Service delivery officer Work, Jobs in Longsight, Gtm (with Salaries)

Bus Station Central Utility Officer
TfGM —Manchester
- £31,762 - £36,093 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
17h
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
7d
[6512] Traffic Officer
National Highways —Rochdale
- £36,262.50 - £37,762.50 a year
- Driving
12d
Compliance Monitoring Manager
Together —Cheadle
- Full-time
- Project management
- Driving
- Financial services
Quick apply
Housing Officer
ForHousing —Salford
- £39,791.96 a year
- Communication skills
- Employee assistance programme
- Employee discount
1d
Community Support Officer
Caring and Sharing Rochdale —Rochdale
- From £13 an hour
- Part-time
- Supervising experience
- Project management
- In-person
Quick apply
Customer Service Officer- Customer Experience Hub
Stockport Homes Group —Stockport
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
8d
Project Support Officer
Wythenshawe Community Housing Group —Manchester
- £34,479.30 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
3d
Security, Use of Force & Intelligence Assurance Officer
Home Office —Manchester
- £34,415 - £38,991 a year
- Full-time
- Administrative experience
- Presentation skills
- Travel
- Annual leave
2d
Homelessness Prevention Officer
Oldham Council —Oldham
- £34,434 - £38,220 a year
- Organisational skills
- Annual leave
- Employee discount
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
5d
Assessment Delivery Officer
UK MANAGEMENT COLLEGE —Manchester
- £26,437 - £26,438 a year
- Monday to Friday
- No degree
- Organisational skills
- Classroom experience
- Free parking
- Annual leave
Quick apply
Mobile Security Supervisor
Marpol Security Limited —Warrington
- £15 an hour
- 12 hour shift
- Microsoft Word
- Supervising experience
- Agile
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Carecall Officer
Stockport Homes Group —Stockport
- £30,518 a year
- Weekend availability
10d
Learning and Events Officer
Holocaust Centre North —Huddersfield
- From £15,736.50 a year
- Part-time
- Customer service
- Presentation skills
- In-person
Quick apply
10d
Cash In Transit Driver
NCR Atleos —Manchester
- £35,766.10 a year
- Overtime
- Annual leave
- Employee discount
Quick apply
Housing & Enforcement Specialist
Great Places Housing Association —Manchester
- £38,555 - £40,584 a year
- Full-time
- Travel
- Communication skills
- Annual leave
7d
Social Value Officer
Equans —Winsford
- Full-time
- Travel
- Annual leave
- Employee assistance programme
Community Engagement Officer
Broughton House Veterans Care Village —Salford
- £25,000 - £27,000 a year
- Part-time
- CRM software
- Microsoft Office
- Supervising experience
- Paid training
- Annual leave
Quick apply
Service Delivery Officer
Kirklees Council —Huddersfield
- Full-time
- IT
- Communication skills
- HTML
- Employee discount
1d

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Bus Station Central Utility Officer

TfGM -
Manchester

Apply Now

Job details

Fixed term contract
£31,762 - £36,093 a year
17 hours ago

Benefits

Annual leave
Company pension
Free or subsidised travel

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service

Full job description

Are you passionate about delivering great customer experiences and helping to keep our operational facilities safe, welcoming and running smoothly?

Your Role

As a Bus Station Central Utility Officer,you’ll work ina team supporting the operation of Bee Network interchanges across Greater Manchester. You will be part of a team responsible for the day-to-day operation of all TfGM transport interchanges, helping customers make their journeys, working closely with the TfGM Operational Control Centre and being an active part of TFGM’s Facilities Operations team.

The Central Utility Officer provides cover for Bus Station Supervisor, Bus Station Assistant, Bee Network Customer Service Assistant and Travelshop Assistant at all of TfGM's operational sites.This varied role requires flexibility and the ability to adapt to the requirements of specific sites and each of the roles covered.

This role combines customer service, retail ticket sales, operational facility supervision and the maintenance of clean, safe and welcoming passenger facilities, all with a focus on delivering an excellent customer experience.

The role has an element of outside working for long periods of the day. You will have regular face to face contact with our customers and must have the ability to resolve a wide range of issues effectively, without the need to escalate.

We have operational facilities across Greater Manchester, and you will be required to cover shifts at any of these locations depending on site requirements and operational demands. You will work to a rota pattern and your location of work will be provided up to 2 weeks in advance and will be reviewed on a regular basis to ensure you will always have details of where you are working and what role on the interchange you are covering.

You will become a key member of the Facilities Operationsteam and play a big part in the delivery of TfGM Facilities Operations objectives. This is a shift working role and involvesweekend working. Normal duty hours are between 0700 2300 Monday to Saturday, 1000 1700 on Sundays and 1000 1800 on Public Holidays.

For more info see Job Profile below.

Who are we?

Facilities Operations are responsible for the safe operation of TfGM's operational sites and for providing face to face help and assistance to the customers of the Bee Network.We are a frontline team for TfGM and the Bee Network and play a crucial role in the delivery of the Bee Network ensuring theservices and facilities remain accessible, safe and reliable.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You’ll have experience in an operational/customer service role in a bustling environment and you’llrecognisethe requirements and demands of providing excellent customer service to different audiences with the ability to adapt your approach to customers, using different communication techniques to get your message across. Knowing what the Bee Network is all about is key and the role that TfGM operational staff play in the delivery of the network.

You will have a mobile device to assist you in producing records and reports so some experience of using Microsoft applications such as Outlook, Word, Excel, PowerPoint and Teams will be necessary.

You will have experience in dealing with challenging/confrontational situations and understand best practices in conflict management and resolution. You will show a passion for cleanliness at our facilities and maintain high standards of cleaning. You will have knowledge of Health and Safety in the workplace and how this relates to safe operations at our interchanges.

What we can offer you

We offer a competitive salary starting from £31,762 per annum plus a shift allowance of 15%, this means that as you’ll work on a rostered basis, we’ll add an extra 15% onto your total pay for the month (not just for certain shifts).You will also be able to claim mileage and travel time expenses and you’ll provided with a full uniform!

Through this advertisement, we will be populating a talent pool for opportunities at our hubs across Greater Manchester that may become available over the next 6 months. These could also be fixed term or permanent positions.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

Apply Now

Refine Your Search

service delivery officer jobs in longsight, gtm

Bus Station Central Utility Officer

Resident Liaison Officer

[6512] Traffic Officer

Compliance Monitoring Manager

Housing Officer

Community Support Officer

Customer Service Officer- Customer Experience Hub

Project Support Officer

Security, Use of Force & Intelligence Assurance Officer

Homelessness Prevention Officer

Customer Experience Manager

Assessment Delivery Officer

Mobile Security Supervisor

Carecall Officer

Learning and Events Officer

Cash In Transit Driver

Housing & Enforcement Specialist

Social Value Officer

Community Engagement Officer

Service Delivery Officer

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