Practice manager Work, Jobs in Long Whatton, Lec (with Salaries)

Operations Manager
Long Lane Surgery —Coalville
- £33,000 - £36,000 a year
- Full-time
- Supervising experience
- Project management
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Practice Manager - Maternity Cover
The Tutbury Practice —Burton-On-Trent
- From £25,420 a year
- Part-time
- Supervising experience
- Human resources
- Recruiting
- Free parking
- Sick pay
Quick apply
Hyperbaric Oxygen Operations Lead
Nottingham Multiple Sclerosis Therapy Centre —Nottingham
- From £20,027 a year
- Part-time
- Management
- Writing skills
- Supervising experience
Quick apply
22h
Deputy Operations Manager
Aspiro Healthcare —Littleover
- From £34,000 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
9d
Practice Manager
Smmmile Store —Nottingham
- £31,000 - £40,000 a year
- Full-time
- Continuous improvement
- Budgeting
- In-person
Quick apply
2d
Deputy General Manager
University Hospitals of Derby and Burton NHS Foundation Trust —Derby
- £57,528 - £64,750 a year
- Full-time
- Project management
- Communication skills
- Employee assistance programme
10d
Practice Manager
mydentist —Nottingham
- Full-time
- Team management
- Patient care
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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Operations Manager

Long Lane Surgery -
Coalville

Quick apply

Job details

Full-time
£33,000 - £36,000 a year

Benefits

Free parking
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Staff recruitment procedures (Human resources)
Internal communication strategy development
Recruitment experience
Driving Licence
Meeting coordination
Operations management
IT management
Employee relations case handling
Procurement
Stakeholder liaison
Facilities management
Complaint handling
Performance management
Supervising experience
Project management
Data management
Continuous improvement
Continuous improvement cycles oversight
Care Quality Commission compliance oversight
Staff training
Clinical audit participation
Healthcare practice management
Human resources
Recruiting
Clinical compliance monitoring
Contracts
Employee performance appraisals
Interviewing
DBS check processing
Safeguarding procedures
Risk assessment
Budgeting
Care Quality Commission standards
Strategic communications
Training & development
Child safeguarding
Leadership
Project management experience
Team motivation leadership
Communication skills
Team management in senior healthcare role
Marketing

Full job description

Job Summary

To support the Practice Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management.
Through innovative ways of working, support the Practice Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, and learning and development, and ensuring the practice complies with CQC regulations.
The post-holder will be an integral part of the general practice team.

Primary Responsibilities
The following are the core responsibilities of the Operations Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The Operations Manager is responsible for:

