Senior guest relations Work, Jobs in London, Eng (with Salaries)

Senior Guest Relations Manager
PPHE Hotel Group —London
- £39,000 - £43,000 a year
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Guest Relations Supervisor
Hilton —London
- Full-time
- Hospitality
- Hotel
- Supervising experience
Membership Manager
Maison Estelle —West London
- £55,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
- Work from home
- Employee discount
Quick apply
11d
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
11d
Reception Manager - St Botolph
ST James Facilities —London
- £42,931.20 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Director of European Leisure Sales
RAFFLES —London
- £60,000 - £70,000 a year
- Full-time
- Customer service
- Hotel
- Restaurant experience
- Employee assistance programme
- Sick pay
Quick apply
Group Operations Manager
edyn —Southwark
- Full-time
- Hospitality
- Hotel
- Project management
Quick apply
EMEA Senior Hospitality Project Manager
IA Interior Architects —London
- Hospitality
- Microsoft Office
- Hotel
Head of Marketing - Events Division
HandPickedHotels —Sevenoaks Town and St. John's
- Marketing
- English
- Hotel
- Employee assistance programme
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
13d
Guest Service Manager
The Cura - Reception —London
- Weekend availability
- Management
- Hotel
- Supervising experience
- Annual leave
- Employee discount
Quick apply
13d
Cluster Quality & Guest Experience Manager
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
12d
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
13d
Senior AV Technician
Searcys —London
- £40,000 - £45,000 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
Quick apply
Events Manager
RAFFLES —London
- Full-time
- Customer service
- Salesforce
- Hotel
- Employee assistance programme
- Sick pay
Quick apply
Assistant Human Resources Manager
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
13d
Director of Sales - European, CIS, and Asia
RAFFLES —London
- Full-time
- Sales
- Hotel
- Communication skills
- Employee assistance programme
- Sick pay
Quick apply
13d
Hospitality Coordinator
Tait —London
- Part-time
- Customer service
- Organisational skills
- Communication skills
Security Operations Manager
Soho House & Co. —London
- Management
- Microsoft Office
- Supervising experience
- Employee discount
Quick apply
12d
Junior Marketing & Communications Assistant
17 Bruton Street —London
- Full-time
- Hospitality
- Social media management
- Marketing
Quick apply
5d

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senior guest relations jobs near london, eng

Senior Guest Relations Manager

PPHE Hotel Group -
London

Quick apply

Job details

£39,000 - £43,000 a year

Benefits

Company pension
Discounted gym membership
Employee discount
Referral programme

Qualifications

Guest relations
Hotel experience

Full job description

Senior Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests.

As our Senior Guest Relations Manager, you will play a pivotal role in shaping and elevating the guest experience. You will ensure the Guest Relations team consistently delivers service that goes beyond expectations, while maintaining and strengthening relationships with our VIPs, Radisson Rewards members and regular guests. You will also act as a key leader within the Front of House team, driving service standards, supporting service recovery, and embedding a culture of continuous improvement across the department.

You will take ownership of guest feedback platforms, including ReviewPro, ensuring insights are shared with senior stakeholders and translated into meaningful actions that enhance the overall guest journey.

As a Senior Guest Relations Manager, you will receive:

Salary: £ 39000.00 – 43000.00 per annum with great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
Two free meals per day including days off if you wish to come in!
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme – up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training

We are looking for a Senior Guest Relations Manager who will:

Lead the Guest Relations team day-to-day, ensuring exceptional service delivery aligned with Park Plaza Brand Standards
Act as a senior point of contact for VIPs and key guests, managing complex requests and service recovery with confidence and professionalism
Build, maintain and grow relationships with VIPs, Radisson Rewards members and returning guests
Take full ownership of guest feedback platforms (including ReviewPro), analysing trends and driving continuous improvement across departments
Work closely with Front of House leadership and wider hotel teams to deliver strong guest satisfaction, colleague engagement and commercial performance
Lead by example, inspiring, coaching and developing team members to create a high-performing and engaged team culture
Support wider departmental management including recruitment, rota planning, training, performance management and succession planning
Act as part of the wider management team, contributing to operational and strategic decisions and supporting duty management responsibilities where required
Drive upselling opportunities and promote hotel services, amenities and loyalty programmes
Ensure compliance with company policies, procedures and health & safety regulations

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Quick apply

Refine Your Search

senior guest relations jobs in london, eng

Senior Guest Relations Manager

Guest Relations Supervisor

Membership Manager

Senior Facilities Coordinator

Reception Manager - St Botolph

Director of European Leisure Sales

Group Operations Manager

EMEA Senior Hospitality Project Manager

Head of Marketing - Events Division

Operations Assistant Manager, Serviced Apartments

Guest Service Manager

Cluster Quality & Guest Experience Manager

Customer Relations Agent

Senior AV Technician

Events Manager

Assistant Human Resources Manager

Director of Sales - European, CIS, and Asia

Hospitality Coordinator

Security Operations Manager

Junior Marketing & Communications Assistant

I want to receive the latest job alerts for senior guest relations in london, eng

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