Customer commercial manager Work, Jobs in Manchester, Eng (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
2d
Retail Customer Advisor
Open Asset Group —Manchester
- £14 - £16 an hour
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Gym membership
Quick apply
20h
Account Manager
Citrus-Lime Limited —Manchester
- £35,000 - £40,000 a year
- Full-time
- CRM software
- In-person
Quick apply
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
13d
Senior Product Manager - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
- Work from home
- Flexible schedule
Quick apply
Commercial Implementation Manager
Bupa —Salford
- From £45,700 a year
- Full-time
- Hybrid work
- Project management
- Financial services
- Employee discount
- Gym membership
Quick apply
17h
Customer Commercial Manager
Fourth —Macclesfield
- Hybrid work
- Salesforce
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
6d
Recruitment Account Manager
Sanderson —Manchester
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
Quick apply
Fashion Buying & Merchandising Manager
ModaCaro Fashion Group Ltd. —Manchester
- £84,000 a year
- Merchandising
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
Supplier Relationship Manager
Bupa —Salford
- From £56,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Organisational skills
- Employee discount
- Gym membership
Quick apply
5d
Commercial Manager
Rolls-Royce SMR —Manchester
- £50,600 - £66,465 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Contracts
7d
Commercial HVAC Area Sales Manager
Ariston Group UK —Manchester
- From £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
6d
Trainee Estate Agent
Bloom Manchester —Manchester
- £25,500 - £37,000 a year
- Full-time
- No experience needed
- Bachelor's degree
- No degree
- Free parking
Quick apply
Client Operations Manager
SweetPeak Customer Solutions Ltd —Manchester
- £60,000 - £78,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
- Health & wellbeing programme
Quick apply
6d
Senior Client Success Manager
DCBL —Runcorn
- £45,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
7d
Regional Account Management Lead, Manchester - Uber Eats
Uber —Manchester
- Full-time
- Analysis skills
- Team management
- In-person
Virtual Key Account Manager
IQVIA —Manchester
- Full-time
- Remote
- Work from home
- Employee discount
Property Manager
Northern Group Management Ltd —Manchester
- Up to £31,000 a year
- Full-time
- Contracts
- In-person
- Free parking
- Employee discount
Quick apply
6d
Lender Relationship Manager
Zuto —Manchester
- £50,000 a year
- Hybrid work
- Analytics
Quick apply
2d
Trainee Sales Representative
Orbit London —Manchester
- £14 - £16 an hour
- Full-time
- CRM software
- In-person
- Free parking
- Life insurance
Quick apply
13h

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customer commercial manager jobs near manchester, eng

Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
2 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

customer commercial manager jobs in manchester, eng

Customer Experience Director

Retail Customer Advisor

Account Manager

Customer Service Manager

Senior Product Manager - SaaS

Commercial Implementation Manager

Customer Commercial Manager

Recruitment Account Manager

Fashion Buying & Merchandising Manager

Supplier Relationship Manager

Commercial Manager

Commercial HVAC Area Sales Manager

Trainee Estate Agent

Client Operations Manager

Senior Client Success Manager

Regional Account Management Lead, Manchester - Uber Eats

Virtual Key Account Manager

Property Manager

Lender Relationship Manager

Trainee Sales Representative

I want to receive the latest job alerts for customer commercial manager in manchester, eng

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