Patient experience manager Work, Jobs in Luton, Bdf (with Salaries)

Practice Manager – Private Medical & Aesthetic Clinic
Riverbanks Wellness —Harpenden
- £35,000 - £45,000 a year
- Full-time
- Management
- Inventory control
- English
- Free parking
Quick apply
6d
Functional Skills English Tutor
TCHC Group —Dunstable
- £25,000 - £36,000 a year
- Monday to Friday
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Health Improvement Advisor
Hertfordshire County Council —Stevenage
- £32,578 - £35,570 a year
- Weekend availability
- Hybrid work
- English
- Travel
- Communication skills
12h
Individual Giving & Legacy Relationship Manager
Garden House Hospice Care —Letchworth
- £35,000 - £38,000 a year
- Part-time
- CRM software
- Organisational skills
- Hospice
- Health & wellbeing programme
- Employee discount
Quick apply
Veterinary Care Assistant
Vets for Pets —Luton
- Part-time
- Patient care
- Front desk
- Cleaning
Client Services Co-Ordinator Accounts
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Weekend availability
- CRM software
- Microsoft Office
- Databases
Housing Solutions Officer (Higher)
Milton-Keynes-Council —Milton Keynes
- £38,510 - £43,149 a year
- Communication skills
- Annual leave
- Employee discount
8d
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £35,000 - £40,000 a year
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Support Worker
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £25,760 - £27,476 a year
- Full-time
- Experience working with children
- Patient care
7d
MEDICAL SECRETARY / PRIVATE WORK ADMINISTRATOR
Bedwell Medical Centre —Stevenage
- From £12.71 an hour
- Part-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
14d
Dental Practice Manager
Obex Dental —Hitchin
- £30,000 - £38,000 a year
- Full-time
- Recruiting
- In-person
- Training & development
Quick apply
13d
Site Manager
ISS Facility Services —Luton
- Team management
- Mentoring
- Communication skills
Quick apply
8d
Client Services Coordinator (Front of House - Accounts)
Royal Veterinary College —Potters Bar
- £29,329 - £31,930 a year
- Part-time
- CRM software
- Microsoft Office
- Databases
10d
Data Processing Administrator
Stevenage North Primary Care Network —Stevenage
- Part-time
- Medication administration
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
Facilities Management Monitoring Officer
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £32,073 - £39,043 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
7d
General Manager – General Surgery & Services
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £66,582 - £77,368 a year
- Full-time
- Business development
- Annual leave
6d
Dispensing Optician / Retail Manager
Luton Specsavers —Luton
- £37,000.00 - £43,636.40 a year
- Full-time
- Sales
- Merchandising
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
2d
Hospital Manager
SpaMedica —Watford
- £51,900 - £57,916 a year
- Full-time
- Management
- Employee discount
- Referral programme
Quick apply
Emergency Care Assistant - Milton Keynes
Ambulnz Community Partners —Milton Keynes
- £14.98 an hour
- Driving
- Patient care
- Employee assistance programme

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Practice Manager – Private Medical & Aesthetic Clinic

Riverbanks Wellness
Harpenden

Quick apply

Job details

Full-time
£35,000 - £45,000 a year
6 days ago

Benefits

Free parking
Company pension
Private medical insurance
On-site parking

Qualifications

Management
Inventory control
Operations management
Payroll administration
English
Complaint handling
Patient service
Numeracy
Care Quality Commission compliance oversight
Healthcare practice management
Management reporting
Ongoing financial performance monitoring
Care Quality Commission standards
Financial management
Procurement management
Payroll processing
Operations leadership experience

Full job description

Full-time – 40 hours per week
£35,000–£45,000 depending on experience + performance-related bonus
Some flexible/home working available

Riverbanks is an established, doctor-led private medical aesthetics clinic in Harpenden.

We are looking for an experienced Practice Manager who can take responsibility for the day-to-day running and commercial performance of the clinic while maintaining the exceptional level of service expected by our patients.

This is not a beauty salon or spa management position.

You must have:

At least 5 years' experience managing a private medical or medical aesthetics clinic
Significant experience within medical aesthetics, with a strong understanding of aesthetic treatments and products
Experience working within a CQC-regulated healthcare environment
Excellent spoken and written English
Experience managing a premium private-patient experience
Strong commercial awareness and an understanding of revenue, costs and profitability
The confidence to run a medical practice independently and make appropriate operational decisions

Applicants whose management experience is solely within beauty salons or spas will not meet the essential criteria for this position.

The role

You will work closely with the Medical Director and take responsibility for:

Day-to-day management of the clinic
Managing reception and the complete patient journey
Delivering an exceptional experience for high-expectation private patients
Managing doctors' administrative requirements and diaries
Analysing revenue, diary utilisation and clinic performance
Improving enquiry-to-consultation and consultation-to-treatment conversion
Reactivating existing patients
Increasing appropriate treatment uptake and patient retention
Setting and monitoring revenue targets
Producing clear monthly KPI and performance reports
Payroll administration
Stock control and purchasing
Managing cleaners, contractors and external suppliers
Supporting CQC compliance, audits, policies and clinic governance
Handling patient concerns and complaints professionally
Remaining hands-on when required, including answering enquiries, helping reception and supporting patients directly

The person

We are looking for someone who is:

Commercially sharp
Firm, confident and decisive
Calm under pressure
Highly organised and detail-focused
Naturally warm, polished and professional
Able to make an excellent first impression
Comfortable dealing with discerning private patients
Proactive rather than waiting to be told what to do
Numerate and able to understand what drives profitability
An excellent written communicator
Comfortable taking genuine ownership of the practice

The successful candidate should be capable of running Riverbanks confidently when the Medical Director is not present.

What success looks like

Within the role, we expect the Practice Manager to:

Take operational management away from the Medical Director, improve the commercial performance of the clinic and grow revenue while protecting the exceptional patient experience and medical standards for which Riverbanks is known.

The position is primarily clinic-based, although some flexible working and working from home can be accommodated where appropriate.

Please apply with your CV and a brief explanation of your medical aesthetics management experience.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance

Application question(s):

How many years have you worked in a management position within a doctor-led private medical aesthetics clinic?
Have you had management responsibility within a CQC-regulated healthcare service?

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in luton, bdf

Practice Manager – Private Medical & Aesthetic Clinic

Functional Skills English Tutor

Health Improvement Advisor

Individual Giving & Legacy Relationship Manager

Veterinary Care Assistant

Client Services Co-Ordinator Accounts

Housing Solutions Officer (Higher)

Senior Facilities Co-Ordinator

Support Worker

MEDICAL SECRETARY / PRIVATE WORK ADMINISTRATOR

Dental Practice Manager

Site Manager

Client Services Coordinator (Front of House - Accounts)

Data Processing Administrator

Facilities Management Monitoring Officer

General Manager – General Surgery & Services

Dispensing Optician / Retail Manager

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

Hospital Manager

Emergency Care Assistant - Milton Keynes

I want to receive the latest job alerts for patient experience manager in luton, bdf

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