Senior customer service representative Work, Jobs in Manchester, Gtm (with Salaries)

Customer Service Advisor
McCann Services Ltd —Salford
- £35,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
17h
Connections Events and Communications Officer
ENWL —Salford
- £40,535 - £49,839 a year
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Transport Carrier Manager UK & Ireland
CHEP —Manchester
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Business Analyst
OnwardHomes —Manchester
- £54,400 a year
- Call to connect
- Analysis skills
- Travel
- Annual leave
- Employee discount
6d
Sales Development Representative
SFG20 —Manchester
- £30,000 - £33,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
- Employee assistance programme
- Employee discount
13d
Programme Manager West (Rail Infrastructure)
Northern Trains —Manchester
- £61,064 a year
- Management
- IT
- Communication skills
- Employee assistance programme
- Employee discount
7h
Sales Manager, Mens Footwear Department, Selfridges Trafford
Kurt Geiger —Manchester
- Full-time
- Employee discount
Quick apply
9d
Senior Account Management Representative - JD & Size (Retail Partners) - Converse (Bury, U.K)
Nike —Bury
- Full-time
- Sales
- Merchandising
- Analysis skills
Learning Mentor
Ed for All —Rochdale
- £18,000 - £24,000 a year
- Full-time
- Maths
- Working with children
- Mentoring
- Free parking
Quick apply
13d
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
7d
Senior HR Advisor
Precision Polymer Engineering Limited —Blackburn
- £45,000 - £50,000 a year
- Full-time
- Human resources
- Annual leave
Consultant/Senior Consultant - Procurement
Capgemini —Manchester
- Hybrid work
- Machine learning
- Contracts
Assistant Manager, Kurt Geiger, Trafford
Kurt Geiger —Trafford
- Full-time
- Sales
- Retail management
- Employee discount
Quick apply
Engineering Supervisor
Equans —Manchester
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Commercial HR Manager
CHEP —Manchester
- Full-time
- Hybrid work
- Human resources
- In-person
- Leadership
- Employee assistance programme
Trainee Sales
NDS GROUP LTD —Huddersfield
- £24,580.00 - £39,427.89 a year
- Full-time
- Sales
- Microsoft Office
- Organisational skills
- Work from home
- Employee discount
Quick apply
Business Development Lead (Digital Customer Solutions/Retail)
CHEP —Manchester
- Full-time
- Hybrid work
- Sales
- Business development
Regional Director (New Business)
Mobysoft —Manchester
- Remote
- Sales
- Business development
- Presentation skills
- Annual leave
Quick apply
Senior Project Manager
Glanua —Newton-le-Willows
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
- Annual leave
- Employee assistance programme
Quick apply

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senior customer service representative jobs near manchester, gtm

Customer Service Advisor

McCann Services Ltd -
Salford

Quick apply

Job details

Permanent | Full-time
£35,000 a year
17 hours ago

Benefits

Free parking
Casual dress
On-site parking

Qualifications

Sales
Customer service
Administrative experience
Phone etiquette
Communication skills

Full job description

Are you someone who can talk to anyone?

We’re looking for a confident, personable and polished Customer Service Advisor to join our rapidly growing business near Salford Quays.

This role is all about people.

We want someone with a naturally warm personality, an excellent telephone manner and the ability to quickly put customers at ease. You’ll be comfortable speaking with people from all walks of life, building genuine rapport and adapting your approach to suit each conversation.

You might describe yourself as someone with a “good bit of chat” — friendly, engaging and able to hold a conversation — while still knowing how to remain professional and focused on achieving the right outcome for the customer.

This is not a scripted call-centre position. We want someone who can think for themselves, think on their feet, communicate naturally and make every customer feel valued.

The opportunity

We’re a successful and rapidly expanding company, making this a fantastic time to join our team.

As the business continues to grow, there will be genuine opportunities to develop, take on additional responsibility and progress into more senior positions.

We’re looking for someone who wants to build a career with us rather than simply find their next job.

What you’ll be doing

As a Customer Service Advisor, you’ll be an important representative of our business and a key and in some cases first point of contact for our customers.

Your responsibilities will include:

Speaking with customers over the telephone and by email
Building strong relationships and rapport with customers
Answering questions and handling enquiries confidently
Providing clear, accurate and reassuring updates
Taking ownership of customer queries through to resolution
Managing customer expectations professionally
Updating the CRM accurately and in a timely manner
Liaising with colleagues and other departments
Resolving concerns calmly, fairly and effectively
Ensuring every customer receives a first-class experience
Supporting the wider team with administrative duties when required
The role is office based 5 days a week

The person we’re looking for

Personality and communication skills are extremely important for this position.

We’re looking for someone who is:

Confident, friendly and naturally engaging
Polished and professional in their appearance and communication
Comfortable speaking with people from all backgrounds
Able to build rapport quickly and make conversation naturally
An excellent listener with a strong telephone manner
Positive, upbeat and approachable
Calm and composed when handling difficult conversations
Reliable, committed and willing to take responsibility
Honest and trustworthy, with a high level of integrity
Able to work independently and as part of a close-knit team
Organised and attentive to detail
Confident using computers and willing to learn new systems

Previous experience in either customer service, sales, complaints handling or another people-focused role would be required.

However, we’re equally interested in meeting people with the right personality, professionalism and attitude.

What we offer

In return for your hard work and commitment, you’ll receive:

A very competitive starting salary
A full-time, permanent position
Extensive training and ongoing support
Genuine opportunities for career progression – we want you to build a career with us, not just a job!
A friendly comfortable, welcoming and sociable working environment allowing you to thrive and reach your full potential
Regular team takeaways
External team social activities
As much tea and coffee as you can drink!
The opportunity to join a growing business at an exciting stage of its development

We take our customer relationships seriously and expect our team to go above and beyond wherever reasonably possible.

Our customers should feel like they are dealing with a real person who understands them — not someone simply reading from a script – which is why we don’t have them!

Apply today

An immediate start could be available for the right candidate.

We’d particularly like to hear from you if you’re confident on the telephone, enjoy meeting and speaking with new people, and believe you have the personality to make a lasting positive impression.

Pay: £35,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Experience:

Customer service: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior customer service representative jobs in manchester, gtm

Customer Service Advisor

Connections Events and Communications Officer

Transport Carrier Manager UK & Ireland

Permit Officer

Business Analyst

Sales Development Representative

Programme Manager West (Rail Infrastructure)

Sales Manager, Mens Footwear Department, Selfridges Trafford

Senior Account Management Representative - JD & Size (Retail Partners) - Converse (Bury, U.K)

Learning Mentor

Hybrid MSP/Embedded Technical Support

Senior HR Advisor

Consultant/Senior Consultant - Procurement

Assistant Manager, Kurt Geiger, Trafford

Engineering Supervisor

Commercial HR Manager

Trainee Sales

Business Development Lead (Digital Customer Solutions/Retail)

Regional Director (New Business)

Senior Project Manager

I want to receive the latest job alerts for senior customer service representative in manchester, gtm

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