Role Overview
As Homelessness Support Worker, you will deliver high-quality, structured, person-centred support to companions in supported housing, enabling them to build independence, achieve planned outcomes, progress along a clear pathway and successfully move on to independent living.
The role is responsible for coordinating and managing each individual’s support plan, ensuring all interventions are outcome-focused and aligned to progression goals.
The role is also responsible for ensuring all support activity is clearly evidenced in line with Supported Housing (Regulatory Oversight) Act 2023 requirements, including accurate, timely and outcome focused recording on our case management system, and for maintaining high standards of professional practice.
In addition, the role includes housing management responsibilities, ensuring companions understand and meet the requirements of their licence agreement, maintain their accommodation, and that repairs and maintenance issues are appropriately escalated.
Key Responsibilities
1. Support Delivery
- Coordinate the referral, assessment and onboarding process, including completing initial needs and risk assessments
- Support companions during induction, ensuring they understand expectations, rules, and available support
- Deliver structured, person-centred support through 1:1 sessions and day-to-day engagement, using strengths-based and trauma-informed approaches
- Co-produce, coordinate and regularly review individual support and progression plans
- Support companions across housing, health, wellbeing, finances, and life skills, ensuring all activity aligns to their pathway goals
- Work proactively to address non-engagement, maintaining consistent expectations and boundaries
2. Progression & Move-On Pathways
- Take lead responsibility for coordinating each companion’s pathway towards independent living
- Develop clear, structured move-on plans from the point of entry
- Support access to education, training, volunteering and employment opportunities
- Work with housing providers and partners to secure appropriate move-on accommodation
- Monitor and review progress, ensuring outcomes are achieved and dependence on services reduces over time
3. Compliance & Recording
- Maintain accurate, timely and outcome-focused records of all support delivered
- Evidence all interventions on In-Form (or equivalent case management system) in line with regulatory expectations
- Ensure all documentation (support plans, risk assessments, reviews) meets audit and inspection standards
- Demonstrate clear links between support activity and progression outcomes
- Maintain confidentiality in line with data protection requirements
4. Risk Management & Safeguarding
- Identify, assess and manage risk in partnership with companions
- Escalate and review risks appropriately with colleagues and management
- Recognise, respond to and report safeguarding concerns in line with policy
- Accurately record all incidents, safeguarding actions and risk assessments
- Work collaboratively with external agencies to manage risk effectively
5. Resident Involvement
- Ensure companions are actively involved in planning and reviewing their pathway
- Promote engagement in community life, activities and service development
- Encourage participation in decision-making and feedback processes
- Support independence, responsibility and positive contribution within the community
6. Partnership Working
- Liaise with external agencies (housing, health, probation, DWP, etc)
- Advocate on behalf of companions where appropriate
- Contribute to multi-agency working to achieve positive outcomes
7. Social Enterprise & Skills Development
- Work with internal teams to support skills development aligned to pathway plans
- Ensure training and learning opportunities support progression goals
- Support development of employability, practical and life skills
- Monitor and review progress as part of move-on readiness
8. Housing Management
- Support understanding and compliance with licence/occupancy agreements
- Encourage rent/service charge payments and access to benefits
- Support occupancy levels and minimise voids
- Ensure accommodation standards are maintained
- Support health and safety checks and report concerns
- Assist with enforcement actions where required (warnings, notices, evictions)
9. General Responsibilities
- Contribute to a safe, inclusive and well-managed community
- Always maintain professional boundaries
- Promote equality, diversity and inclusion
- Participate in supervision, training and reflective practice
- Contribute to achieving service performance targets
- Work flexibly to meet service needs, including participation in an on-call rota and occasional weekend working
Skills (Essential)
- Experience working with vulnerable adults (e.g. homelessness, mental health, substance use)
- Experience delivering person-centred support planning and progression focused outcomes
- Ability to coordinate and support individuals towards independence and move-on
- Experience of risk assessment and management
- Strong understanding of safeguarding and professional boundaries
- Strong relationship-building and communication skills
- Ability to manage competing priorities and caseloads
- Accurate and outcome-focused record keeping
- Confident IT skills (case management systems, Word, email)
- Understanding of evidencing support delivery in line with regulatory requirements
- Ability to motivate, challenge and support individuals
- Ability to work independently and as part of a team
- Empathetic, professional and non judgemental approach
- Understanding of housing management responsibilities
- Willingness to work flexibly, including evenings, on-call duties and occasional weekends
Skills (Desirable)
- Experience in supported housing
- Experience with case management systems
- Knowledge of Supported Housing Act requirements
- Experience supporting into employment, training or accommodation Knowledge of homelessness and housing pathways
- Trauma-informed or strengths-based practice experience
- Relevant qualification (Housing, Health & Social Care, etc.)
- Full driving licence
How to apply
Download our Homelessness Support Worker Information Pack and Application Forms from www.emmaus.org.uk/merseyside/job/homelessness-support-worker/
You are invited to apply for this role by completing our Application Form and EDM Form, and emailing them to: [email protected]
The closing date for applications is 8am on Monday 3 August.
Please ensure you refer to the person specification when completing your application. CVs will not be accepted.
Successful applicants will be invited to interview on Wednesday 5 August so we would ask that you retain this date in your diary.
We reserve the right to close this vacancy early and interview suitable candidates before the closing date. We therefore encourage interested applicants to apply as soon as possible.
Pay: £27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
