Customer Technical Support
Berry Gardens Limited —Maidstone
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
14d
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
13d
Level 2 Support Engineer
Virtuoso —West Malling
- £29,000 - £33,000 a year
- Full-time
- Communication skills
- Time management
- Paid training
- Annual leave
Quick apply
Technical Customer Support Coordinator
Pion Inc —Forest Row
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Engineering
- Laboratory experience
Quick apply
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
IT Support Technician
Hatten Wyatt Solicitors & Advocates —Gravesend
- From £30,000 a year
- Full-time
- Windows
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
7d
IT Support Apprentice
JBC Skills Training Ltd —Orpington
- £17,680 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
Quick apply
6d
Technical Support and Repair Apprentice
AKR Growth —Chatham
- £12,000 - £25,000 a year
- Hybrid work
- Microsoft Office
- Computer networking
- In-person
Quick apply
5d
Digital Training Facilitator
ERA Group —Kings Hill
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- English
- Free parking
- Work from home
Quick apply
7d
Product Support Specialist
The Good Travel Collective —Royal Tunbridge Wells
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
1d
IT Second Line Engineer FTC 2 Years
Kent Fire and Rescue Service —Maidstone
- £37,478 - £42,104 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
1d
Application Support & Product Executive
Bubblegate —Ashford
- £25,000 a year
- Full-time
- Computer Science
- Customer service
- No experience needed
Quick apply
Junior Helpdesk Engineer
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
Quick apply
1d
Customer Support Assistant
SafeTag Tracking —Orpington
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- English
- Free parking
- Annual leave
Quick apply
12d
IT Apprentice
QA Apprenticeships —Sevenoaks
- £16,000 a year
- Full-time
- Azure
- IT
Helpdesk Engineer (Service Requests)
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Communication skills
- Annual leave
Quick apply
6d
Technical Support Manager
Sharp —Swanley
- Full-time
- Leadership
- Communication skills

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technical support jobs near marden, ken

Customer Technical Support

Berry Gardens Limited -
Maidstone

Quick apply

Job details

14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Technical support
Microsoft Office
Analysis skills
Organisational skills
Communication skills

Full job description

About the Opportunity

At Driscoll’s, we are passionate about delivering the freshest and highest-quality berries to consumers around the world. To support our continued growth, we are looking for a Customer Technical Support professional to join our Technical team in Maidstone. In this role, you will play a key part in maintaining exceptional quality standards, supporting customer relationships, and ensuring technical processes run smoothly across our business.

As Customer Technical Support, you will work closely with Technical Account Managers and the Head of Technical Account Management to provide operational, analytical, and administrative support across a broad range of technical activities. You will help ensure our customers receive outstanding service while supporting continuous improvement and technical excellence throughout the supply chain.

Responsibilities

In this diverse and hands-on role, you will provide essential support to the Technical team, helping to ensure the highest standards of product quality, customer service, and compliance. Working closely with Technical Account Managers, growers, and retail customers, you will play an important role in complaint management, reporting, data analysis, retailer engagement, and continuous improvement initiatives across the business.

Support Technical Account Managers and the Head of Technical with day-to-day technical activities.
Manage and maintain technical databases, approval systems, and grower approval records.
Coordinate retailer and new variety sampling programmes while ensuring traceability and compliance.
Investigate customer complaints, depot rejections, and quality issues, providing clear analysis and reporting.
Produce trend analysis, performance reports, and quality insights for customers and internal stakeholders.
Prepare weekly crop reports and collate relevant weather and production data.
Maintain customer portals, retailer specifications, and technical documentation.
Support retailer quality trackers, scorecards, and performance reporting.
Take ownership of complaints data management and maintain a central reporting database.
Identify opportunities to improve processes, reporting accuracy, and ways of working.
Provide administrative support to the wider Technical team, including meeting coordination, reporting, and follow-up actions.

What We Offer

The opportunity to work for the global market leader in fresh berries.
A collaborative and supportive team environment.
Opportunities for professional growth and development.
Exposure to major retailers and international supply chain operations.
The chance to make a direct impact on product quality, customer satisfaction, and business performance.

If you are passionate about quality, enjoy working with data and stakeholders, and want to be part of a business dedicated to delighting consumers, we would love to hear from you.

Candidate Profile

We are looking for an organised and proactive individual who enjoys working with data, solving problems, and collaborating with a wide range of stakeholders. You are detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment.

Experience in a technical support, quality, customer service, or similar operational role.
Experience within fresh produce, soft fruit, food manufacturing, agriculture, or a related industry is highly desirable.
Strong analytical skills with the ability to identify trends and provide practical recommendations.
Excellent communication and stakeholder management skills.
Strong organisational skills and the ability to manage multiple deadlines simultaneously.
High attention to detail and accuracy.
Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
A continuous improvement mindset and willingness to contribute new ideas.

Quick apply

Refine Your Search

technical support jobs in marden, ken

Customer Technical Support

1st Line Technician

IT Support Technician

Level 2 Support Engineer

Technical Customer Support Coordinator

Technical Support Engineer II, Triage & Discovery

Level 1 Technical Helpdesk Technician

IT Support Technician

IT Support Apprentice

Technical Support and Repair Apprentice

Digital Training Facilitator

Product Support Specialist

IT Second Line Engineer FTC 2 Years

IT Support Technician (1st/2nd Line)

Application Support & Product Executive

Junior Helpdesk Engineer

Customer Support Assistant

IT Apprentice

Helpdesk Engineer (Service Requests)

Technical Support Manager

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