Retentions advisor Work, Jobs in Lutterworth, Lec (with Salaries)

Customer Retentions Advisor
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Referral programme
23h
Customer Service Advisor
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
10d
People & Culture (HR) Advisor (Part time)
CIMSPA —Loughborough
- £35,000 a year
- Part-time
- Human resources
- Training & development
Quick apply
Mortgage Broker - Partner Advisor
The Mortgage Experts —Northampton
- £60,000 - £100,000 a year
- Remote
- CRM software
Quick apply
Part-Time Term-Time Customer Relationship Advisor
PWFS —Weldon and Gretton
- £13 an hour
- Part-time
- In-person
- Communication skills
Quick apply
Sales Advisor
Global Telemetrics —Coalville
- £28,730 a year
- Full-time
- Computer literacy
- Salesforce
- In-person
Quick apply
1d
Trainee Mortgage Advisor
PRIMIS Mortgage Network —Birmingham
- £50,000 a year
- Part-time
- Remote
1d
HR Manager - Corby
Tata Steel —Corby
- Full-time
- Master's degree
- Conflict management
- Human resources
- Free parking
- Employee assistance programme
Volunteer Experience and Engagement Officer
Life 2009 —Leamington Spa
- £15,200 - £15,288 a year
- Hybrid work
- Communication skills
Quick apply
HR Business Partner
OneSchool Global United Kingdom —Warwick
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Human resources
- Free parking
- Annual leave
2d
Facilities and Health & Safety Manager
Personal Homecare Pharmacy —Leicester
- £50,000 - £55,000 a year
- Full-time
- HVAC
- In-person
Quick apply
Account Manager (Automotive Retail Software/SaaS)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
Mitie —Wellingborough
- Customer service
- Business development
- Travel
11d
Telesales Account Manager
PHSGroup —Tamworth
- £14,040 a year
- CRM software
- Customer service
- Business development
- Free parking
11d
Governance Privacy Analyst
Gymshark —Solihull
- Hybrid work
- Analysis skills
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
11d
Sales Manager
Mitie —Wellingborough
- Business development
- Mentoring
- Leadership
11d
HR Advisor
Bleckmann Logistics UK Ltd —Lutterworth
- £32,000 - £36,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply

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Customer Retentions Advisor

Hastings Direct -
Leicester

Apply Now

Job details

Full-time
£26,230 - £29,500 a year
23 hours ago

Benefits

Pay rise
Referral programme

Qualifications

Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Retention call handling
Customer renewal management
Churn prevention
Customer support
Customer interaction
Communication skills

Full job description

Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Customer Retentions Advisor!

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you’ll get time off in the week.

Our opening hours: Monday to Friday 08:00 - 19:00, Saturday 09:00 – 17:00 and Sunday 09:00 – 13:00

Training: The main training period runs for the first 8 weeks and takes place face to face in the office. You will continue to work in the office until week 12 as you embed your knowledge and grow your confidence, only after this time frame will you receive sign off from a trainer / team leader to move to hybrid working.

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary: The starting salary is £26,230 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £26,550. There will be opportunities for further salary progression to £29,500, which can be achieved in as little as 12-months with the right focus on personal development.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your Role:

Joining a busy team within a customer wants focused environment, you’ll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.

About You:

An insurance background is not necessary, we see many skills as transferrable, such as resilience, persuasiveness and customer centricity. If you have a background in retail, hospitality, sales or just an interest and passion for customer service, we'd love to receive your application.

Experience in delivering quality customer outcomes
Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
Computer skills: you'll take inbound calls whilst navigating our in-house software systems

Why become a part of the Hastings Direct family:

Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
Up to 5% annual discretionary Bonus
We promote a relaxed, friendly & diverse working environment
Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
Refer a friend scheme - earn £500 for every friend you refer
We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case by case basis. For more information on the DCS, please visit our inclusive business page on our careers site.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Apply Now

Refine Your Search

retentions advisor jobs in lutterworth, lec

Customer Retentions Advisor

Customer Service Advisor

People & Culture (HR) Advisor (Part time)

Mortgage Broker - Partner Advisor

Part-Time Term-Time Customer Relationship Advisor

Sales Advisor

Trainee Mortgage Advisor

HR Manager - Corby

Volunteer Experience and Engagement Officer

HR Business Partner

Facilities and Health & Safety Manager

Account Manager (Automotive Retail Software/SaaS)

Account Manager

Telesales Account Manager

Governance Privacy Analyst

Sales Manager

HR Advisor

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