Manager, Reservations Excellence
Mandarin Oriental Hotel Group —London
- Full-time
- Hospitality
- Analysis skills
- Project management
- Health & wellbeing programme
7d
Head of Growth
Jimmy Choo —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Marketing
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
Head of People
Corgi Insurance —London
- £160,000 - £230,000 a year
- Full-time
- Sales
- IT
- Financial services
Head of Special Projects
NextStep —London
- £90,000 - £115,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
Head of Growth
Peak 21 —London
- Full-time
- Maintenance
- IT
Quick apply
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
4d
Head of Excellence and Improvement
CareADHD —Canary Wharf
- £70,000 - £90,000 a year
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
9d
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
6d
Head of GTM Deals
BDO —London
- Full-time
- Sales
- Contracts
- IT
6d
Head of Advisory - UK
Apex Group —London
- Full-time
- English
- Business
- Leadership
Head of Channel UKI
Verkada —London
- Management
- Up to 50% travel
- Analysis skills
- Annual leave
Head of Consumer Insights - FTC 18 Months
Anglo American / De Beers Group —London
- Leadership
- Annual leave
- Employee assistance programme
Global Head of Operations
FACEGYM —London
- Full-time
- Management
- Analysis skills
- Leadership
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Executive Assistant to CEO Co-founder
Healthtech-1 —London
- £60,000 - £85,000 a year
- Overtime
- School
- Annual leave
- Work from home
1d
Head of Growth
Winedrops —London
- Full-time
Quick apply
1d
Head of/Director, Government Affairs - UK & EU
Hims & Hers —London
- £140,000 - £155,000 a year
- Full-time
- Hybrid work
- Spanish
- AI
- Communication skills
- Annual leave
Head of Mission Readiness, Europe
Anduril Industries —London
- £162,000 - £214,000 a year
- Full-time
- Military
- Engineering
- Bachelor's degree
Quick apply

I want to receive the latest job alerts for head growth in london

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head growth jobs near london

Executive Assistant To CEO jobs in London

Senior Engineering Manager jobs in London

Head Of Operations jobs in London

Director Of Regulatory Affairs jobs in London

Head Of Customer Service jobs in London

Regional Sales Manager jobs in London

Reservations Manager jobs in London

Executive Assistant To Ceo jobs in Newcastle Upon Tyne

Executive Assistant To Ceo jobs in Bristol

Nhs Healthcare Assistant jobs in Watford

Executive Assistant To Ceo jobs in Hampton Wick

Community Safety Manager jobs in London

Senior Engineering Manager jobs in Manchester

Senior Engineering Manager jobs in Bridgwater Ta5

Clinical Data Coordinator jobs in London

Special Projects Coordinator jobs in Leeds

Marketing Coordinator jobs in Manchester

Head Of Learning And Development jobs in Market Drayton

Head Pizza Chef jobs in London

Head Of Learning And Development jobs in Radstock

Manager, Reservations Excellence

Mandarin Oriental Hotel Group -
London

Apply Now

Job details

Permanent | Full-time
7 days ago

Benefits

Health & wellbeing programme

Qualifications

Mandarin
Hospitality
Analysis skills
Project management
Organisational skills
Communication skills

Full job description

Based within the Mandarin Oriental global commercial organisation and based at the London Corporate Head Office, the Manager, Reservations Excellence is responsible for supporting the deployment, enablement and performance optimisation of the Property Direct channel across the Group’s global portfolio, with the objective of driving sustained revenue growth, improved conversion and enhanced guest experience.

This role requires a commercially minded hospitality professional with strong experience in distribution, reservations, revenue or commercial strategy within a luxury hospitality environment. A solid understanding of on-property operations combined with corporate-level project delivery experience is essential to success in this role.

The role supports the strategic execution of the Property Direct programme by ensuring hotels are equipped with the right tools, training, governance and operational support. It requires close collaboration with corporate and property teams to translate strategy into consistent, high-quality execution at property level.

As Manager, Reservations Excellence, you will play a key role in strengthening the Property Direct channel globally, supporting innovation, improving operational efficiency and ensuring properties are enabled to deliver exceptional guest interactions while maximising revenue performance.

As Manager, Reservations Excellence, you will be responsible for the following duties:

Programme Deployment

Support the deployment of Property Direct tools and processes across the global portfolio, ensuring properties are equipped to execute strategies effectively.
Collaborate with corporate and property teams to ensure the seamless integration of Property Direct initiatives into broader commercial strategies.
Develop and maintain standardised templates, toolkits, and guidelines to support properties in executing Property Direct strategies consistently and effectively.
Champion a culture of accountability, collaboration, and excellence in both guest engagement and commercial outcomes.
Define and monitor KPIs to measure the channel’s performance, identifying opportunities for improvement and innovation.
Define and implement governance mechanisms to ensure consistent adherence to guidance, best practices, and performance standards across the portfolio

Property Enablement

Work closely with property teams to identify and address performance gaps, providing guidance and support to drive improvement.
Serve as a key point of contact for property teams, ensuring they have the resources and support needed to optimise channel performance.

Training & Support

Deliver training programs to ensure property teams are equipped with the knowledge and skills needed to execute Property Direct strategies effectively.
Provide ongoing support to property teams, collating questions and challenges as they arise and sharing with relevant cross-functional stakeholders.

Performance Monitoring

Monitor the performance of the Property Direct channel across properties, identifying opportunities for improvement and innovation.
Provide regular reports and updates to the Director, Property Direct, highlighting key trends and insights.
Support the implementation of continuous improvement initiatives, leveraging feedback from properties and guests.

As Manager, Reservations Excellence, we expect from you:

Minimum of 5 years’ experience in distribution, revenue management, reservations or commercial strategy within the luxury hospitality sector.
Strong project management and organisational skills, with the ability to manage multiple priorities in a fast-paced, matrixed environment.
Demonstrated ability to build strong relationships with global teams and work effectively across functions.
Excellent communication and interpersonal skills, with confidence engaging both corporate and property stakeholders.
Familiarity with digital tools and platforms relevant to reservations, distribution and Property Direct channels.
Strong analytical mindset with the ability to translate performance data into actionable insights.
Passion for luxury hospitality and a commitment to delivering exceptional guest experiences.

Our Commitment To You

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?

Apply Now

Refine Your Search

head growth jobs in london

Manager, Reservations Excellence

Head of Growth

Head of Learning & Development

Head of People

Head of Special Projects

Head of Growth

Head of Dispensary Operations

Head of Customer Operations

Head of Excellence and Improvement

Head of Customer Value

Head of GTM Deals

Head of Advisory - UK

Head of Channel UKI

Head of Consumer Insights - FTC 18 Months

Global Head of Operations

BPO Senior Manager

Executive Assistant to CEO Co-founder

Head of Growth

Head of/Director, Government Affairs - UK & EU

Head of Mission Readiness, Europe

I want to receive the latest job alerts for head growth in london

Related Searches

Explore jobs in more locations

As Manager, Reservations Excellence, you will be responsible for the following duties:

As Manager, Reservations Excellence, we expect from you:

Our Commitment To You

We’re Fans. Are you?

Jobseeker tools

Employer Tools

Browse

Stay Connected