Patient access specialist Work, Jobs in Long Sutton, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
13d
Data Acquisition Specialist - External Data (Remote - UK)
IQVIA —Reading
- Full-time
- Remote
- Computer Science
- English
- Bachelor's degree
- Work from home
Rehab and Reablement Support Worker
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £25,760 - £27,476 a year
- Part-time
- Computer literacy
- Computer skills
- Care plans
Senior Healthcare Assistant (Band 3) - Inpatient Unit
St. Michael's Hospice (North Hampshire) —Basingstoke
- £25,760 - £27,476 a year
- Full-time
- Mentoring
- Hospice
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Ambulance Care Assistant - Mental Health
EMED Group —Woking
- £13.56 an hour
- Full-time
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Bank Reception Administrator
Spire Healthcare —Reading
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
Support Worker - Mental health (Surrey)
Harmony Healthcare —Guildford
- £15.20 an hour
- 12 hour shift
- Communication skills
- Annual leave
- Referral programme
Quick apply
SEN tutors in the Surrey area
Bright Heart Education —Woking
- £27.25 - £49.78 an hour
- Part-time
- English
- In-person
- School
Quick apply
Social Worker
NHS Professionals —Basingstoke
- £24.61 an hour
- Temporary
- Hospital
- Supervising experience
- Bachelor's degree
- Store discount
- Employee discount
Quick apply
Learning Mentor - Learning Disabilities & Complex Needs
Amegreen Children's Services —Mortimer Common
- £23,500 - £25,000 a year
- Weekend availability
- Experience working with children
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
18h
Study Support Service Officer
Royal Surrey NHS Foundation Trust —Guildford
- £32,073 - £39,043 a year
- Part-time
- Presentation skills
- Training & development
8h
Challenging Behavioural Therapist
NHS Professionals —Maidenhead
- £25.84 an hour
- Temporary
- Applied behaviour analysis
- Bachelor's degree
- In-person
Quick apply
Area Support Manager - FTC
IVC —Hook
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount
14d
Matron - Outpatient & SACT Oncology
GenesisCare UK —Guildford
- Full-time
- Management
- Recruiting
- In-person
- Free parking
- Annual leave
Quick apply
Urgent Community Response & Virtual Ward (UCR) Nurse /Paramedic
Berkshire Healthcare NHS Foundation Trust —Wokingham
- £41,957 - £50,387 a year
- Weekend availability
- Remote
- Patient care
- Communication skills
- Teaching
- Free parking
- Annual leave
5d
Security Officer
Medirest —Guildford
- £16.04 an hour
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
6d
Pharmacy Dispenser
Montu UK —Wokingham
- £29,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Free parking
- Employee discount
Quick apply
Switchboard Operator
Medirest —Guildford
- £12.92 an hour
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Employee discount
12d
Senior Audiology Assistant
Royal Surrey NHS Foundation Trust —Guildford
- £27,106 - £28,850 a year
- Part-time
- Maintenance
- Research
- Cleaning
4d
Customer Account Support Specialist
Dexcom —Bracknell
- Full-time
- Travel
- Communication skills

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patient access specialist jobs near long sutton, ham

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
13 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

patient access specialist jobs in long sutton, ham

Complaints & Resolution Manager

Data Acquisition Specialist - External Data (Remote - UK)

Rehab and Reablement Support Worker

Senior Healthcare Assistant (Band 3) - Inpatient Unit

Ambulance Care Assistant - Mental Health

Bank Reception Administrator

Support Worker - Mental health (Surrey)

SEN tutors in the Surrey area

Social Worker

Learning Mentor - Learning Disabilities & Complex Needs

Study Support Service Officer

Challenging Behavioural Therapist

Area Support Manager - FTC

Matron - Outpatient & SACT Oncology

Urgent Community Response & Virtual Ward (UCR) Nurse /Paramedic

Security Officer

Pharmacy Dispenser

Switchboard Operator

Senior Audiology Assistant

Customer Account Support Specialist

I want to receive the latest job alerts for patient access specialist in long sutton, ham

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