Shop manager Work, Jobs in London Sw11 (with Salaries)

Retail Experience Manager
TOTEME —London
- Full-time
- Hospitality
- Merchandising
- English
Assistant Shop Manager
Mind —Shepherd's Bush
- £14.90 - £14.95 an hour
- Part-time
- Annual leave
- Employee assistance programme
5d
Stock Manager
NEXT —London
- From £21,033 a year
- Part-time
- Customer service
- Leadership
- Employee discount
10d
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
ZARA MENSWEAR VISUAL COMMERCIAL MANAGER
INDITEX —Brent Cross Station
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Store Manager
Vivienne Westwood —London
- £42,000 - £53,000 a year
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
Store Manager
Holland & Barrett —London
- Up to £40,000 a year
- Weekend availability
- Leadership
- Store discount
- Annual leave
Retail Manager - Rachel Jackson @ Liberty London
Rachel Jackson London —London
- Up to £35,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Sick pay
Quick apply
3d
Shop Floor Manager
Maria's Market Cafe —London
- £13 - £15 an hour
- Part-time
- Bilingual
- Hospitality
- Administrative experience
Quick apply
10d
ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON
INDITEX —London
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Assistant Store Manager
Hotel Chocolat —London
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Retail Customer Experience Manager
CuddleThreadz Retail Ltd —London
- £60,000 a year
- Bachelor's degree
- In-person
- Business
- Gym membership
Quick apply
14d
Store Manager - London,Carnaby Street
Dr. Martens —London
- From £47,600 a year
- Full-time
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
TikTok Shop Affiliate Manager
Rex Brown Ltd —Greenford
- £35,000 a year
- Full-time
- Hybrid work
- Social media management
- Communication skills
- Work from home
- Employee discount
Quick apply
2d
Store Manager
Deichmann uk —Bexleyheath
- From £38,500 a year
- Full-time
- Management
- Customer service
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
12d
Anthropologie Assistant Store Manager (10-Month FTC) - Richmond, UK
Anthropologie —Richmond upon Thames
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
TEAM MANAGER
Primark —London
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Shop Manager - Fulham
Scope —Fulham
- £25,172.40 a year
- Weekend availability
- IT
- Annual leave
- Employee discount
10d
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
11d

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Retail Experience Manager

TOTEME
London

Apply Now

Job details

Full-time

Qualifications

Hospitality
Merchandising
English
Project management
Presentation skills

Full job description

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.

The Role

TOTEME is looking for a Retail Experience Manager to join our team in London full time. In this role, you have a key role in shaping TOTEME’s global retail experience. You will be responsible for enhancing in-store client experience and developing the knowledge and performance of retail teams worldwide. This includes designing and implementing training and action plans across Brand, Collection, Selling Ceremony, and selling techniques.

Working closely with regional teams and global stakeholders, including Visual Merchandising, CRM, E-Commerce, Marketing, and Merchandising, you will ensure alignment between commercial strategies and the in-store experience. You will also contribute to building a strong and consistent brand identity across all retail touchpoints, from client journey to hospitality, uniforms, and in-store ambiance. You will report to the Retail Director and work directly with the Retail and Commercial team.

Responsibilities

Translate commercial and product strategies into global training and induction plans
Align training initiatives with key product launches, campaigns, and retail priorities
Develop and elevate global standards for client experience, hospitality, and selling ceremony
Design and implement tools to monitor and improve in-store performance (e.g. mystery shopping, feedback programs)
Partner with regional and cross-functional teams to ensure consistent execution across all markets
Contribute to defining and enhancing the end-to-end client journey, with a focus on VIC experience
Support the development of the Retail Academy and global training framework, including KPIs
Create and roll out training content (product, storytelling, selling techniques, and digital formats)
Oversee key retail experience elements such as uniforms, in-store identity, and client hospitality guidelines
Support retail operations planning and budgeting related to the store experience

Your profile

Experience from a similar role in retail experience, training, or retail operations within a premium or luxury environment
Strong understanding of client experience, selling ceremony, and in-store performance drivers
Experience developing and delivering training programs and materials on a global scale
Ability to translate commercial and product strategies into actionable retail initiatives
Experience working cross-functionally with teams such as Marketing, CRM, and Merchandising
Strong project management skills, including planning, budgeting, and execution
Fluent communication in English, both written and verbal

About you

A strong sense of brand and aesthetics, with an eye for detail and consistency
Naturally collaborative, with the ability to build relationships across markets and functions
Structured and solution-oriented, able to manage multiple priorities with clarity
Engaging and confident communicator, comfortable presenting and training teams
Proactive and hands-on, with a mindset of continuous improvement
Curious and attentive to client behavior and evolving retail trends

This is a full-time position in our London office with a start date by agreement.

TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.

Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the application screening stage to support fair and skills-based hiring.

TOTEME has an internal career development and title framework and the job title used in the recruitment job ad may differ from the title used internally.

By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here.

Apply Now

Refine Your Search

shop manager jobs in london sw11

Retail Experience Manager

Assistant Shop Manager

Stock Manager

Team and Customer Experience Manager

Zara Covent Garden Customer Experience Manager

ZARA MENSWEAR VISUAL COMMERCIAL MANAGER

Store Manager

Store Manager

Retail Manager - Rachel Jackson @ Liberty London

Shop Floor Manager

ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON

Assistant Store Manager

Retail Customer Experience Manager

Store Manager - London,Carnaby Street

TikTok Shop Affiliate Manager

Store Manager

Anthropologie Assistant Store Manager (10-Month FTC) - Richmond, UK

TEAM MANAGER

Shop Manager - Fulham

Manager - Bluewater

I want to receive the latest job alerts for shop manager in london sw11

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