d
Network Operations Field Service Engineer
Community Fibre —London
- Overtime
- Computer networking
- Work from home
Graduate Programme 2027: Software Engineer (Frontend)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Organisational skills
Site Investigation Technician
Construction Testing Solutions Ltd —Billericay
- £29,742 - £33,557 a year
- Full-time
- Analysis skills
- Travel
- Construction experience
Quick apply
DevOps Engineer - CIMAR
DeepHealth —London
- £60,000 - £70,000 a year
- Full-time
- Remote
- Computer Science
- DevOps
- Engineering
Quick apply
7d
Field Service Engineer (Bromley)
Petroassist UK Limited —Bromley
- Up to £38,000 a year
- Overtime
- Customer service
- Maintenance
- Mechanical knowledge
Quick apply
8d

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field services engineer jobs near london, eng

Field Services Engineer

Synergy Associates -
London

Quick apply

Job details

Full-time
£52,000 - £55,000 a year

Qualifications

Customer service
iOS
Business processes
Bachelor's degree
Mac OS
Communication skills

Full job description

Field Services Engineer (1st / 2nd Line Support), London UK

Role Purpose

To provide high-quality on-site 1st and 2nd line IT support to Synergy clients, ensuring incidents and service requests are resolved efficiently, documented accurately, and delivered in line with defined service standards.

The role is responsible for maintaining strong client relationships, supporting operational stability across client environments, and delivering premium, white-glove IT services within a fast-paced MSP environment.

This position requires a technically capable, client-facing engineer who can work independently at client sites while representing Synergy professionally and confidently.

Core Responsibilities

Client Support & Technical Resolution

Provide on-site 1st and 2nd line support across hardware, software, networking, cloud services, and end-user devices
Diagnose and resolve user issues across Windows, macOS, iOS, and Android environments
Troubleshoot endpoint, connectivity, and application-related issues using structured support methodologies
Escalate complex technical issues to senior engineers with clear and accurate handover information where required

Ticket Ownership & Service Delivery

Manage assigned support tickets from creation through to resolution or escalation
Ensure tickets are progressed in line with agreed SLA targets and service expectations
Maintain accurate, detailed, and auditable ticket records
Provide timely updates and clear communication throughout the support lifecycle

Infrastructure & Operational Support

Support cloud platforms and endpoint management solutions across client environments
Assist with device deployment, onboarding, configuration, and user setup activities
Support workstation, laptop, and mobile device provisioning and lifecycle management
Assist with maintaining stable, secure, and operationally effective client environments

Documentation & Knowledge Management

Maintain and update internal documentation relating to client systems and procedures
Document resolutions and troubleshooting processes clearly for reuse and audit purposes
Contribute to ongoing improvements within the internal knowledge base

Team Collaboration & Project Support

Work closely with internal teams and senior engineers to resolve technical issues
Assist with client onboarding activities and infrastructure projects where required
Partner with Account Managers to ensure client priorities, concerns, and operational context are communicated effectively
Contribute positively to operational improvement initiatives and service delivery standards
Participate in continuous learning and technical development activities

Performance Expectations (Role Alignment & Success Criteria)

Service Delivery

Meet or exceed SLA targets for response and resolution times
Maintain consistent ticket ownership and progression
Deliver reliable and professional support across all assigned client environments

Quality & Accuracy

Maintain high standards of technical documentation and ticket quality
Ensure all work is completed in accordance with defined operational processes
Contribute to reducing repeat incidents through accurate troubleshooting and resolution

Client Experience

Deliver exceptional customer service and professional communication at all times
Build trust and confidence with both technical and non-technical stakeholders
Demonstrate accountability, professionalism, and ownership in all client interactions

Team Contribution

Collaborate effectively with peers and senior engineers
Participate actively in knowledge sharing and process improvement
Demonstrate adaptability within fast-paced and evolving client environments

Working Pattern & Requirements

Full-time position
Primarily on-site across client locations within London
Service Desk cover when required and when not onsite
Ability to work independently and confidently within client environments
Professional presentation and strong client-facing communication skills required
UK-based with eligibility to work in the UK

Progression Indicators

Progression within the role is typically demonstrated by:

Increased technical independence and troubleshooting capability
Reduced reliance on escalation for standard support issues
Contribution to operational improvement and knowledge documentation
Ability to support increasingly complex client environments and technologies
Consistently builds client trust and confidence in both day-to-day IT support and long-term infrastructure development
Strengthens and enhances client relationships through professionalism, reliability, and trusted technical guidance

Quick apply

Refine Your Search

field services engineer jobs in london, eng

Field Services Engineer

Field Services Engineer

Field Service Engineer

Field Based Calibration Engineer

Field Service Engineer

Field Services Engineer

Engineer

IT Field Engineer (MSP) – London (Hybrid / Client-Facing)

Field Service Engineer

Anthropic Fellows Program

Service Desk Engineer (Field)

Field Engineer

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

Field Service Engineer

Field Service Engineer

Network Operations Field Service Engineer

Graduate Programme 2027: Software Engineer (Frontend)

Site Investigation Technician

DevOps Engineer - CIMAR

Field Service Engineer (Bromley)

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