Ticket manager Work, Jobs in Marsh Gibbon, Bkm (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Senior Programme Manager
University of Oxford —Oxford
- £56,623 - £66,336 a year
- Full-time
- Analysis skills
- University
- No degree
- Annual leave
9d
Operations Manager
Eversholt Swimming Pool Charity —Milton Keynes
- £20 an hour
- Part-time
- Hybrid work
- In-person
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
4d
Lead Major Incident Manager
FCDO Services —Milton Keynes
- £48,801 - £53,697 a year
- Full-time
- Management
- Computer Science
- Microsoft Office
- Annual leave
6d
Supplier Manager
Network Rail —Milton Keynes
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Contracts
- Free parking
- Annual leave
3d
Box Office Manager
TEG Europe —Woodstock
- £17 an hour
- Temporary
- Hospitality
- Management
- Customer service
Quick apply
14d
Strategic Relationship Manager
FCDO Services —Hanslope
- £58,209 - £66,877 a year
- Full-time
- Sales
- Presentation skills
- No degree
1d
Operational Support Grade - HMP Grendon/Springhill (Prison Support Role)
Ministry of Justice —Edgcott
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
Managing Chaplain Grendon and Spring Hill
Ministry of Justice —Aylesbury
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
13d
Project Manager (Generalist)
FCDO Services —Hanslope
- £46,224 a year
- Full-time
- Oracle
- Microsoft Office
- Project management
- Annual leave
Property Manager
Pinnacle Group —Oxford
- £33,000 - £34,000 a year
- Driving
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
8d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Registered Service Manager - Supported Accommodation
Horizon Care and Education Group —West Hunsbury
- £40,000 - £50,000 a year
- Business development
- Travel
- Contracts
- Employee assistance programme
- Referral programme
Quick apply
Business Intelligence Manager
UK Centre for Ecology & Hydrology —Wallingford
- £50,447 - £53,535 a year
- Part-time
- Hybrid work
- Azure
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
6d
Strategic Housing Specialist - South Central Prisons
Ministry of Justice —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Product Operations Manager
Kinetic Software —Milton Keynes
- £55,000 - £63,000 a year
- Hybrid work
- SQL
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Sustainability Reporting Manager
Network Rail —Milton Keynes
- £46,701 - £56,963 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Free parking
- Annual leave
6h
Programme Manager – Industry Liaison in Experimental Medicine
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Management
- Project management
- University
- Annual leave
13d
Trial Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Part-time
- Project management
- Annual leave
2d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

ticket manager jobs in marsh gibbon, bkm

Customer Experience Manager

Senior Programme Manager

Operations Manager

Lead Major Incident Manager

Supplier Manager

Box Office Manager

Strategic Relationship Manager

Operational Support Grade - HMP Grendon/Springhill (Prison Support Role)

Managing Chaplain Grendon and Spring Hill

Project Manager (Generalist)

Property Manager

Ticketing Manager

Registered Service Manager - Supported Accommodation

Business Intelligence Manager

Strategic Housing Specialist - South Central Prisons

Product Operations Manager

Technical Operations Manager

Sustainability Reporting Manager

Programme Manager – Industry Liaison in Experimental Medicine

Trial Manager

I want to receive the latest job alerts for ticket manager in marsh gibbon, bkm

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