It operations & service delivery lead Work, Jobs in Manchester, Gtm (with Salaries)

IT Service Delivery Manager
Bensons for Beds —Accrington
- Monday to Friday
- Analysis skills
- Continuous improvement
- Travel
TravelSafe Operations Lead
TfGM —Manchester
- £50,532 - £56,195 a year
- Weekend availability
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
5d
Head of Customer Service
Stellify —Manchester
- £95,000 a year
- Full-time
- Team management
- Training & development
Quick apply
10d
Group IT Manager
Individual Restaurants —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bar
- Restaurant
Quick apply
Night Operations Supervisor
Unite Students —Manchester
- £35,270 a year
- Night shift
- Hospitality
- Supervising experience
- Team management
- Annual leave
- Employee assistance programme
Agile Delivery Manager
Alfred H Knight Group —Liverpool
- Full-time
- DevOps
- Continuous improvement
- Employee assistance programme
Quick apply
IT Systems and Security Operator
Allwyn UK —Warrington
- 12 hour shift
- Hybrid work
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lead Service Analyst - Hardware
The Co-operative Group Limited —Manchester
- £42,000 - £49,000 a year
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
10d
People Development Lead
HM Courts and Tribunals Service —Salford
- £35,335 - £37,847 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- In-person
- Annual leave
4d
IAM Service Lead
Capgemini —Manchester
- Hybrid work
- Continuous improvement
- Leadership
Service Catalogue Lead (On-Site)
Capgemini —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
IAM Service Lead
Capgemini Sogeti —Manchester
- Hybrid work
- Continuous improvement
- Leadership
Head of Operations
Last Mile Group —Warrington
- Hybrid work
- Management
- Continuous improvement
- Construction experience
- Annual leave
- Employee assistance programme
Service Catalogue Lead (On-Site)
Capgemini Sogeti —Manchester
- Hybrid work
- Analysis skills
- Continuous improvement
- In-person
Senior Operations Manager
Knowsley Council —Huyton
- £53,460 - £54,495 a year
- Full-time
- Continuous improvement
- Flexible schedule
IT Buyer
Gamma —Manchester
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
People Development Lead
HM Courts & Tribunal Service —Salford
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- In-person
- Annual leave
- Employee discount
4d
Lead Incident Management
SITA Switzerland Sarl —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
- Work from home
- Employee assistance programme
3d
IT Buyer
Pragma —Manchester
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Site Operations Manager
Bensons for Beds —Accrington
- Customer service
- Continuous improvement
- Training & development

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it operations & service delivery lead jobs near manchester, gtm

IT Service Delivery Manager

Bensons for Beds -
Accrington

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

ITIL Certification
Dashboard visualisation
Report generation
Stakeholder collaboration
Stakeholder liaison
IT service management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Management reporting
Root cause analysis
Communication skills

Full job description

We are seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation.

Main Responsibilities for IT Service Delivery Manager Roles

Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements
Build strong relationships with internal stakeholders, users, suppliers, and technology service providers
Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required
Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution
Coordinate major incident management activities and provide clear communication to stakeholders throughout the process
Own service reporting, including key performance indicators, service level performance, risks, issues, and improvement actions
Work with technical teams to identify root causes and deliver effective problem management and preventative measures
Support change management and ensure that service impacts, risks, and readiness activities are properly assessed
Manage third-party suppliers and support contract, performance, and service review meetings
Develop and maintain service documentation, operating procedures, service catalogues, and support processes
Lead continual service improvement initiatives to enhance user experience, operational efficiency, and service resilience
Ensure IT services are delivered in accordance with relevant security, governance, compliance, and business continuity requirements

IT Service Delivery Manager Skills and Experience Required

Proven experience in IT service delivery, IT service management, or a similar technology operations role
Strong understanding of ITIL principles and service management processes
Experience managing incidents, problems, changes, service levels, and continual improvement activities
Excellent stakeholder management and communication skills, with the ability to work effectively with technical and non-technical audiences
Experience managing suppliers, service providers, and technology partners
Strong analytical and problem-solving skills, with the ability to use service data to drive improvements
Organised and confident managing multiple priorities in a fast-paced environment
Experience producing service reports, performance dashboards, and management information
Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption
ITIL certification or equivalent service management experience is desirable
Experience with IT service management tools and platforms is desirable

Key Benefits of Working in Our IT Service Management Team

Competitive salary and benefits package
Supportive and inclusive working environment
Opportunities for professional development, training, and career progression
Access to relevant technology, service management, and leadership development programmes
Life Assurance and pension contributions
Flexible and collaborative working arrangements, where applicable
And other company benefits

Working Hours and Location

Full-time position
Working hours are generally Monday to Friday - 3 days per week on site
Occasional out-of-hours support may be required for major incidents, planned changes, or service escalations
Hybrid or office-based working arrangements may be available, depending on business requirements
Some travel to company sites or supplier locations is required

Apply Now for Your Next IT Service Delivery Manager Job

If you are an experienced IT service professional who is passionate about delivering reliable technology services and improving the user experience, apply today. We welcome applications from all backgrounds and experience levels and look forward to hearing how you can help us deliver excellent IT services across the organisation.

Apply Now

Refine Your Search

it operations & service delivery lead jobs in manchester, gtm

IT Service Delivery Manager

TravelSafe Operations Lead

Head of Customer Service

Group IT Manager

Night Operations Supervisor

Agile Delivery Manager

IT Systems and Security Operator

Lead Service Analyst - Hardware

People Development Lead

IAM Service Lead

Service Catalogue Lead (On-Site)

IAM Service Lead

Head of Operations

Service Catalogue Lead (On-Site)

Senior Operations Manager

IT Buyer

People Development Lead

Lead Incident Management

IT Buyer

Site Operations Manager

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Main Responsibilities for IT Service Delivery Manager Roles

IT Service Delivery Manager Skills and Experience Required

Key Benefits of Working in Our IT Service Management Team

Working Hours and Location

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