Solutions manager Work, Jobs in Long Clawson, Lec (with Salaries)

MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
5d
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Compliance Monitoring Manager
Affinity Flying Services —Sleaford
- Up to £80,000 a year
- Full-time
- Military
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
Marketing Manager
ONYX Insight —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Sales
- Project management
Quick apply
Store Manager
NCF Living —Derby
- £50,000 - £60,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
9d
Branch Manager Designate
Nick Scali Furniture —Leicester
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Warehouse Shift Manager - Nights
Lineage Logistics —Bilsthorpe
- Up to £48,000 a year
- Full-time
- Management
- Organisational skills
- Warehouse experience
- Free parking
- Annual leave
Quick apply
Compliance Manager
TREASURE Transport Services —Grantham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Life insurance
Quick apply
Land & Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Negotiation
- Employee assistance programme
- Employee discount
Account Manager
Twisted Inc Limited —Old Dalby
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Capacity Manager
Spire Healthcare —Nottingham
- Full-time
- Communication skills
- Annual leave
Audit Assistant Manager
BDO —Nottingham
- Full-time
- Supervising experience
Business Development Manager
Sensa Waste Solutions —Mansfield
- £28,000 a year
- Full-time
- Sales
- Customer service
- Driving
Quick apply
7d
Senior People Performance Manager
Impression Digital —Nottingham
- £37,900 a year
- Hybrid work
- Travel
Business Development Manager
CitySprint —Calverton
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
Compliance Manager
Prime Life —Leicester
- £50,000 - £53,500 a year
- Full-time
- Travel
- IT
- Communication skills
Quick apply
Account Manager
Faria Education Group —Loughborough
- Full-time
- School
Quick apply
9d
Senior Mobilisation Manager
Rolls-Royce SMR —Derby
- £71,000 - £93,187 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Travel
Learning & Development Manager
Connected Systems Solutions Limited —Nottingham
- £65,000 a year
- Full-time
- Project management
- Mentoring
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d

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MSP Service Desk Manager

RedBrick IT Solutions Limited
Bourne

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
5 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
On-site parking

Qualifications

ITIL Certification
Azure
Management
Customer service
ITIL
Organisational skills
IT
Cybersecurity
Leadership
Communication skills

Full job description

Join RedBrick IT Solutions

At RedBrick IT Solutions, we’re passionate about delivering exceptional IT support and outstanding customer service. As our business continues to grow, we’re looking for an experienced Service Desk Manager to lead our support team, drive service excellence, and help shape the future of our operations.

This is an exciting opportunity for someone who enjoys leading people, improving processes and making a genuine difference. You’ll be responsible for the day-to-day management of our Service Desk, ensuring our clients receive an outstanding support experience while developing and motivating a talented team of engineers.

You’ll work closely with the Directors and play a key role in continually improving how we deliver our managed IT services.

The Role

As Service Desk Manager, you’ll have overall responsibility for the performance of our Service Desk.

You’ll lead the support team, ensure service levels are achieved, manage escalations, improve operational efficiency and help create an environment where both our customers and employees thrive.

This is a hands-on leadership role that combines people management, customer service, operational excellence and continual improvement.

Key Responsibilities

Team Leadership

· Lead, mentor and inspire a team of Service Desk Engineers.

· Conduct regular one-to-one meetings, performance reviews and development planning.

· Create a positive, supportive and accountable team culture.

· Coach engineers to continually improve both their technical and customer service skills.

· Identify training needs and support career progression.

Service Delivery

· Take ownership of Service Desk performance, ensuring SLA targets are consistently achieved.

· Monitor ticket queues and workloads to maximise efficiency and customer satisfaction.

· Act as the senior escalation point for complex technical or customer issues.

· Ensure incidents are managed professionally with clear communication throughout.

· Continually review and improve Service Desk processes and procedures.

Customer Experience

· Build strong relationships with our clients and become a trusted point of contact.

· Ensure every customer receives a professional, friendly and proactive service.

· Monitor customer feedback and identify opportunities for improvement.

· Turn service challenges into opportunities to strengthen long-term client relationships.

Operational Improvement

· Produce and review Service Desk performance reports.

· Analyse trends and recommend improvements to increase efficiency and service quality.

· Work alongside the leadership team to implement new systems, processes and best practices.

· Help develop the Service Desk as the business continues to grow.

About You

We’re looking for someone who enjoys leading people just as much as solving problems.

You’ll be an experienced Service Desk Manager, Team Leader or Senior Engineer ready to step into a management role, ideally within a Managed Service Provider (MSP).

Essential Skills & Experience

· Previous experience managing or leading an IT Service Desk.

· Experience working within a Managed Service Provider (MSP).

· Strong understanding of ITIL service management principles.

· Excellent leadership and people management skills.

· Ability to motivate, coach and develop technical teams.

· Excellent communication and customer relationship skills.

· Experience managing escalations and major incidents.

· Strong organisational skills with the ability to prioritise multiple workloads.

· A proactive approach to continual service improvement.

Desirable

· Microsoft 365 and Azure knowledge.

· Experience with PSA and RMM platforms.

· Knowledge of Cyber Security best practices.

· ITIL Foundation qualification.

What We Offer

· Salary of £40,000 - £45,000, depending on experience.

· Company pension.

· Ongoing training and professional development.

· Opportunities for career progression.

· A supportive, friendly working environment.

· The opportunity to genuinely influence how our Service Desk operates.

· Free on-site parking.

· Regular team events.

Why Join RedBrick?

At RedBrick, we believe that great customer service starts with a great team. We invest in our people, encourage new ideas and empower our managers to make decisions that improve both the customer experience and the working environment.

If you’re passionate about leadership, customer service and delivering exceptional IT support, we’d love to hear from you.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

solutions manager jobs in long clawson, lec

MSP Service Desk Manager

Senior Customer Success Manager

Compliance Monitoring Manager

Marketing Manager

Store Manager

Branch Manager Designate

Warehouse Shift Manager - Nights

Compliance Manager

Land & Partnerships Manager

Account Manager

Capacity Manager

Audit Assistant Manager

Business Development Manager

Senior People Performance Manager

Business Development Manager

Compliance Manager

Account Manager

Senior Mobilisation Manager

Learning & Development Manager

Account Manager - Derby

I want to receive the latest job alerts for solutions manager in long clawson, lec

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