Customer support & client services managers Work, Jobs in Maida Hill, Gtl (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
7d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Operations Supervisor
Socaan Business Solutions Ltd —London
- £37,000 - £44,400 a year
- Full-time
- CRM software
- Management
- Customer service
- Sick pay
Quick apply
8d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
14d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
8h
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Sick pay
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
1d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
14d
Senior Sales Coordinator
Just Pads Ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
9h
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
10d
Ecommerce Support Team Lead
Gadget Mania Technology Ltd —London
- £36,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick apply
8d
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Client Services Manager
Socaan Business Solutions Ltd —London
- £3,800 - £4,300 a month
- Full-time
- Management
- Customer service
- English
Quick apply
10d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
7d

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customer support & client services managers jobs near maida hill, gtl

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
7 days ago

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in maida hill, gtl

Customer Success Supervisor

Assistant Customer Service Manager

Customer Service Manager

Head Of Customer Experience

Customer Operations Supervisor

Customer Support Team Lead

Head of Customer Value

Head of Retention

Manager, Customer Success Management

Founding Customer Experience Lead

Head of Customer Experience

Customer Operations Manager

Senior Sales Coordinator

Client Services Manager

Head of Customer Support

Ecommerce Support Team Lead

Client Services Manager

Client Services Manager

EMEA Customer onboarding Lead

Customer Experience Lead

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