It operations Work, Jobs in London, Eng (with Salaries)

One Desk IT (12-Month FTC)
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
IT Operations Assistant
BMRW Network Services —London
- Up to £43,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Life insurance
Quick apply
2d
IT Operations Manager
OfficeTek Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Sick pay
Quick apply
4d
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
7d
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
10d
IT Support Analyst (Contract)
Verge del Castell Technologies Ltd —London
- £29,420.00 - £34,101.73 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Flexitime
Quick apply
7h
IT Systems Analyst, Wembley Stadium
Delaware North —Wembley
- £36,000 a year
- Weekend availability
- Computer Science
- Customer service
- English
13d
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
Junior IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
3d
2nd Line IT Engineer (IT Operations)
Fuse Energy —London
- Full-time
- AWS
- Bachelor's degree
- IT
- Annual leave
Quick apply
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
13d
IT Operations Engineer
OLIX —London
- From £83,000 a year
- Full-time
- DevOps
- Windows
- Computer networking
IT Support - Front End Management
Bank of China —London
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
22h
IT Specialist
AutoIdeal —Welwyn
- £900 a week
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
8d
IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
1d
Document Controller
Pyramid Brickwork Specialist —Wembley
- £30,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
IT Site Operations Specialist
World Wide Technology Holding, LLC —London
- Bachelor's degree
- No degree
- Organisational skills
IT Systems Administrator
Maintel —London
- Full-time
- Azure
- Maintenance
- Windows
- Free parking
- Employee discount
10d
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- IT
7d
Academy IT Analyst
Bridewell —London
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
8d

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One Desk IT (12-Month FTC)

University College London -
London

Apply Now

Job details

Full-time | Fixed term contract
£36,433 - £41,833 a year
9 days ago

Benefits

Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Company pension
Employee assistance programme

Qualifications

Azure
Customer service
Microsoft Office
IT support
Organisational skills
Business
Communication skills
Active Directory

Full job description

Ref Number

B01-05599

Professional Expertise

Administration and Business Support

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

£36,433-£41,833

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

14-Jul-2026

About us

One Desk is at the heart of UCL’s shared services model, providing a single point of contact for students, staff, and stakeholders across a range of professional and IT services. As part of a leading global university, we are committed to delivering exceptional customer experiences through efficient, responsive, and innovative support services.

Handling around 20,000 customer contacts each month, our team provides expert guidance across multiple channels, including phone, email, live chat, ticketing systems, and in-person support. We foster a collaborative and inclusive environment where continuous improvement, professional development, and customer-focused service excellence are highly valued.

About the role

As a One Desk IT Advisor, you will be the first point of contact for a wide range of IT and student systems enquiries, delivering professional, accurate, and timely support to customers across multiple communication channels.

You will take ownership of customer queries from initial contact through to resolution, providing first-line IT support and guidance on systems, processes, and technologies. This includes supporting IT services, student record systems such as SITS, and other business-critical platforms within a complex Higher Education environment.

Working to agreed service level agreements, you will resolve issues wherever possible at first contact, escalating only when necessary. You will maintain accurate records, manage complex cases, contribute to process improvements, and help ensure a consistently high standard of service delivery. The role also includes providing face-to-face support at campus front desk locations and collaborating closely with colleagues and stakeholders across the university.

This is an exciting opportunity for a technically skilled and customer-focused professional who enjoys problem-solving, working in a fast-paced environment, and making a meaningful impact on the customer experience.

About you

You are an experienced IT support professional with a passion for delivering outstanding customer service. You have a strong background in first-line IT support within a busy customer-facing environment and are confident using CRM and ticketing systems, as well as technologies such as Microsoft Office, Active Directory, Azure, Windows, cloud services, networks, and audio-visual equipment.

You possess excellent communication skills and can explain technical concepts clearly and effectively to users with varying levels of technical knowledge. Your strong organisational skills, attention to detail, and ability to prioritise competing demands enable you to manage a high volume of enquiries while maintaining accuracy and professionalism.

You are a proactive problem solver who takes ownership of issues, works collaboratively with colleagues, and is committed to continuous learning and improvement. Adaptable and customer-focused, you thrive in a dynamic environment and are motivated by helping others while contributing to the success of the wider organisation.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.

Apply Now

Refine Your Search

it operations jobs in london, eng

One Desk IT (12-Month FTC)

IT Operations Assistant

IT Operations Manager

IT Support Analyst

IT Support Technician (Junior)

IT Support Analyst (Contract)

IT Systems Analyst, Wembley Stadium

End User Support Analyst

Junior IT Analyst Support Specialist (London, UK)

2nd Line IT Engineer (IT Operations)

IT Support Specialist

IT Operations Engineer

IT Support - Front End Management

IT Specialist

IT Support Engineer

Document Controller

IT Site Operations Specialist

IT Systems Administrator

Retail IT Analyst

Academy IT Analyst

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