| team leader Work, Jobs in Manchester, Eng (with Salaries)

Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Recruiting
Quick apply
11d
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
14d
Team Leader
Home Bargains —Salford
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
8d
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- CRM software
- Customer service
- Team management
- Flexible schedule
Schedule & Planner Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Recruiting
Quick apply
11d
Team Leader - Expert Chase
Speed Medical Examination Services —Chorley
- From £27,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Continuous improvement
- Annual leave
Quick apply
12d
Cleaning Team Leader
bet365 —Manchester
- Full-time
- Computer literacy
- Team management
- Recruiting
Quick apply
8d
Warehouse Team Leader
Inspired Global Cuisine —Oldham
- £19.13 an hour
- Full-time
- Team management
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
Team Leader
Card Factory —Manchester
- Up to £13 an hour
- Customer service
- Leadership
4d
Customer Service Team Leader
LKQ Corporation —Trafford
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
8h
Team Leader - Supported Learning
The Manchester College —Manchester
- £33,000 - £38,000 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
- Annual leave
- Employee assistance programme
Service Team Leader
Morrisons —Stockport
- Cash handling
- Annual leave
- Employee discount
Quick apply
Warehouse Supervisor/Team Leader
Knights Corporate Workwear Ltd —Stockport
- £28,000 - £32,000 a year
- Overtime
- Computer literacy
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Operations Team Leader
K3 Advisory Group —Bolton
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
Quick apply
Team Leader - Days
Kraft Heinz Company —Wigan
- Continuous improvement
- Quality control
Airside - Team Leader
WHSmith Group —Manchester
- £26,466 - £27,500 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Airside - Team Leader
WHSmith Travel —Manchester
- £26,466 - £27,500 a year
- Weekend availability
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Team Leader
Astemo UK, Ltd. —Bolton
- £36,145 a year
- Rotating shift
- Continuous improvement
- In-person
- Training & development
- Free parking
- Referral programme
Quick apply
1d
Family Support Team Leader
The Joshua Tree Charity - Supporting families affected by childhood cancers —Manchester
- From £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Recruiting
Quick apply

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Helpdesk Team Leader

Sodexo -
Salford

Quick apply

Job details

Full-time | Fixed term contract
Up to £34,000 a year
11 days ago

Qualifications

Microsoft Word
Operations management
Process improvement
Change management
Analysis skills
Recruiting
Employee performance appraisals
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Job Introduction

Helpdesk Team Leader - 6 months FTC

Location: 310 Broadway, Salford, M50 2UE

Salary: Up to 34k depending on experience

Working hours: 40 hours per week

We are seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre. The successful candidate will ensure full compliance with policies and procedures, deliver contractual and quality KPIs, and provide effective leadership, coaching, and development to a team of administrators and schedulers.

SC Clearance Requirement: Candidates must be eligible for Security Check (SC) Clearance. As part of the eligibility criteria, applicants should have resided in the UK continuously for at least the last 5 years. Employment will be subject to successful security vetting.

Key Responsibilities:

Deputise for the Operations Manager when required.
Act as the first point of escalation for all helpdesk‑related queries.
Support operators and schedulers with workload management.
Monitor and manage workloads to ensure tasks are completed within required timescales.
Deliver and support regular training, coaching, and development activities.
Conduct monthly 1:1s and quarterly PDRs, documenting all actions and development needs.
Maintain accurate processes and identify opportunities for improvement.
Support the rollout of new procedures and operational changes.
Assist with recruitment within the Command Centre.
Build strong customer relationships and ensure high levels of satisfaction.
Promote a safe working environment and uphold Sodexo’s values, policies, and ethical standards.

Requirements:

Minimum 3 years’ experience in a Contact Centre or Service Centre environment.
Proven experience in team leadership and people management.
Ability to lead effectively in a fast‑paced, changing environment.
Strong customer focus and excellent communication skills.
Demonstrated ability to coach, develop, and motivate teams.
Advanced proficiency in Microsoft Excel and Word.
Strong analytical, organisational, and decision‑making skills.
High attention to detail and commitment to service excellence.
Ability to build strong relationships and influence stakeholders.
Experience improving business processes and working to safety standards.
Self‑motivated, professional, and results‑driven.

Sodexo’s Business Support segment sits at the heart of our organisation, providing the essential services that keep our operations running smoothly and efficiently. As a central function, Business Support brings together a diverse range of specialist teams - including our technology and digital services - to deliver the systems, processes and expertise that enable Sodexo to thrive.

From driving innovation to ensuring seamless administrative, commercial and operational support, the Business Support segment plays a critical role in strengthening performance across all parts of the business. Joining this segment means becoming part of a collaborative, solutions‑focused environment where your work directly contributes to the success of our people, our clients and the communities we serve.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Quick apply

Refine Your Search

| team leader jobs in manchester, eng

Helpdesk Team Leader

Service Desk Team Leader

Telesales Team Leader

Team Leader

Helpdesk Team Leader

Schedule & Planner Team Leader

Team Leader - Expert Chase

Cleaning Team Leader

Warehouse Team Leader

Team Leader

Customer Service Team Leader

Team Leader - Supported Learning

Service Team Leader

Warehouse Supervisor/Team Leader

Operations Team Leader

Team Leader - Days

Airside - Team Leader

Airside - Team Leader

Warehouse Team Leader

Family Support Team Leader

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