Front desk manager Work, Jobs in Manchester, Gtm (with Salaries)

Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
Service Receptionist/Office Manager
Torque Motor Group Ltd —Huddersfield
- £25,420 - £30,500 a year
- Full-time
- CRM software
- Supervising experience
- Front desk
- Free parking
Quick apply
3d
Front Office Manager
Malmaison —Manchester
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
9d
Guest Service Manager (Nights)
Kew Green Hotels —Manchester
- Weekend availability
- Hotel
- Leadership
- Communication skills
- Employee discount
Quick apply
2d
Guest Service Manager
Hampton by Hilton Manchester Northern Quarter —Manchester
- Part-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Night Auditor/Duty Manager
Holiday Inn Express Wigan —Wigan
- From £13.21 an hour
- Full-time
- Bar
- Hotel
- Supervising experience
- Employee discount
Quick apply
12d
Guest Service Manager
Holiday Inn Leeds-Brighouse —Brighouse
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
12d
Guest Service Manager
Holiday Inn Runcorn —Runcorn
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Free parking
- Employee discount
Quick apply

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Administrative Assistant/Receptionist
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Service Receptionist/Office Manager
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A background with a main dealer, and experience dealing with customers, would be a real advantage. Liaising with customers, offering a warm and professional…
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Guest Service Manager

Holiday Inn Express Manchester City Centre -
Manchester

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Transport links
Referral programme

Qualifications

Front of house supervision
Guest relations
Hotel and accommodations experience
Mentoring junior staff
Internal department liaison
English
Complaint handling
Housekeeping coordination
Hotel guest services experience
Staff training
Conflict management
Mentoring
Organisational skills
Front desk
Professional development mentoring
Training & development
ADR
Communication skills
Hotel front office operations

Full job description

Job Ref: HEA3191

Branch: Holiday Inn Express Manchester City Centre

Location: Express by Holiday Inn - City Centre Manchester, Manchester

Salary/Benefits: Competitive pay, retention bonus and other benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days from 7.

Hours per week: 40

Posted date: 20/07/2026

Closing date: 31/08/2026

When guests enter one of our hotels, they walk into a genuinely memorable experience. As Guest Service Manager you’ll deliver this through managing all aspects of the front office ensuring high standards are maintained. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

This position is part of the Front office team and is directly accountable to the Hotel Operations Manager. You are responsible for supporting the day-to-day operations.

Your day-to-day

Liaising between the Housekeeping and Maintenance departments and managing day-to-day staffing requirements, planning/assigning work.
Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance
Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
Promote teamwork and quality service through daily communication and coordination with other department heads
May assist with projects and assist various departments during high-volume periods
Review daily reports identifying opportunities within the hotel
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
Ensure your Reception team delivers great service, professional attention and personal recognition
Ensure guests are greeted upon arrival and make time to engage with guests.
Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate action to correct any deficiencies
Perform duties as necessary, including supporting departments to ensure guest satisfaction
Comply with special needs and requests of the guests, VIPs and repeat visitors
Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (for example: container recycling and cleaning agents)
Developing and maintaining procedures for the hotel
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Train team members on front office procedures and serve as a central communications point during emergencies/crises
Perform other duties as assigned and serve as Manager on Duty

What we need from you

Previous experience in IHG branded hotels in reception or reception management/supervisory positions
Outstanding communication and interpersonal abilities
Excellent organizational skills
Must speak fluent English

Why you should apply

Exclusive access to the employee recognition reward scheme - Heeton Rewards
Service-based annual leave (increasing up to a maximum of 5 extra days)
Employee Friends/Family discounted rates at Heeton-operated hotels and IHG employee travel Programme
Life Assurance, Income Protection and Employee Assistance Programme
Referral scheme
Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
Heeton is an expanding company which offers excellent career, training and development opportunities
Fantastic career potential with one of the UK's fast-growing hotel operators
Retention bonus on completion of 6 and 12-month service

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are near, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

The Holiday Inn Express® Manchester CC - Oxford Road hotel is a short walk from Manchester city centre. Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London. While you’re here, catch Premier League action at Old Trafford or the Etihad Stadium, and shop for bargains at the Manchester Arndale and the Trafford Centre.

147 Rooms
Air-conditioned bedrooms
Connecting suites for families
A spacious lobby for informal meetings
Comfortable bedrooms have flat-screen TVs and blackout curtains to help you sleep.

Quick apply

Refine Your Search

front desk manager jobs in manchester, gtm

Guest Service Manager

Service Receptionist/Office Manager

Front Office Manager

Guest Service Manager (Nights)

Guest Service Manager

Night Auditor/Duty Manager

Guest Service Manager

Guest Service Manager

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