Customer service representative Work, Jobs in Malvern (with Salaries)

Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
Quick apply
14d
Sales Advisor & Customer Support
R-Tech Welding Equipment Ltd —Tewkesbury
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Engineering
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Customer Representative - Hereford
Nationwide Building Society —Hereford
- £26,500 a year
- Temporary
- Banking
2d
Customer Service Admin Assistant
Specsavers —Worcester
- £11.05 - £12.91 an hour
- Full-time
- Customer service
- Computer skills
- Communication skills
- Employee discount
- Sick pay
5d
Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
4d
Customer Service Representative
LivaNova —Gloucester
- Full-time
Client Services Administrator, 6m FTC
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Communication skills
Customer Service Representative
William Hill —Cheltenham
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Assistant
OurCoop —Cheltenham
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
Casual Guest Service Agent
Hilton —Tewkesbury
- £12.71 an hour
- Part-time
- Hotel
One Stop - Customer Service Assistant
One Stop —Tewkesbury
- £12.81 an hour
- Part-time
13d
Guest Service Agent - Food and Beverage
Hilton —Tewkesbury
- £12.71 an hour
- Full-time
- Customer service
- Computer literacy
- Hotel
- Free parking
- Employee discount
Customer Service Specialist - UK
Seco Tools —Alcester
- Full-time
- Continuous improvement
Customer Service Specialist - UK
SECO —Alcester
- Full-time
- Continuous improvement
Customer Service Assistant (UKI2)
VSE AVIATION —Gloucester
- From £26,436.80 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Tool Hire Customer Service Assistant
Travis Perkins —Cheltenham
- Weekend availability
- Mechanical knowledge
- Employee discount
9d
Customer Service Team Leader
Paddy Power —Cheltenham
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Service Advisor Apprenticeship – Johnsons Mazda Gloucester
Calex UK —Gloucester
- Full-time
- Computer literacy
- Travel
- Communication skills

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Customer Support & Operations Administrator

Keynetics Ltd
Malvern

Quick apply

Job details

Full-time
£25,000 a year
14 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Computer literacy
Administrative support experience
Email software
Customer support
Customer interaction
Communication skills
Help desk

Full job description

About Keynetics

Keynetics provides secure key management technology used by commercial customers across sectors including security, facilities management, retail, banking and property.

Our SentriGuard system combines a secure key safe, management platform and mobile app to help customers control property access, reduce unnecessary travel, and keep accurate records of who accessed a site and when.

We are a small team, so reliability, accuracy and follow-through matter.

The role

We are looking for a Customer Support & Operations Administrator to support customers and help keep our day-to-day operations running smoothly.

This is an office-based role in Malvern. You will be handling customer calls and emails, updating internal systems, supporting quotations and job information, and helping customers use our products correctly.

This role would suit someone who enjoys customer service, is comfortable using computer systems, and takes pride in getting details right.

It is not a high-volume call-centre sales role, and it is not a travelling field engineer role. There may be occasional customer or site support after training, but the main role is office-based customer support and operations administration.

What you will do

Answer incoming customer calls and emails professionally
Provide first-line support for our products and systems; full training provided
Log calls, updates and actions accurately in internal systems
Maintain customer, device and job records
Support scheduling and coordination of installations or maintenance visits
Prepare and issue basic quotations and customer information
Follow up open actions so that customer issues do not drift
Escalate technical or operational issues clearly to the right person
Work closely with colleagues in operations, customer support and field installation

What we need from you

Previous experience in customer service, administration, support, retail service, trade counter, helpdesk, scheduling or a similar role
Confident and professional telephone manner
Good written communication
Comfortable using email, online systems, apps and basic spreadsheets
Strong attention to detail
Able to follow a process and keep accurate records
Calm and practical when dealing with customer issues
Reliable, punctual and willing to work as part of a small team
Able to work from our Malvern office Monday to Friday

Useful but not essential

Experience in technical support, service coordination, facilities, security, property, logistics, automotive service or field-service administration
Full UK driving licence
Interest in technology, security products or operational systems

What we offer

£25,000 basic salary
Up to £1,000 annual performance/retention bonus
Full product and systems training
Clear 30/60/90-day training plan
Support from an experienced operations team
Varied customer and operations work
Company pension
On-site parking
Travel expenses covered if occasional customer/site support is required

Recruitment process

The process will include a short telephone screen, an interview, and a practical customer-support exercise. The exercise is designed to show how you handle customer information, written communication and attention to detail.

How to apply

Please apply with your CV and a short note explaining why this type of office-based customer support and operations role suits you.

Pay: £25,000.00 per year

Benefits:

On-site parking

Location:

Malvern WR14 3SZ (preferred)

Work Location: In person

Quick apply

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