Personal agent Work, Jobs in London, Gtl (with Salaries)

Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
14d
New Business Assistant
NPS Law —Canary Wharf
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
1d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Language training provided
- Employee discount
Quick apply
EU Customer Care Agent
UNIQLO —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- English
- Annual leave
- Employee assistance programme
21h
Guest Service Agent
Living Rooms —London
- £28,000 a year
- Full-time
- English
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
1d
Trainee Tax Assistant
Crystal Tax Consultancy Ltd —London
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
14d
Gateley IP Trade Mark Paralegal
Gateley —London
- Hybrid work
- Time management
- Annual leave
- Employee assistance programme
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Reservations Agent
Marriott International, Inc —London
- £32,500 a year
- Full-time
- English
- Hotel
- Organisational skills
2d
Commercial Real Estate Agent
eXp Commercial UK —London
- Up to £80,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Business development
- Communication skills
- Employee stock purchase plan
- Flexitime
Quick apply
1d
Customer Support Agent
Vita Mojo —London
- Weekend availability
- Hybrid work
- Hospitality
- Annual leave
- Flexitime
Quick apply
Customer Service Field Representative
Resolvecall —Clapham
- £30,800 - £41,876 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Student recruitment officer / Course Advisor
Regent College London —London
- £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Recruiting
Quick apply
QA & Vulnerable Customer Specialist
Salary Finance —London
- Hybrid work
- Analysis skills
- Training & development
- Communication skills
- Sick pay
1d
Lead Agent - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Admissions & Recruitment Coordinator
Nuova Accademia di Belle Arti —London
- Weekend availability
- Salesforce
- English
- Recruiting
Reservation Agent
The Lanesborough —London
- Weekend availability
- English
- Hotel
- Guest services
- Employee discount
- Life insurance
13d

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Customer Service Live Chat Agent

Mr Lender -
Loughton

Quick apply

Job details

Full-time
14 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Company events
Private medical insurance
Gym membership
Referral programme
On-site parking

Qualifications

Live chat
Microsoft Word
Financial Conduct Authority guidelines
Microsoft Outlook
Customer service
GCSE
English
Arrears management
Customer interaction
Phone etiquette
Signposting to community resources
Communication skills
A Level

Full job description

Job Title: Customer Service Live Chat Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service Live Chat Agent role is to focus on communicating with customers via Live Chat and email communication who are contacting us about upcoming payment/accounts or overdue payments and treating them with forbearance and due consideration.

Benefits:

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities:

Communicating with customers who have contacted us via LiveChat and Email, about their upcoming agreed payments or who have failed to meet one or more of their agreed repayments when they fall due and assessing each customer’s individual circumstances, on a case-by-case basis, to ensure that appropriate forbearance and due consideration is given, and good outcomes are achieved.
Ensuring that at the point the customers contact us all account records and notes are reviewed thoroughly to fully understand the customer’s situation and needs (including any preferred communication channels).
Ensuring that staff recognise when information about a customer’s needs is relevant to future interactions and making a record of it on their account.
Communicating with and completing all actions for a customer, in a timely manner and required time frames, to help ensure the customer is put in a position where they can make effective decisions, on an informed basis, to help achieve good outcomes and customer experience.
Ensuring that where repayment plans are offered as a form of forbearance, the customers’ needs are taken into consideration, and the repayment plan is affordable and sustainable for the customer.
Identifying where the customer is at risk if approaching arrears and ensuring the relevant support and forbearance is offered.
Ensuring that where the customer is approaching arrears or in arrears, they are signposted to free debt support advice and money guidance and told the potential benefits of accessing this and the different range of delivery channels available.
Identifying signs and triggers which could indicate the customer is vulnerable and ensure that relevant procedures are followed in supporting these customers (for example, where necessary referral to the Specialist Customer Support Team) so that customers who have characteristics of vulnerability, are not disadvantaged. Ensure that customers who are in an active repayment option and struggling to meet their required repayments are passed to the Repayment Support Team so the appropriate forbearance and support can be provided.
Ensuring that all communications with customers are clear and easy to understand and adapted to meet the customer’s information needs, to equip them to make decisions that are effective and properly informed.
Tailoring communications, in line with our vulnerability and reasonable adjustment policies, procedures and processes, to consider the characteristics of the customers intended to receive the communication.
Sharing ideas and feedback with your line manager where, through your day-to-day experience with customers, you identify that improvements can be made to the customer journey and/or customer outcomes.
Supporting colleagues and the wider department to ensure department aims are achieved.
Work towards achieving daily and monthly targets both individually and as a team.
Ensuring that you adhere to the FCA Conduct Rules and all relevant policies and procedures (and accompanying processes), which include (but are not limited to):
Forbearance Policy and Procedure,
Vulnerability Policy and Procedure
Customers in Financial Difficulty Policy and Procedure
Data Protection Policy and Procedure
Acceptable Usage Policy
Data Retention, Archiving and Destruction Policy
PCI DSS Procedure; and
Security and Password Policy.
Being flexible with your skillset to enable you to support with other areas of the business where needed

This is a summary of the role and you are expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Experience and attributes (Essential):

Commitment to perform to high standards and:

act with integrity;
act with due care, skill and diligence;
being open and cooperative with the FCA and other regulators; the PRA and other regulators;
pay due regard to the interests of customers and treating them fairly; and
act to deliver good outcomes for customers

Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:

PDL’s products and services meeting the needs of its target market including any vulnerable consumers to ensure good customers outcomes in regard to:
affordability,
sustainability,
appropriate marketing,
sound customer understanding (across the customer base); and
high levels of customer support.

Job Type: Full-time

Benefits:

Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance
Referral programme

Application question(s):

Do you have previous experience using LiveChat?

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

personal agent jobs in london, gtl

Customer Service Live Chat Agent

New Business Assistant

Reservations Agent

EU Customer Care Agent

Guest Service Agent

Trainee Tax Assistant

Lead Agent - T3

Collections Agent

Gateley IP Trade Mark Paralegal

Customer Service Team Lead

Lead Agent

Reservations Agent

Commercial Real Estate Agent

Customer Support Agent

Customer Service Field Representative

Student recruitment officer / Course Advisor

QA & Vulnerable Customer Specialist

Lead Agent - T2

Admissions & Recruitment Coordinator

Reservation Agent

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