Call quality monitoring Work, Jobs in Manchester (with Salaries)

Customer Contact Centre Advisor
Vivify Venues —Manchester
- £26,000 a year
- Weekend availability
- CRM software
- Customer service
- Organisational skills
Quick apply
School Finance Support Officer
One Education —Manchester
- £33,000 - £36,500 a year
- Hybrid work
- English
- Travel
- Communication skills
- Free parking
6d
Asset Administrator
Change Housing —Salford
- £28,275 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
4d
Scheduling Coordinator
Last Mile Group —Warrington
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Casual Community Response Worker
Tameside Council —Tameside
- £14.99 an hour
- Call to connect
- English
11d
NHS Patient Services Assistant Manager
Optegra —Manchester
- £30,000 - £36,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Patient care
- Annual leave
- Employee discount
Quick apply
Workplanner Manchester
L&Q —Manchester
- £30,400 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Payments Specialist
ExpenseIn —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
IT Helpdesk Coordinator
The Config Team —Manchester
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
13d
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
Field Care Supervisor - Supported Living
Compassionate Care Group —Manchester
- £32,000 a year
- Full-time
- Supervising experience
- Travel
- Care plans
Quick apply
Programme Manager - 24 month loan/secondment
Ministry of Justice —Warrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
4d
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
9d
Legal Administrator
No.1 Solicitors —Oldham
- £14,000 - £18,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Residential Worker - Linden Bank Approved Premises - Sandbach, Cheshire
HM Prison & Probation Service —Sandbach
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
12d
Hybrid BA-Project Delivery
Kaleida —Manchester
- SQL
- Analysis skills
- Travel
- Free parking
- Annual leave
Deputy Community Manager
Legends Global (Europe) —Manchester
- Weekend availability
- Administrative experience
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
6d

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Customer Contact Centre Advisor

Vivify Venues -
Manchester

Quick apply

Job details

Full-time
£26,000 a year

Qualifications

CRM software
Customer service
Organisational skills
HubSpot
Communication skills
Time management

Full job description

Customer Service Advisor

Shifts - Shift work including: Evenings and weekends / Full time

Reporting to - Customer Service Team Leader

Department - Customer Service Centre

Salary - Experienced dependent - pro rata to suit agreed contract hours

About Vivify

Vivify is a tech scale-up and partners with schools across the country to hire out their under-utilised facilities outside of school hours to enable them to generate much needed revenue that can be invested back into their facilities, teachers, and student experience.

Our social purpose remains at the heart of everything that we do. Our school partners are part of a movement to improve community wellbeing. Opening up school facilities for communities to get together can improve mental and physical wellbeing, boost confidence, tackle loneliness and helps people feel more positive about life. Other benefits include providing a range of activities for people of all ages to get involved with to improve their skillset and discover new passions. These activities will also help improve inclusivity in communities by bringing people from different backgrounds together.

The role

As Customer Service Advisor, you will be responsible for providing support to our hirers, schools and teams from 9am-7pm weekdays and 8am-4pm weekends. Therefore, this role will require flexibility to work some evenings and weekends. The role will be based in Manchester the majority of the working week, with the flexibility to work remotely on occasion.

As a Customer Service Advisor, you will be responsible for ensuring an excellent experience for our hirers and school partners while maintaining the highest standards of compliance and data accuracy. Youll work at pace to process large volumes of queries through our CRM, ensuring all documentation such as safeguarding and insurance certificates is verified and recorded correctly before bookings proceed.

Youll be the knowledgeable, friendly expert who ensures every enquiry is handled with efficiency, accuracy, and care.

What youll be doing

Customer and Hirer Support

Respond promptly to incoming emails, calls, and live chats through our CRM (Hubspot), ensuring all interactions are handled accurately and in line with company compliance standards.

Support hirers with booking enquiries, venue availability, amends, cancellations, and bespoke venue use queries.

Manage high-volume workloads efficiently, maintaining quality and accuracy in every interaction.

Liaise with schools, operations teams, and other departments to resolve queries quickly and ensure compliance checks are complete before bookings are confirmed.

Take ownership of each query from start to finish, following up to ensure clear communication and resolution.

Compliance and Documentation

Verify that all hirers have provided valid safeguarding documentation, Public Liability Insurance, and any other required compliance materials before their booking takes place.

Maintain accurate and secure records of all hirer and venue information to ensure full traceability and compliance with company policies.

Enforce the companys No Pay, No Play policy to ensure bookings only proceed with verified payment and compliant documentation.

Escalate any non-compliance or data discrepancies to the Team Leader promptly.

Support the continuous improvement of internal processes to enhance accuracy, efficiency, and compliance monitoring.

Administrative Accuracy and Data Management

Update and maintain school and facility details in the booking system, ensuring all information is correct, complete, and compliant.

Process booking changes or cancellations in line with company policies and document all actions accurately.

Contribute to maintaining up-to-date records and reports that support operational compliance and customer satisfaction tracking.

About you:

- Experience in delivering exceptional customer service in a fast-paced environment.
- - Strong attention to detail and a commitment to accuracy and compliance.
- - Experience verifying or processing safeguarding or insurance documentation (desirable but not essential).
- - Excellent written and verbal communication skills, with confidence handling customer queries directly.
- - Experience using CRM systems (Hubspot preferred) and telephony platforms such as Aircall.
- - A self-starter with strong organisational and time management skills.
- - Adaptable and comfortable working at pace across varied shift patterns, including evenings and weekends.
- - Aligned with Vivifys mission to improve community wellbeing and give communities access to local spaces.

Quick apply

Refine Your Search

call quality monitoring jobs in manchester

Customer Contact Centre Advisor

School Finance Support Officer

Asset Administrator

Scheduling Coordinator

Casual Community Response Worker

NHS Patient Services Assistant Manager

Workplanner Manchester

Payments Specialist

IT Helpdesk Coordinator

Project Coordinator

Team Leader

Field Care Supervisor - Supported Living

Programme Manager - 24 month loan/secondment

IT Customer Experience Support Analyst

Application Support Analyst

Legal Administrator

Residential Worker - Linden Bank Approved Premises - Sandbach, Cheshire

Hybrid BA-Project Delivery

Deputy Community Manager

Data Center Engineer

I want to receive the latest job alerts for call quality monitoring in manchester

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