Operational team leader Work, Jobs in London, Eng (with Salaries)

Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Team Lead - US Operations
Lendable —London
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Supervising experience
- Work from home
- Referral programme
Team Leader, Global Contact Centre
Dorchester Collection —London
- Management
- Customer service
- English
- Referral programme
1d
Logistics Team Leader - ABBA Voyage
Benugo —London
- £16 an hour
- Full-time
- Organisational skills
- Warehouse experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Operations Manager – Retail Healthcare
Elior UK —Sidcup
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
13d
Inbound Quality Shift Team Leader
Monica Vinader —London
- Analysis skills
- Quality control
- Travel
Quick apply
Onsite Services Team Leader – Multiple BCU Locations
Metropolitan Police —Charing Cross
- £40,519 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Administration Team Leader
University College London Hospitals NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Administrative experience
- Leadership
1d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
People Enablement Specialist
The Keyholding Company —London
- £40,000 - £45,000 a year
- Full-time
- Human resources
- AI
- Leadership
- Work from home
- Employee assistance programme
Quick apply
Support Services Team Leader (Self Employed)
Victory Housing VHF —London
- £22.50 an hour
- Part-time
- Microsoft Office
- Experience working with children
- IT
Quick apply
13d
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
IPS Team Leader
Sovereign & Bale —Barnet
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
Administrator Team Leader Stansted
Swissport International AG —London
- Weekend availability
- Customer service
- English
6d
Administration Analyst Team Leader
Reinsurance Group of America —London
- Full-time
- Microsoft Excel
- Data analysis skills
- Team management
Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Management
- Customer service
11h
Team Leader
The Perfume Shop —London
- £15.78 an hour
- Sales
- IT
- In-person
- Employee discount
Quick apply
HR Assistant
Civic Recruitment Limited —London
- £22.78 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d

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Contact Centre Team Leader

Premium Credit Limited -
London

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Office
Human resources
Financial services
Communication skills

Full job description

We are growing our contact centre team and are currently hiring for a team leader who has experience within a Financial Services environment to motivate and support a team of remote customer service advisors.

Competitive salary
A workplace pension scheme
Remote working, however, must be able to travel very occasionally to one of our offices in Leatherhead or London
Full time hours (37.5 pw) worked Monday to Friday
Private Medical and Dental cover
25 days annual leave (plus bank holidays), with options to purchase up to 5 days holiday per year
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £6 billion to over 3 million customers through a network of almost three thousand partners, and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal and are ranked #51 Best Workplaces 2026 (Large).

The Role

This is an exciting time of growth for us, and we need a Contact Centre Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 12-15 Customer Service Advisors, ensuring that great customer service and support is delivered and act as the subject matter expert for vulnerable customers.

Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.

You will also:

Provide expert guidance, coaching, and oversight to ensure consistent identification and application of the Vulnerable Customer Framework and Consumer Duty, driving compliant, empathetic, and customer-centric outcomes across the team.
Embed and continuously improve vulnerable customer processes, ensuring clear escalation routes and effective use of reasonable adjustments to meet individual customer needs
Champion customer advocacy by monitoring interactions, analysing trends, and using insights to enhance colleague capability, customer experience, and regulatory compliance
Collaborate with Team Leader colleagues to effectively manage and deliver Contact Centre operations
Drive team engagement through clear communication, ensuring company vision and values are understood and embedded
Conduct regular performance reviews, identifying development needs and supporting continuous improvement
Lead weekly team briefings (“buzz sessions”) to share best practice and maintain strong communication
Foster a high-performance culture, implementing initiatives to boost morale and drive results
Support recruitment activities and develop talent to enable effective succession planning
Manage team absence and holiday requests inline with company policies and operational requirements
Monitor and review the quality of customer interactions, ensuring outcomes meet required standards and remain fully compliant

Who are we looking for

If you’re an individual who thrives in a fast-paced operational environment, has a passion for managing people and is looking to make a difference, then this is a brilliant opportunity to advance your career to the next level with a sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Contact Centre Team Leader, you will need:

Proven experience leading teams supporting vulnerable customers, with a strong understanding of regulatory expectations (including Consumer Duty) and best-practice approaches to delivering fair, consistent, and customer-centric outcomes
A strong track record of leading others in a service-oriented environment
Knowledge of contact centre operations
Knowledge of HR policies and procedures
Excellent customer focus
Strong MS Office capabilities

Experience of working in the finance sector and/or a regulated environment would be beneficial to your application.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process.

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if this role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Apply Now

Refine Your Search

operational team leader jobs in london, eng

Contact Centre Team Leader

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Team Lead - US Operations

Team Leader, Global Contact Centre

Logistics Team Leader - ABBA Voyage

Operations Manager – Retail Healthcare

Inbound Quality Shift Team Leader

Onsite Services Team Leader – Multiple BCU Locations

Administration Team Leader

Global Operations Coordinator - BCG Institute

Local Communications Officer – North – East London

People Enablement Specialist

Support Services Team Leader (Self Employed)

People Operations Generalist

IPS Team Leader

Administrator Team Leader Stansted

Administration Analyst Team Leader

Customer Support Team Lead

Team Leader

HR Assistant

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