Junior technical support Work, Jobs in Manchester, Eng (with Salaries)

Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
6d
Manchester - Junior Developer - Elevate Programme
Vantage Point —Manchester
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
Junior QA Analyst
Pimberly —Manchester
- Up to £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Agile
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
2nd Line Support Engineer
razorblue Careers —Salford
- £29,500 a year
- Hybrid work
- Azure
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
Legal Tech Analyst (Entry Level)
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
Junior Embedded Software Engineer
OnTarget Communications —Buxton
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- C++
- Software development
Quick apply
10d
IT Support Technician
Bright Futures Care —Warrington
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- No degree
1d
Junior Project Manager / Website Developer
Beebot AI —Sale
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Project management
- HTML
Quick apply
4h
Junior Data Scientist - AI Practice Team
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Azure
- SQL
- AWS
Junior Production Operator
Wull Technologies —Manchester
- £25,000 a year
- Full-time
- In-person
- Leadership
- Mechanical knowledge
- Sick pay
Quick apply
4d
Scientist
Intertek —Manchester
- Doctoral degree
- Laboratory experience
- Master's degree
Quick apply
Junior Project Manager
Mark43 —Manchester
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Junior Hardware Engineer
Unipart —Stockport
- £34,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Growth Operations (Marketing / Ops Generalist)
Ping Technology Labs LTD —Manchester
- £28,000 - £38,000 a year
- Full-time
- SQL
- Analysis skills
- APIs
- Employee discount
- Sick pay
Quick apply
6d
CAD Technician
Metis Consultants —Manchester
- AutoCAD
- Civil engineering
- CAD
Project Planner
Rolls-Royce SMR —Manchester
- £50,600 - £66,465 a year
- Full-time
- Hybrid work
VIE Junior Mechanical & Electrical Project Engineer
Colas —Warrington
- AutoCAD
- CAD
- Engineering
12h
VIE Junior Mechanical & Electrical Project Engineer
COLAS ROADS UK —Warrington
- AutoCAD
- CAD
- Engineering
1d
Junior Credit Risk Analyst
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Junior Intergration Engineer
mydentist —Radcliffe
- Full-time
- Hybrid work
- Azure
- Java
- SQL
- Free parking
- Employee assistance programme
Quick apply
6d

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junior technical support jobs near manchester, eng

Support Engineer

Ping Technology Labs LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
6 days ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

junior technical support jobs in manchester, eng

Support Engineer

Manchester - Junior Developer - Elevate Programme

Junior QA Analyst

2nd Line Support Engineer

Legal Tech Analyst (Entry Level)

Junior Embedded Software Engineer

IT Support Technician

Junior Project Manager / Website Developer

Junior Data Scientist - AI Practice Team

Junior Production Operator

Scientist

Junior Project Manager

Junior Hardware Engineer

Growth Operations (Marketing / Ops Generalist)

CAD Technician

Project Planner

VIE Junior Mechanical & Electrical Project Engineer

VIE Junior Mechanical & Electrical Project Engineer

Junior Credit Risk Analyst

Junior Intergration Engineer

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