Account supervisor Work, Jobs in Lymm, Chs (with Salaries)

Customer Operations Team Leader
New Balance —Warrington
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Business Development Team Leader
PHSGroup —Skelmersdale
- £35,000 a year
- No weekends
- CRM software
- Business development
- Analysis skills
- Free parking
- Employee discount
Finance Supervisor
Pump Supply and Repair Group —Stretford
- £30,500 - £40,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
7d
Finance Team Leader
RS Integrated Supply —Warrington
- Continuous improvement
- Leadership
- Communication skills
13d
Business Development Team Leader
PHS Group —Skelmersdale
- £35,000 a year
- Full-time
- CRM software
- Business development
- Analysis skills
- Free parking
- Employee discount
Credit Control Team Leader
HSS ProService —Manchester
- Hybrid work
- Data analysis skills
- Team management
- Training & development
- Employee discount
Quick apply
11d
Asset Servicing Team Leader
AJ Bell —Manchester
- From £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Training & development
- Employee assistance programme
- Gym membership
Quick apply
13d
Team Leader - Home Billing
Concentrix —Bredbury
- £1,300 - £26,900 a year
- Full-time
- Supervising experience
- Mentoring
- Training & development
12d
Underwriting Supervisor
Polifoniastudio —Didsbury
- £66,000 a year
- Team management
- Mentoring
- In-person
Quick apply
5d
Accounts Supervisor
Holiday Inn Manchester City —Manchester
- Full-time
- Hotel
- Supervising experience
- Team management
- Employee discount
Quick apply
5d
Payroll Managed Services Team Leader
Bright HR Limited —Manchester
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Charity Assistant Shop Manager
PDSA —Manchester
- £13.61 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
11d
Trade Supervisor
Screwfix —Manchester
- £14.08 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Sales Team Leader (French Speaking) - 12 months FTC
Deliveroo —Manchester
- Full-time
- Hybrid work
- Salesforce
- Leadership

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Customer Operations Team Leader

New Balance -
Warrington

Apply Now

Job details

Full-time

Benefits

On-site gym
Annual leave
Company pension
Discounted gym membership
Private medical insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Succession planning
EDI
Stakeholder collaboration
Internal department liaison
Performance management
Analysis skills
Continuous improvement
Relationship management
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Account management
Team motivation leadership
Supply chain customer service
Distribution operations team management

Full job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

Manage and develop a Customer Operations team who deliver exceptional customer service whilst adhering to EMEA processes and procedures. Develop strong wholesale retailer and consumer relationships and act as an ambassador of the New Balance brand demonstrating the key values of Integrity, Teamwork and Total Customer Satisfaction.

MAJOR ACCOUNTABILITIES:

Develop and maintain an understanding of our wholesale business environment and individual customer business needs.

Build collaborative relationships with customers and colleagues (Logistics, Purchasing, Sales, IT, Finance, Marketing, Sales Planners)

Be the champion for creating a customer focused environment throughout the business (not just within Customer Operations) that ensures a timely response to all customer needs and concerns.

Maintain appropriate measures and reports (KPI, SLA) to evaluate and control performance in relation to customer service deliverables and customer satisfaction rating.

Manage own accounts where relevant to agreed team standards.

Manage the creation, maintenance, and execution (conversion) of the order book through the supply chain, ensuring compliance with agreed EMEA Customer Operations standards and value-added service strategy

Ensure the Customer Operations Team adhere to all EMEA processes, procedures and deadlines.

Ensure orderbook is valid with correct customer information, dates, order types, prices and discounts and any issues are identified and resolved with urgency.

Takes corrective action with all departments to resolve issues/constraints to order book conversion as identified through KPI/SLA analysis.

Oversees Invoice Projection and measures of accuracy to deliver reliable forecasts to the Business.

Identify process improvement opportunities and work with relevant teams to explore feasibility. Once improvement has been approved by Senior Customer Operations Manager EMEA, create any required IT requests; test and implement new functionality. Ensure new process is documented and communicated across all EMEA CS teams.

Working with sales and IT, identify new customer EDI opportunities and be proactive in the implementation process. Work collaboratively with the Senior Customer Operations Manager EMEA and other Customer Operations Managers across the region to share best practice and streamline processes where applicable.

Proactively manage local warehouse activities (Iberia only) ensuring on time despatch of orders within customer requirements whilst ensuring all EMEA processes are followed.

Develop team objectives and goals.

Lead motivates and support team and individuals to achieve goals.

Provide necessary leadership and coaching to support the team in achieving their individual and team objectives.

Provide regular 1-1s, coaching and feedback.

Manage poor performers effectively.

Manage day to day activities of customer services team.

Provide necessary training and development opportunities for all reports as appropriate.

Develop succession plans where appropriate.

Ensure adequate cross training of the team to provide seamless cover when associates are absent.

REQUIREMENTS FOR SUCCESS:

Customer focused.

Strong people management skills.

Demonstrates resilience, determination, and ability to self-manage.

Problem solving and decision making.

Strategic thinker and operationally capable.

Strong influencing skills.

Planning and analytical ability.

Continuous improvement mindset.

Coaching skills.

BENEFITS:

Discretionary Bonus Opportunity

Private Medical Insurance

Dental Scheme

Pension Scheme

Flexible Working Hours

Hybrid working (3 days on-site)

25 days Annual Leave per year

Life Insurance

On Site Gym

Employee Discount

Flexibility to work 20 days from anywhere each year

Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

Apply Now

Refine Your Search

account supervisor jobs in lymm, chs

Customer Operations Team Leader

Business Development Team Leader

Finance Supervisor

Finance Team Leader

Business Development Team Leader

Credit Control Team Leader

Asset Servicing Team Leader

Team Leader - Home Billing

Underwriting Supervisor

Accounts Supervisor

Payroll Managed Services Team Leader

Charity Assistant Shop Manager

Trade Supervisor

Sales Team Leader (French Speaking) - 12 months FTC

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