Director of customer service Work, Jobs in Manchester, Eng (with Salaries)

Regional Operations Director - Places Leisure
Places for People —Manchester
- £80,000 - £90,000 a year
- Travel
- Contracts
- Leadership
- Annual leave
- Employee discount
Head of Wellness Operations
ByHealthy Wellness Ltd —Manchester
- £58,000 - £91,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
8d
Head of Holiday Operations
Pack N Fly Holidays Ltd —Manchester
- £58,000 - £78,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
9d
Head of Facilities Management and Property Services
University of Salford —Salford
- Full-time
- Contracts
- Leadership
- Employee assistance programme
14d
Head of Customer
Network Plus —Salford
- £60,000 - £70,000 a year
- Contracts
Quick apply
3d
Head of Merchant Support
Total Processing Ltd —Manchester
- Hybrid work
- Salesforce
- IT
- Financial services
- Annual leave
Quick apply
Head of Client and Learner Services
Fitch Learning —Manchester
- Hybrid work
- Microsoft Excel
- Project management
- Continuous improvement
Head of Brand
The Fragrance Shop —Manchester
- Leadership
- Free parking
- Work from home
4d
Head of Delivery
Bauer Media Group —Manchester
- Hybrid work
- Agile
- Communication skills
Head of Compliance
MCR Property Group Ltd —Manchester
- £70,000 - £80,000 a year
- Continuous improvement
- Travel
Quick apply
10d
Head of Asset Investment Delivery
First Choice Homes Oldham —Oldham
- £77,250 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
8d
Head of Ecommerce - THG Nutrition | Myprotein
THG —Manchester
- Sales
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
Head of Mobile Engineering
Valtech Group —Manchester
- Public speaking
- Presentation skills
- APIs
Associate Director of Retail - South
GOOUTDOORS —Bury
- Full-time
- Microsoft Office
- Mentoring
- Leadership
Quick apply
1d
Assistant Director (ICT and Digital Transformation)
Calderdale Council —Halifax
- £103,464 a year
- Full-time
- IT
- Leadership
1d
Head of Architecture
Manchester Airport —Manchester
- AWS
- Continuous improvement
- Leadership
- Employee discount
8d
Head of Product & Digital
Specscart. —Bury
- Full-time
- Software development
- AI
Quick apply
10d
Financial Sponsors - Associate Director
Shawbrook —Manchester
- Full-time
- Microsoft Excel
- Management
- Customer service
- Employee assistance programme
- Employee discount
8d
Head of Shift Operations - Fulfilment / 3PL
THG Ingenuity —Warrington
- Management
Quick apply

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director of customer service jobs near manchester, eng

Regional Operations Director - Places Leisure

Places for People -
Manchester

Apply Now

Job details

Permanent
£80,000 - £90,000 a year

Benefits

Annual leave
Company pension
Employee discount
Flexible schedule

Qualifications

Customer relationship management
Contracts
Leadership

Full job description

Location:

Manchester (M2)
Salary:

£80k - £90k DOE + Car Allowance + Bonus
Employment Type:

Permanent
Hours per Week:

40
Grade:

2
Closing Date:

24 July 2026

Reporting Group:

Leisure - Central Support Office

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

We are recruiting a Regional Operations Directors as part of a significant transformation within Places Leisure, introducing a critical leadership layer between our National Operations Director and our Area Manager population. These are high-impact, senior leadership roles responsible for leading large, complex, multi-site operations across our North & Central regions. These roles will be home-based with extensive travel across sites in each region.

You will be accountable for delivering strong commercial and operational performance across a significant portfolio of leisure contracts, with responsibility for driving measurable growth in revenue, membership and customer engagement across a multi‑million-pound operation.

You set and deliver the operating strategy for leisure contracts, driving performance against agreed KPIs, profit targets and long‑term business plans. You will lead large-scale cultural and operational change, creating a more consistent and high-performing operating model across geographically dispersed teams.

You lead commercial growth by using data and insight to increase footfall, membership and revenue across multiple sites, while ensuring strong operational standards, brand consistency and compliance. You own the customer and client experience, building senior relationships, managing risk and supporting contract renewals.

You develop and lead Area Managers, create a high‑performance culture, manage financial performance, champion digital and transformation initiatives, and drive continuous improvement across operations in partnership with wider support teams.

More about you

Essential Criteria

Experience in a similar role operating at Regional / Director level within a large-scale, multi-site, customer-facing business (for example leisure, hospitality, retail or healthcare), with complexity comparable to Places Leisure

Proven accountability for commercial performance, including revenue growth, profit delivery, cost control and KPI achievement, with ownership of a significant P&L (ideally within a large, multi-site environment)

Strong leadership capability, with experience developing senior managers, driving high performance and leading through change across geographically dispersed teams

Demonstrable ability to use data, insight and digital tools to inform decisions, drive performance and present clearly to senior stakeholders

Strong track record of managing client relationships, compliance and operational risk while delivering consistent customer experience and brand standards
Currently Reside in the the North of England

You have extensive experience leading large teams in fast‑paced frontline environments such as leisure, hospitality or retail, with responsibility at a similar operational scale. You bring strong commercial and financial capability, including accountability for large budgets and profit and loss performance, and you use data and digital tools to make informed decisions and present clear insights to senior leaders.

You are likely to be currently operating at a Regional or Director-level role, and will bring experience of leading large, geographically dispersed teams through transformation and change.

You communicate confidently and credibly at all levels, lead through change with resilience, and adapt your leadership style to motivate and inspire teams across a geographically dispersed operation while building strong internal and external partnerships.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Pension with matched contributions up to 7%

Excellent holiday package – 33 days annual leave with the option to buy or sell leave

Car allowance

Cashback plan for healthcare costs – up to £500 saving per year

A bonus scheme for all colleagues at 15%

Training and development

Extra perks including huge discounts and offers from shops, cinemas and much

more.

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team [email protected]

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected].

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

Apply Now

Refine Your Search

director of customer service jobs in manchester, eng

Regional Operations Director - Places Leisure

Head of Wellness Operations

Head of Holiday Operations

Head of Facilities Management and Property Services

Head of Customer

Head of Merchant Support

Head of Client and Learner Services

Head of Brand

Head of Delivery

Head of Compliance

Head of Asset Investment Delivery

Head of Ecommerce - THG Nutrition | Myprotein

Head of Change

Head of Mobile Engineering

Associate Director of Retail - South

Assistant Director (ICT and Digital Transformation)

Head of Architecture

Head of Product & Digital

Financial Sponsors - Associate Director

Head of Shift Operations - Fulfilment / 3PL

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