Member services professional Work, Jobs in London, Eng (with Salaries)

Member Services Professional
American Express —Hounslow
- Weekend availability
- Travel
- Communication skills
- Life insurance
Team Member - 167, Borough High Street
Pret A Manger —London
- £14.05 an hour
- Part-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
2d
Team Member - Kings Cross Station
Pret A Manger —London
- £14.05 an hour
- Part-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
DECIEM —London
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Team Member - Piccadilly, 163
Pret A Manger —London
- £14.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d
Team Member - Kensington Arcade
Pret A Manger —London
- £14.05 an hour
- Part-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
2d
Team Member
Tortilla —Westminster
- Up to £13.71 an hour
- Full-time
- Hotel
- Quick service & fast food restaurant
- Kitchen experience
- Employee discount
Quick apply
3d
Team Member - Bromley
Pret A Manger —Bromley
- £14.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d
Customer Services Assistant/Receptionist/ Front of House / Member Experience
Argyll —London
- £27,615 a year
- Full-time
- AI
- Office experience
Quick apply
Security Concierge
UniTrust —London
- £16.99 an hour
- 12 hour shift
- Customer service
- Computer literacy
- English
- Employee assistance programme
- Sick pay
Quick apply
Box Office team member
Ronnie Scott's Jazz Club —London
- £14 - £15 an hour
- Weekend availability
- Customer service
- English
- Organisational skills
Quick apply
2d
Back of House Team Member
atis —London
- £13.25 an hour
- Part-time
- Restaurant experience
- Kitchen experience
- Employee assistance programme
- Employee discount
Quick apply
Team Member -190 Strand
Pret A Manger —London
- £14.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
21h
Personal Assistant/Support Worker
Generate Opportunities —London
- £14.80 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Store Associate - 'The Ordinary' - Commercial St
DECIEM —London
- Part-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Airport Staff
St Giles International —London
- £12.71 an hour
- Childcare
- English
- Working with children
- Annual leave
Front of House & Café Team Member
SPVR Arcade —Enfield
- £12.75 - £13.75 an hour
- Part-time
- Customer service
- In-person
- Café
- Store discount
- Employee discount
Quick apply
2d
Fragrance Expert - Selfridges Oxford Street
Chanel —London
- Full-time
- Employee assistance programme
- Employee discount
Team Member (Part-time)
Farmer J —London
- £13.75 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Team Member
Farmer J —London
- Up to £13.75 an hour
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply

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member services professional jobs near london, eng

Member Services Professional

American Express -
Hounslow

Apply Now

Job details

Full-time

Benefits

Life insurance

Qualifications

Communication skills

Full job description

In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the London Heathrow Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

Lounge Hours of operation are from 05:30am – 09:00pm Monday-Sunday. Hours are subject to change due to business need.

Minimum of 1 year recent experience servicing premium customers
Airline, lounge or travel industry experience required, including reservation experience
Passion for servicing customers with proactive solutions
Exceptional communication skills, delighting the customer with every single interaction
The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
Must be resourceful and capable of using the Internet effectively to research
Adapt to an ever changing environment and being resilient
Ability to work flexible shifts including nights, weekends, additional hours when needed and holidays is essential
Light to moderate lifting may be required for certain job tasks

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apply Now

Refine Your Search

member services professional jobs in london, eng

Member Services Professional

Team Member - 167, Borough High Street

Team Member - Kings Cross Station

Counter Associate - 'The Ordinary' - Selfridges, Oxford Street

Team Member - Piccadilly, 163

Team Member - Kensington Arcade

Team Member

Team Member - Bromley

Customer Services Assistant/Receptionist/ Front of House / Member Experience

Security Concierge

Box Office team member

Back of House Team Member

Team Member -190 Strand

Personal Assistant/Support Worker

Store Associate - 'The Ordinary' - Commercial St

Airport Staff

Front of House & Café Team Member

Fragrance Expert - Selfridges Oxford Street

Team Member (Part-time)

Team Member

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