Helpdesk administrator Work, Jobs in Manchester, Eng (with Salaries)

Asset Administrator
Change Housing —Salford
- £28,275 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
2d
Helpdesk Administrator
Mitie —Buxton
- £23,874.96 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Helpdesk Team Leader
Sodexo —Salford
- Up to £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
9d
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Planning & Scheduling Administrator
ISS Facility Services —Manchester
- Communication skills
- Time management
Quick apply
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Office Manager
One Stop Hire Ltd —Chorley
- Supervising experience
- Organisational skills
- Communication skills
Quick apply
3h
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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Asset Administrator
Change Housing —Salford
Experience of managing customers/clients and contractors within a complex environment. As an Asset Administrator you are likely to be the first point of contact…
£28,275 a year
Quick apply
2d
Helpdesk Administrator
Mitie —Buxton
To log service requests and communicate these requirements to Mitie staff, liaising with customers, ensuring deadlines are met, and carrying out general…
£23,874.96 a year

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Asset Administrator

Change Housing
Salford

Quick apply

Job details

Permanent | Full-time
£28,275 a year
2 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Additional leave
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Company events
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Maintenance
Microsoft Office
Numeracy
Compliance management
Time management
Help desk

Full job description

Change Housing has a fantastic opportunity for an Asset Administrator to join our friendly team.

Our offices are near Media City in Salford, but you will also have the option to work half of your week from home.

Change Housing, together with subsidiaries Hilldale Housing Association and Quays Housing, provide Specialist Supported Housing and homelessness bridging accommodation and services to some of the most vulnerable people in our society who need additional support to live better, more independent lives.

We bring expertise and capability together which enables the small-scale registered housing provider to create operational excellence, growth and diversification. We are part of the wider FourSynergy Group - a leading UK provider offering an end-to-end service that spans the four core pillars of social care: care, housing, development and investment.

As an Asset Administrator you are likely to be the first point of contact for tenants and care provider partners with any property related queries raised during the life of a tenancy and will be responsible for compliance, taking inbound calls/emails from clients/tenants reporting property repairs or other issues at the property as well as liaising by phone and email with contractors to deliver results.

The job entails a variety of duties including talking requests from care providers or service managers at properties for issues with quick fixes, reporting, monitoring and chasing up the wide variety of property issues that are raised each day.

This role combines housing/facilities management /property maintenance with a repairs background coupled with excellent levels of customer service experience.

You will need to address any complaints and concerns with empathy and professionalism and be clear in your communication on what actions we will be taking to resolve any issues that arise and provide appropriate follow up to ensure tenants are aware of works taking place.

You will develop good working practices by providing information, which can be used to improve and influence our company systems, workflow and Key Performance Indicator metrics.

You will resolve administrative problems by preparation of reports, analysing data, and identifying solutions / keeping good quality records.

Key Responsibilities will include

Taking repair and maintenance requests (emails or telephone)
Checking availability of resources (Internal engineers or contractors), and scheduling for the necessary work to be undertaken
Organising competitive quotes and ensuring value for money where necessary
Scheduling engineers works on a weekly basis
Scheduling all compliance works (gas servicing, EICR, FRAs, legionella, lift services and asbestos reports)
Uploading O&M manuals and documentations onto our systems
Liaise with a variety of 3rd party contractors, and nurture business relationships.
Ensuring 100% compliance
Following up any out of hours call out job.
Schedule noncompliance PPMs. (Emergency lighting, PAT testing, water temp tests and window checks)
Authorise and process invoices for all completed works
Being part of an out of hours service on a rota basis with the team.

Our ideal candidate will have:

Experience of working of a maintenance/helpdesk preferably in a construction environment
Customer Service experience with a good telephone manner
Experience of managing customers/clients and contractors within a complex environment
Good time management skills
An understanding of compliance management
Be good at building working relationships
Have good numeracy, literacy and IT skillsBe a good problem solver
Be able to demonstrate empathy with tenants with complex care & support needs

If this sounds like you we would like to hear from you, please submit your CV and a covering letter outlining your suitability for this role.

We reserve the right to close this vacancy early if we have received a sufficient number of applications.

Job Types: Full-time, Permanent

Pay: £28,275.00 per year

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Store discount
Work from home

Experience:

maintenance helpdesk: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Salford M50 2ZY

Quick apply

Refine Your Search

helpdesk administrator jobs in manchester, eng

Asset Administrator

Helpdesk Administrator

Helpdesk Team Leader

Technical Administrator

Customer Service Administrator – Reactive, Planned & Compliance

Planning & Scheduling Administrator

Technical Administrator

Office Manager

Mobile Technical Operative - Mechanical

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