Reception manager & facilities Work, Jobs in London, Eng (with Salaries)

Reception Manager - St Botolph
ST James Facilities —London
- £42,931.20 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Occupier Relationships Manager - Battersea Power Station, London
Savills Management Resources —London
- £60,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- IT
1d
Reception and Postroom Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
- Front desk
Quick apply
Office Manager
EC Group —London
- Hybrid work
- Organisational skills
- Front desk
- IT
- Annual leave
10d
PA & Office Manager - Corporate Communications Agency
Black Sun Ltd —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Quick apply
Assistant Facilities Manager FTC VA2824
Anabas —London
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- PMP
- Employee assistance programme
- Referral programme
5d
Centre Manager
London Womens Clinic —London
- £42,000 - £50,000 a year
- Management
- Administrative experience
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
4h
Office Manager
CT Group —London
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
- Sick pay
Quick apply
5d
Receptionist
Portico Corporate Reception Management —London
- £35,831 a year
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
- Annual leave
- Life insurance
Quick apply
Campus & Student Services Coordinator
Gemological Institute of America —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Events Manager
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
Visitor Operations Manager
Museum of Brands —London
- £34,000 - £36,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
11d
Freelance Event Manager
Mentorhero —London
- £200 - £300 a day
- Hybrid work
- In-person
Quick apply
Facility Manager
Novartis —London
- £44,660 - £82,940 a year
- Full-time
- Hospitality
- Maintenance
- Bachelor's degree
Office Manager/Executive Support
Liberty Global —London
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5h
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
Front of House Manager
St. James's Hotel & Club - Reception —London
- £41,604 a year
- Weekend availability
- Hospitality
- Bar
- English
- Employee assistance programme
Quick apply
7d
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- Customer service
- English
- Front desk
- Employee assistance programme
Workplace & Facilities Assistant (18 Hours per week)
Superdrug —Croydon
- Customer service
- Front desk
- IT
- Store discount
- Employee discount
11d

I want to receive the latest job alerts for reception manager & facilities in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Reception Manager - St Botolph

ST James Facilities -
London

Quick apply

Job details

Full-time
£42,931.20 a year

Qualifications

Customer service
English
Microsoft Office
Organisational skills
IT
Leadership

Full job description

Overall Purpose

The Reception Manager will be permanently based on the reception desk(s) covering the front of house function. In addition, the Reception Manager will be responsible for additional reception areas within the client Building.

As Reception Manager you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services
Proactively solve problems and recommend changes to make improvements
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required
Manage and promote the implementation for any change, upgrade or advancement in software systems
Leads the team to create positive memorable experiences by exceeding expectations for all
Development and implementation of the customer experience strategy together with key stakeholders
Help create, implement and maintain events based on the client’s requirements and St James values
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives
Create newsletters for the landlord when required
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs
Ensuring that the team are correctly attired and project a professional image at all times
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting
Attend and take minutes at management meetings when requried
To be involved in and participate in interviewing potential team members for the building
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate
Manage difficult calls and/or distressed callers’ in a calm and professional manner
Where appropriate, reporting of accidents or incidents
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required
To lead, manage and develop the FOH team
To conduct annual appraisals and any performance management requirements for the FOH team
To conduct Return to Work for any team absences
To identify any training needs and assist in their skills and development of the FOH team
To maintain good working relationships with colleagues
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues
Ensure compliance with all current statutory legislation in respect of health and safety and the environment
Any other duties as deemed necessary to support the client, customer, colleagues and St James

Knowledge

Previous experience in managing and leading a team
Proven working knowledge of customer service experience
Previous experience is essential in a similar corporate background
Excellent command of the English language, both verbal and written
Working knowledge of IT with experience of using Microsoft Office

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands
Excellent customer service skills
Strong efficiency and motivation
Excellent organisational skills
Excellent punctuality
Outgoing and “can do “attitude
Innovation and creativity
Tact and diplomacy
Proactive and helpful

Quick apply

Refine Your Search

reception manager & facilities jobs in london, eng

Reception Manager - St Botolph

Occupier Relationships Manager - Battersea Power Station, London

Reception and Postroom Manager

Office Manager

PA & Office Manager - Corporate Communications Agency

Assistant Facilities Manager FTC VA2824

Centre Manager

Office Manager

Receptionist

Campus & Student Services Coordinator

Events Manager

Visitor Operations Manager

Freelance Event Manager

Facility Manager

Office Manager/Executive Support

Facilities Administrative Assistant

Office Coordinator (f/m/d)

Front of House Manager

Front of House Coordinator

Workplace & Facilities Assistant (18 Hours per week)

I want to receive the latest job alerts for reception manager & facilities in london, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected