Director of customer service Work, Jobs in London (with Salaries)

Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
4d
Customer Service Transformation Director
Royal Mail Group —London
- Full-time
- Hybrid work
- Customer service
- In-person
- Leadership
- Annual leave
- Sick pay
5d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
12d
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
13d
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
6d
Customer Experience & Insight Director
Quilter —London
- Full-time
4d
Head of Member Experience & Support
PRS for Music —London
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Work from home
- Employee discount
13d
Director of Customer Success
Tenzo —London
- Full-time
- Hybrid work
- Management
- Sales
- Organisational skills
- Annual leave
- Work from home
Customer Experience Director
NAA-Jones Lang LaSalle Resources —London
- Full-time
- Agile
- IT
- In-person
Quick apply
Global Managing Director - Consumer
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Director of Client Experience - (12 months FTC)
Pwc UK —London
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
7d
Strategic Account Director
Decagon —London
- £235,000 - £255,000 a year
- Full-time
- Sales
- Bachelor's degree
- No degree
- Life insurance
Head of Affordable Housing
Places for People —London
- £70,000 a year
- Hybrid work
- Annual leave
- Employee discount
10h
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
Head of Campus Experience
Oaklands College —St Albans
- £50,404 - £55,083 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Global Head of Sales - FCM Meetings & Events - London, United Kingdom
FCM Meetings & Events —London
- Full-time
- Sales
- Marketing
- Master's degree
- Employee discount
11d

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director of customer service jobs near london

Head of Customer Operations

Redress Digital Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£5,800 - £7,200 a month

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
English
Leadership
Communication skills

Full job description

About the Role:

London is a fast moving hub for technology, services, and customer led businesses, and at Redress Digital Solutions Ltd, we bring that same energy into how we support our clients and users. We are building a modern digital service platform designed to make customer experiences smoother, faster, and more reliable.

We are looking for a Head of Customer Operations who can take ownership of our customer service strategy and daily operational performance. This role is not just about managing tickets or supervising teams. You will lead the full customer operations function, improve service quality, strengthen internal processes, and make sure every customer interaction reflects the standards of a professional and trusted digital business.

You will work closely with leadership, product, compliance, and support teams to make sure customer needs are understood, issues are resolved quickly, and service delivery continues to improve as the company grows.

Why Work With Us?

The Environment: Our office is based in Shoreditch, one of London’s most active business and technology areas. We value a professional, collaborative workplace where people are trusted to take ownership and deliver strong results.

Operational Impact: Customer operations is central to our business. You will have a direct voice in improving customer journeys, service standards, and internal systems.

Modern Service Approach: We use digital tools, clear reporting, and structured workflows to support customers efficiently and professionally.

Growth: You will have the opportunity to lead process improvements, develop team capability, and help shape the customer operations function as the business expands.

Key Responsibilities:

Customer Operations Leadership: Lead the customer operations function and ensure high standards across support, onboarding, issue resolution, and service delivery.

Team Management: Manage, coach, and develop customer support and operations staff. Set clear performance expectations and support team members in meeting service targets.

Process Improvement: Review existing workflows and identify ways to improve response times, escalation handling, customer satisfaction, and operational efficiency.

Service Quality: Monitor customer interactions, service metrics, and feedback to maintain consistent quality and identify areas for improvement.

Stakeholder Coordination: Work closely with product, compliance, finance, and senior leadership teams to resolve customer issues and improve the overall customer journey.

Reporting and Performance: Prepare operational reports, track KPIs, and provide clear updates on team performance, service trends, and improvement plans.

Escalation Management: Handle complex or sensitive customer issues with professionalism, sound judgement, and a solution focused approach.

What We Are Looking For:

Experience: 6 or more years of experience in customer operations, client services, service delivery, or a similar operational leadership role, with at least 2 years in a management position.

Leadership Skills: You can lead teams, improve performance, manage workloads, and create a positive and accountable working environment.

Operational Mindset: You understand how to build efficient processes, manage service standards, and use data to improve performance.

Customer Focus: You are confident handling escalations, improving customer satisfaction, and making decisions that balance customer needs with business priorities.

Communication Skills: Strong written and verbal English communication skills are required. You should be confident presenting updates to senior stakeholders and communicating clearly with internal teams.

Tools and Reporting: Experience using CRM systems, ticketing platforms, spreadsheets, dashboards, or customer service reporting tools is highly desirable.

Mindset: You are organised, practical, calm under pressure, and able to lead teams through busy operational periods while maintaining a high standard of service.

Pay: £5,800.00-£7,200.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

director of customer service jobs in london

Head of Customer Operations

Head Of Customer Experience

Head of Customer Experience

Customer Service Transformation Director

Head of Customer Value

Head of Retention

Head of Customer Support

D2C Head of Customer Experience

Head of Fleet

Customer Experience & Insight Director

Head of Member Experience & Support

Director of Customer Success

Customer Experience Director

Global Managing Director - Consumer

Director of Client Experience - (12 months FTC)

Strategic Account Director

Head of Affordable Housing

Head of Customer Service (12 months contract)

Head of Campus Experience

Global Head of Sales - FCM Meetings & Events - London, United Kingdom

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