Operations representative Work, Jobs in Manchester, Gtm (with Salaries)

Customer Support Representative – Gaming PC Company
NH TRADING (NW) LIMITED —Manchester
- £13.00 - £13.50 an hour
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
8d
Sales Development Representative
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Baggage Hall Agent - Manchester airport - PART TIME - UK
Swissport International AG —Manchester
- £13.18 an hour
- Part-time
- Warehouse experience
- Communication skills
- Free parking
- Employee assistance programme
11d
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
10d
Site Manager - United Utilities Better Rivers (AMP8)
The Casey Group Ltd —Manchester
- £50,000 - £60,000 a year
- Full-time
- Civil engineering
- Management
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Sales and Marketing Representative
The agency promotions —Manchester
- £450.00 - £462.49 a week
- Full-time
- Customer service
- Driving
- Travel
- Referral programme
Quick apply
8d
Fleet Operations Account Coordinator - Hybrid Working
TrustFord —Manchester
- Full-time
- Hybrid work
- Hotel
- Annual leave
- Employee discount
Inside Sales Representative
Sterling Computers Corporation —Manchester
- Full-time
- Microsoft Word
- Salesforce
- Organisational skills
Quick apply
Team Leader
Envision Signs —Manchester
- £14 - £16 an hour
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Paid training
Quick apply
3d
Personal Injury Handler (12 Month FTC)
1st Central —Manchester
- £33,000 - £37,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Contract Manager
Equans —Manchester
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Security Officer
The Christie NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Mentoring
- Organisational skills
8d
Regional Operations Manager (Manchester)
Siemens Healthineers —Manchester
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
4d
Delivery Manager, UK based
Medius —Manchester
- Full-time
- Hybrid work
- Team management
- Communication skills
- Annual leave
Deputy Manager
Iceland —Manchester
- £31,080 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
Operations Assistant
NUS Charity —Stockport
- £27,247 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Hotel
5d
Ocean Import Coordinator
Crane Worldwide UK Limited —Woodhouse Park
- Customer service
- Computer literacy
- Writing skills
4d
Specialist, Reconciliation Representative I
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement

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operations representative jobs near manchester, gtm

Customer Support Representative – Gaming PC Company

NH TRADING (NW) LIMITED
Manchester

Quick apply

Job details

Full-time
£13.00 - £13.50 an hour
8 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
Computer literacy
Incident queue management
Ticket management
English
Complaint handling
Technical support
E-commerce
Zendesk
Computer hardware
Ticket management systems
Customer interaction
Communication skills

Full job description

Customer Service Representative – Gaming PC & Technology

We’re looking for an experienced Customer Service Representative to join our fast-growing gaming PC business.

This is not an entry-level customer service position.

We are specifically looking for someone who has previous experience handling a high volume of customer emails/tickets using a customer service platform such as Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud or a similar ticketing system.

Our customer service department handles hundreds of customer enquiries per day, so you must be comfortable working efficiently in a fast-paced environment while maintaining excellent accuracy, grammar and customer service standards.

You’ll be a first point of contact for our customers, handling incoming telephone calls and customer service tickets relating to orders placed through our website and online marketplaces including Amazon.

Key Responsibilities

Manage a high-volume customer service inbox, responding to large numbers of customer emails/tickets efficiently and accurately
Use Zendesk or similar customer service/ticketing software to manage, prioritise and resolve customer enquiries
Answer incoming customer calls professionally and confidently
Respond to enquiries regarding orders, deliveries, returns, warranties and general product support
Provide clear and accurate updates to customers
Troubleshoot basic customer and product issues
Escalate technical or complex cases to the appropriate internal department
Liaise with warehouse, technical and management teams to resolve customer issues
Maintain detailed and accurate records within the ticketing system
Manage multiple customer cases simultaneously while ensuring nothing is missed
Maintain a consistently high standard of written communication and customer satisfaction

Essential Experience

Please only apply if you have previous experience working in a customer service role involving high-volume email or ticket handling.

You should have:

Previous experience handling large volumes of customer emails/tickets every day
Experience using Zendesk, Freshdesk, Gorgias, Salesforce Service Cloud or another similar customer support platform
Previous experience in a dedicated customer service, eCommerce, online retail or support environment
Excellent written English, including grammar, spelling and professional tone
Fluent spoken English
A confident and professional telephone manner
The ability to respond quickly without sacrificing accuracy or quality
Strong organisation and the ability to manage multiple open customer cases
Confidence using computers and learning new systems
The ability to remain calm and professional when dealing with complaints or difficult customer situations

Experience within eCommerce, technology, computers or gaming is highly desirable.

Knowledge of gaming PCs and computer hardware would be an additional advantage.

What We're Looking For

We are not looking for someone whose only experience is general retail or occasional customer enquiries.

The successful candidate should already understand what it is like to work within a busy customer service operation where hundreds of emails and support tickets can be received each day.

You should be comfortable working with queues, ticket statuses, internal notes, escalations, response targets and prioritising urgent customer issues.

Why Join Us?

Join a fast-growing UK gaming PC brand
Work within the gaming and technology industry
Friendly and supportive team environment
Opportunity to develop and progress as the business continues to grow
Work with established eCommerce marketplaces and customer service systems

Working Hours

9:00am – 5:30pm (UK Time)

Before Applying

Please ensure your CV clearly demonstrates your previous customer service and high-volume email/ticket handling experience, including any platforms such as Zendesk or similar systems that you have used.

If you’re experienced in managing busy customer service queues, confident on the telephone and able to produce professional written responses quickly and accurately, we’d like to hear from you.

Job Type: Full-time

Pay: £13.00-£13.50 per hour

Application question(s):

Test Question : A customer emails saying: “My PC turns on but there is no picture on the monitor.” What basic checks would you ask them to carry out?
How would you deal with an angry customer who is demanding a refund when the issue needs to be investigated first?
This role involves responding to a high volume of customer messages. How do you make sure your replies remain accurate, professional and friendly when dealing with difficult customers?
Tell us about your previous customer service experience, particularly with online orders, Amazon, eBay or other e-commerce platforms.
What experience do you have with computers or gaming PCs? Please explain what components you are familiar with (e.g. CPU, GPU, RAM, SSD, HDD, Windows, BIOS).

Experience:

Customer service: 3 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Location:

Manchester M30 9FU (required)

Work Location: In person

Quick apply

Refine Your Search

operations representative jobs in manchester, gtm

Customer Support Representative – Gaming PC Company

Sales Development Representative

Baggage Hall Agent - Manchester airport - PART TIME - UK

Complaints Officer

Site Manager - United Utilities Better Rivers (AMP8)

Sales and Marketing Representative

Fleet Operations Account Coordinator - Hybrid Working

Inside Sales Representative

Team Leader

Personal Injury Handler (12 Month FTC)

Engineer II, Digital Services Remote Operations

Contract Manager

Security Officer

Regional Operations Manager (Manchester)

Delivery Manager, UK based

Deputy Manager

Senior HR Operations Specialist - EMEA

Operations Assistant

Ocean Import Coordinator

Specialist, Reconciliation Representative I

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