Leading the day-to-day operations of the practice, ensuring all staff are equipped and supported to deliver their primary responsibilities effectively
Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times
Maintain the highest levels of confidentiality due to the nature of the role and with being exposed to a greater level of confidential material and data
Managing the administrative aspects of QOF, coordinating with GPs, nursing staff, and administrators, and ensuring the team meets QOF targets.
Project managing tasks as needed, ensuring timely delivery, coordination across teams, and successful completion of objectives.
Implementing systems to ensure compliance with CQC regulations and standards
Direct line management of the following staff: GP Team, Clinical Practitioner Team, Practice Nurse Lead, Contracts & Finance Manager, Pharmacy Team Lead, Administrative Services Manager and Care Navigation Manager
Leading on recruitment for the practice, from advertising and interviewing through to appointment, including pre-employment checks and DBS processing
Performing 3 and 6 month reviews for all new direct reports and ensure these reviews are completed for all staff
Evaluating, organising and overseeing the staff induction programme
Implementing and embedding an effective staff appraisal process, and undertake appraisals for those that they line manage
Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed
Implementing and embedding an effective practice and staff development plan (clinical and administrative), including mandatory training programmes
Overseeing staff training, ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
Implement effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
Lead the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
Coordinating the reviewing and updating of all practice policies and procedures
Supporting the procurement of practice equipment, supplies and services
Adopting a strategic approach to the management of patient services matters, ensuring this is implemented practice-wide
Implementing and embedding an effective communication strategy (internal and external)
Ensuring the practice maintains compliance with its NHS contractual obligations
Actively encouraging and promoting the use of patient online services
Liaising at external meetings as required
Leading the management of the Patient Participation Group
Guiding staff and developing searches and audits on the clinical system
Reviewing and updating clinical templates ensuring they relate to current practice
Marketing the practice appropriately to ensure patient population is stable or increasing
Managing and monitoring service contracts (e.g. cleaning, gardening, window cleaning), escalating issues promptly, and liaising with the Contracts and Finance Manager where contracts fall under their remit
Manage DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
Identify and deliver team training where required
Support the management team in the compilation of practice reports and the practice development plan
Working as a flexible and integral member of the practice team, providing support to colleagues where needed to ensure smooth day-to-day running
Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Support in the delivery of enhanced services and other service requirements
Undertake all mandatory training and induction programmes
Act as a leader in support of the spectrum of clinical governance
Maintain a clean, tidy, effective working area at all times
Overseeing the management of the premises, including health and safety aspects, ensuring staff are aware of their responsibilities, and undertaking risk assessments and mandatory training as required to maintain compliance
Coordinate all staff absences, maintaining an effective absence register and carrying out return to work meetings, a d dealing with continuous absence as per practice policy
Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
Leading the practice's complaints process, including complex enquiries and formal complaints, ensuring timely resolution and escalation where necessary, as the practice's Complaints Office
Ensuring all staff are fully conversant with the practice's complaints procedure
Overseeing significant events, ensuring they are dealt with in a timely manner and where necessary escalated to the next level
Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events
Presenting findings of annual complaints and significant events to the practice team
Continually assessing and evaluating systems, recommending changes and improvements to the Practice Manager as appropriate
Attending and participating in identified practice meetings
Providing and promoting an enthusiastic support role and maintain team efficiency
Looking after the welfare of all practice staff
Monitoring and disseminating information on safety alerts and other pertinent information
Ensuring clinical system have been configurated by the IT Officer, as indicated by LHIS
Monitoring compliance with health and safety legislation, providing leadership and direction for staff

Secondary Responsibilities:

In addition to the primary responsibilities, the Operations Manager may be requested to:

Deputise for the Practice Manager
Act as the communication link between the management team and staff
Attend and actively participate in practice management meetings
Attend any external meetings pertinent to this role
Represent the practice locally as required
Act as the primary point of contact for NHS(E), CCG, PCN, community services, suppliers and other external stakeholders in the absence of the Practice Manager
Support and participate in shared learning
Participate in any audits as directed
Support the practice and management team with continuous improvement and change initiatives
Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
Preparing agendas for, and chairing practice meetings
Act as the building manager, dealing with defects, maintenance and all other associated tasks
Maintain a working knowledge of ICB initiatives
Maintain a working knowledge of CQC requirements
Maintain a working knowledge of QOF requirements

Experience

Proven experience in an operations management role, ideally within primary care or the wider NHS.
Strong understanding of operational processes and performance metrics.
Excellent leadership skills, with the ability to motivate and inspire teams.
Experience of direct line management, including staff development, appraisals and disciplinary procedures.
Experience leading on HR processes such as recruitment, onboarding and staff wellbeing.
Experience handling complaints, including complex enquiries, with a calm and solutions-focused approach.
Confident working with data, budgets and performance reporting.
Strong problem-solving skills with a solutions-focused, strategic mindset.
Excellent communication skills, both verbal and written, with the ability to build relationships at all levels of the practice.
Experience of project management is desirable but not essential.
We'd love to hear from anyone who's passionate about operational excellence and committed to making a real difference in a busy, patient-focused environment.

Job Type: Full-time

Pay: £33,000.00-£36,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay

Application question(s):

Have you handled complex complaints or enquiries as part of your role?
Do you have experience working within primary care or the wider NHS?
How many years of line management experience do you have?
Have you led on HR processes such as recruitment, onboarding or staff wellbeing initiatives?

Licence/Certification:

full UK driving licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

practice manager jobs in long whatton, lec

Operations Manager

Practice Manager - Maternity Cover

Hyperbaric Oxygen Operations Lead

Deputy Operations Manager

Practice Manager

Deputy General Manager

Practice Manager

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