Cloud consultant Work, Jobs in Manchester, Gtm (with Salaries)

Amazon Connect CX Support Consultant
Gamma —Manchester
- Full-time
- Annual leave
- Employee discount
Quick apply
10h
Technical Customer Support Engineer - EMEA
ClickHouse —Manchester
- Remote
- Mentoring
- Communication skills
8d
Workday Functional Consultant - AMS and Optimisation
Capgemini —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
12d
Cloud Advisory Consultant
DJH —Altrincham
- Hybrid work
- AI
- Communication skills
Quick apply
Cloud Advisory Consultant
McBrides Accountants LLP —Altrincham
- Hybrid work
- AI
- Communication skills
Junior Data Scientist - AI Practice Team
American Bureau of Shipping (ABS) —Warrington
- Full-time
- SQL
- Bachelor's degree
- AI
Workday Functional Consultant - AMS and Optimisation
Capgemini Sogeti —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
12d
Delivery Manager, UK based
Medius —Manchester
- Full-time
- Hybrid work
- Team management
- Communication skills
- Annual leave
Document Controller
MCR Property Group Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Annual leave
Quick apply
Google Workplace Consultant
Beyond —Manchester
- Full-time
- Hybrid work
- Google Suite
- Presentation skills
- Scripting
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Consultant, Logistics, SAP Public Cloud, Technology and Transformation
Deloitte —Manchester
- Hybrid work
Functional Consultant/ Project Manager
Medius —Manchester
- English
- Communication skills
- Annual leave
4h
Technical Advisory Consultant - National Security
Oakland —Manchester
- £28,000 a year
- Analysis skills
- No degree
- Communication skills
- Annual leave
- Referral programme
14d
Application Support Engineer (AWS) - Manchester
FDM Group —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
14d
Workday Technical Consultant - Integrations and Extend
Capgemini —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
12d
Implementation Consultant
ADP —Manchester
- SQL
- Mentoring
- Agile
6d
Presales Solutions Consultant
Godel Technologies —Manchester
- From £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Travel
- Work from home
- Gym membership
Quick apply
4d
Security Consultant
BCN Group —Manchester
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Consultant, Order to Cash, SAP Public Cloud, Technology and Transformation
Deloitte —Manchester
- Hybrid work

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cloud consultant jobs near manchester, gtm

Amazon Connect CX Support Consultant

Gamma -
Manchester

Quick apply

Job details

Full-time
10 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Customer support
Application support

Full job description

Manchester/Hybrid
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
This is Level 2 support role within Customer Experience (CX) Support Operations, responsible for providing confident, customer-focused technical and operational support across Amazon Connect and wider CX tooling, services and support processes.
The role acts as an escalation point for incidents and requests, owning assigned tickets end-to-end, carrying out structured investigation and resolution activity, and coordinating technical or hierarchical escalations where required. The role supports service stability, SLA performance, clear customer communication, knowledge management and continual service improvement across the CX support function.
What will you be doing day-to-day?

Here are a few examples of what you could be involved with:

Provide Tier 2 application, solution and operational support for major Amazon Connect clients.
Own incidents and service requests end-to-end, keeping tickets recorded, prioritised, updated and on track.
Investigate and troubleshoot issues, resolving where possible or escalating clearly and promptly.
Provide clear, timely customer updates on progress, ownership, actions and next steps.
Work with internal teams, vendors and third parties to resolve complex issues and improve outcomes.
Create and maintain knowledge documentation, customer guidance and team reporting.
Join the on-call rota and complete planned out-of-hours changes when required.
Live Gamma values by taking ownership, collaborating openly, supporting colleagues and doing what’s right for customers and the business.

What you’ll bring
You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:

Either Tier 2 support experience in application, service desk, technical support or solid user experience with Amazon Connect with an enthusiasm to move into support.
The ability to troubleshoot across applications, users, access, configuration, integrations, data, logs and processes.
Clear, calm customer and stakeholder communication.
Awareness of CX, contact centre, automation, SaaS or cloud support environments.
A team player who can collaborate with support teams, managers, vendors, third parties and project teams.
Proactive queue management, prioritisation and follow-through.
Quick to learn new products, platforms and processes.
Able to spot repeat issues, knowledge gaps, service risks and process improvements.

What do we offer you?

25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day

A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
#LI-SA
#LI-Hybrid

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Refine Your Search

cloud consultant jobs in manchester, gtm

Amazon Connect CX Support Consultant

Technical Customer Support Engineer - EMEA

Workday Functional Consultant - AMS and Optimisation

Cloud Advisory Consultant

Cloud Advisory Consultant

Junior Data Scientist - AI Practice Team

Workday Functional Consultant - AMS and Optimisation

Delivery Manager, UK based

Document Controller

Google Workplace Consultant

3rd Line Support Engineer

Consultant, Logistics, SAP Public Cloud, Technology and Transformation

Functional Consultant/ Project Manager

Technical Advisory Consultant - National Security

Application Support Engineer (AWS) - Manchester

Workday Technical Consultant - Integrations and Extend

Implementation Consultant

Presales Solutions Consultant

Security Consultant

Senior Consultant, Order to Cash, SAP Public Cloud, Technology and Transformation

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