Customer service agent Work, Jobs in London (with Salaries)

Customer Support Agent
Forest —London
- Overtime
- Remote
- Customer service
1d
VIP Meet & Greet Services Agent - London St Pancras International Railway Station
WELL'COM RAIL —London
- From £2,300 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
Call Agent
AI HOMESHARE LTD —Mayfair
- £24,420.00 - £38,479.80 a year
- Part-time
- Bilingual
- Spanish
- Customer service
Quick apply
11d
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
12d
Customer Support Agent
Vita Mojo —London
- Weekend availability
- Hybrid work
- Hospitality
- HTML
- Annual leave
- Flexitime
Quick apply
4d
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
2d
Casual Box Office Sales Assistant
English National Opera —London
- £15.30 an hour
- Sales
- Customer service
- Microsoft Office
Processing Agent
Bionic Services Ltd —London
- £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Contact Centre Agent
Bupa —London
- £12.71 an hour
- Full-time
- Annual leave
- Work from home
Quick apply
Front Office Agent
Sircle Collection —London
- Weekend availability
- Hospitality
- English
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Property Inspector – London & Surrounding Areas IG, E, N, W & SW London, Surrey, Middlesex & Berkshi
SRP Inventories —London
- From £150 a day
- Customer service
- English
- IT
Quick apply
10d
Office Administrator
Kevin&Co Estate Agent —London
- £13 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
5d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
3d
Customer Care Consultant
Dexters —London
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Entry Level Lettings Negotiator - Canary Wharf
Foxtons —London
- £32,000 a year
- Driving
- Communication skills
- Annual leave
Quick apply
14d
Customer Service Agent
APCOA PARKING (UK) LTD —Uxbridge
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
3d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply

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Customer Support Agent

Forest -
London

Apply Now

Job details

1 day ago

Benefits

Private medical insurance

Qualifications

Customer service

Full job description

A bit about Forest

We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most sustainable shared ebike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer all users up to 30 free minutes per ride. Our mission is to help cities move greener - and we’re growing fast.

A bit about the role

We're on the hunt for a friendly, hardworking, and all-around great communicator who cares passionately about delivering top-notch experiences to our users. As our Support & Community Champion, you'll be the eyes and ears of Forest, answering all their questions and resolving any issues via phone, email, or live chat. We hate robotic conversations, so we keep things warm and bubbly - just like you!

Your key responsibilities include:

Being the voice of Forest to new and existing customers via email, phone call, and live chat.
Collecting and sharing customer feedback & insights with the rest of the team for potential improvements to our operations, product, and technology.
Proactively reaching out to customers who may require support by analysing live journeys.
Completing background tasks such as identify verifications, damage reports, ending abandoned rides and other tasks.
Reporting and flagging any bugs immediately to the correct team.
Helping to form our culture and tone of voice, and bring a fresh pair of eyes to everything.
Supporting the Senior Support & Community Manager with any ad-hoc tasks.

Who you are:

You've previously worked in a B2C customer service role (1-2 years of experience)
You're an excellent communicator, both written and verbal.
You’re proactive, you don’t wait for problems, you prevent the problems.
You're Tech Savvy and can learn new systems and software quickly.
You can work independently as well as part of a team and can adapt quickly to any situation.
You have great emotional intelligence - you can relate to anybody, especially with frustrated people.
You have impeccable attention to detail and are well-organised.
You know how to have a laugh and have fun! (who says work has to be boring).

Bonuses but not essential:

You’ve worked closely with other teams in a business (such as Tech, Marketing, Operations) to resolve problems with the product or service.
You're flexible with your working hours and can accommodate overtime opportunities.

Hours & Location:

Monday to Friday, 8am - 4pm

Remote in the UK

What you’ll get in return

Free Forest bike rides for you and a +1 if you’re based in London

25 days holiday pro rata + bank holidays

Private Medical Insurance and Health Insurance Cashplan

‍️Therapy and career coaching sessions through MYNDUP

Annual personal development budget

Enhanced Parental Leave

Regular Socials

Birthday off

Childcare salary sacrifice

Equal opportunities

Forest is an equal opportunities employer. We invest in diversity, assure equality and promote expression. We do not accept any form of harassment, bias or discrimination towards applicants and employees.

If you'd like to share your pronouns, please let us know.

If there are any reasonable adjustments we can include to make our application process easier for you (due to disability, neurodiversity or anything else) please let us know so we can support you.

Want to create a greener future with us? Join us, and Let's reForest the world together!

Apply Now

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customer service agent jobs in london

Customer Support Agent

VIP Meet & Greet Services Agent - London St Pancras International Railway Station

Call Agent