Inbound and outbound call centre roles. Work, Jobs in London, Eng (with Salaries)

Customer Contact Officer
Serco Plc —Victoria
- £30.27 an hour
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance programme
Call Agent
AI HOMESHARE LTD —Mayfair
- £24,420.00 - £38,479.80 a year
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
Call Centre Representative (Turkish Language)
Giti2c —London
- £33,000 a year
- Full-time
- Remote
- English
- Organisational skills
- Referral programme
Quick apply
Telesales/Call Centre Representative– Accounting/Finance
vServices —London
- Temporary
- English
- Computer skills
- Communication skills
Customer Service Advisor
Heroes —London
- Hybrid work
- Microsoft Word
- Computer literacy
- Phone etiquette
- Work from home
Quick apply
3d
Call Centre Sales Advisor
Timepieces International —Potters Bar
- £25,000 - £32,000 a year
- 12 hour shift
- Sales
- Customer service
- No experience needed
- Free parking
- Store discount
Quick apply
6d
Customer Support Specialist, OntheMarket - London
CoStar Group —London
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
Sales Lead - Outbound Contact Centre
The Economist Group —London
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Office
Quick apply
Business Development Representative
PEI Group —London
- Business development
- Communication skills
Contact Centre CX Transformation Consultant
Capgemini Sogeti —London
- AWS
- Financial services
- AI
Customer Service Representative - Dartford
Convatec —Dartford
- Full-time
- CRM software
- Organisational skills
- Typing
8d
Customer Service Adisor
M Group —Slough
- £23,213 a year
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Customer Service Representative - Dartford (FTC)
Convatec —Dartford
- Full-time
- Organisational skills
- Typing
- Communication skills
8d
Business Development Representative (BDR) - EMEA
Duetto Research —London
- Remote
- Bilingual
- CRM software
- Hospitality
Quick apply
Loan Administrator
Step One Finance —Woking
- Full-time
- Microsoft Excel
- Customer service
- Computer skills
Quick apply
Sales Representative
Advanced Damp —Hammersmith
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
- Sick pay
Quick apply
8d
Global Operations Coordinator
Crisis24 —London
- Full-time
- Communication skills
Quick apply
2d
Founders Associate (Growth)
Dex —London
- Full-time
- Hybrid work
- CRM software
- SQL
- AI
Quick apply
8d
Technical Lead
QuantumLoopAI —London
- Full-time
- Remote
- Azure
- Master's degree
- AWS
Quick apply

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Customer Contact Officer

Serco Plc -
Victoria

Apply Now

Job details

Full-time
£30.27 an hour

Benefits

Work from home
Employee assistance programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Outbound calling
Communication skills

Full job description

Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$30.27 per hour with permanent full-time employment (38 hours per week).
Monday to Friday roster with shifts between 8:00 AM and 8:00 PM—no weekend work.
100% remote role, giving you the flexibility to work from home while saving time and commuting costs.
23 business days of paid, full-time training, delivered remotely so you can learn from the comfort of your home.
Access to Serco's rewards and discounts program, offering savings across a wide range of retailers and services.
24/7 Employee Assistance Program (EAP), providing confidential support for you and your immediate family.
Opportunities to learn, grow, and build a meaningful career with a global organization committed to making a positive impact.

Make an impact at Serco
As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

Serco is a place for you
You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To work with Serco, you’ll also be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
As this is a work from home role you will be required to provide your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

inbound and outbound call centre roles. jobs in london, eng

Customer Contact Officer

Call Agent

Call Centre Representative (Turkish Language)

Telesales/Call Centre Representative– Accounting/Finance

Customer Service Advisor

Call Centre Sales Advisor

Customer Support Specialist, OntheMarket - London

Sales Lead - Outbound Contact Centre

Market Support Analyst

Business Development Representative

Contact Centre CX Transformation Consultant

Customer Service Representative - Dartford

Customer Service Adisor

Customer Service Representative - Dartford (FTC)

Business Development Representative (BDR) - EMEA

Loan Administrator

Sales Representative

Global Operations Coordinator

Founders Associate (Growth)

Technical Lead

I want to receive the latest job alerts for inbound and outbound call centre roles. in london, eng

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