BELONG – There’s no place like Principality
At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive.
We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.
Why join us?
There are plenty of reasons to build your career with Principality:
- Flexible hybrid working – Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
- A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
- Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
- Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
- Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.
These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.
When it comes to belonging, there truly is no place like Principality.
Are you passionate about delivering exceptional customer service with integrity and care? We have a fantastic opportunity for a Registry Associate to join our Customer Services team on afixed term contract up tp 6-months.
Join our dynamic, fast-paced team as a Registry Associate, where your attention to detail and commitment to excellence will help ensure fair outcomes for our customers. In this key role, you’ll work collaboratively within a supportive team environment, applying a high level of skill and care to every task.
Reporting directly to the Customer Service Manager, you’ll play an important part in meeting service level agreements and upholding all procedural and regulatory standards. This is a varied and rewarding position, offering the opportunity to provide essential operational support across both colleague and member services.
What you’ll be doing:
- Operating within a dynamic and high-performing environment, executing both physical and digital tasks in adherence to approved process manuals. Ensure all activities meet internal service level agreements (SLAs) and comply with regulatory standards.
- Providing collaborative support across all functions within the Retail network and Head Office. This includes the production, distribution, scanning, and imaging of documents - both physical and digital - this role involves hands-on responsibilities beyond traditional desk-based work, utilising specialised equipment and coordinating with external service providers.
- Facilitating seamless workflow across the organisation by delivering a range of essential services that support both colleagues and members.
- Contributing actively to a culture of Operational Excellence by identifying opportunities to improve, streamline, and future-proof existing processes.
- Taking personal accountability for your performance and professional development, while also supporting the growth and success of your colleagues.
What we’re looking for:
- Demonstrates adaptability and effective teamwork in a dynamic environment
- Communicates clearly with sound judgment and situational awareness
- Possesses strong numeracy and literacy skills
- Delivers excellent customer service with a professional and positive approach
- Proficient in IT, including Microsoft Office applications
If you’re ready to make a real impact in a supportive, dynamic team environment, we’d love to hear from you!
We reserve the right to close this vacancy early should we receive a high volume of applications.
If you have any questions in relation to this role, please contact the recruitment team at [email protected]
BELONG – There’s no place like Principality
At Principality, belonging isn’t just a value — it’s how we work. When you join us, you’re welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, we’re committed to helping you feel comfortable, valued, and able to thrive.
We believe great work happens when people feel connected — to each other, to our purpose, and to the communities we serve. That’s why we encourage balance, invest in wellbeing, and focus on growing and improving together.
Why join us?
There are plenty of reasons to build your career with Principality:
- Flexible hybrid working – Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so you’ll spend at least 8 days per month based in our Cardiff office.
- A truly inclusive workplace – Proudly named in the 2025 Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging.
- Customer excellence you can be proud of – Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards 2025 for both Savings and Mortgages.
- Engaged, supported colleagues – Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture.
- Wellbeing at the heart of what we do – Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing.
These achievements reflect more than awards — they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for.
When it comes to belonging, there truly is no place like Principality.
Are you passionate about delivering exceptional customer service with integrity and care? We have a fantastic opportunity for a Registry Administrator to join our Customer Services team on afixed term contract up tp 6-months.
Join our dynamic, fast-paced team as a Registry Administrator, where your attention to detail and commitment to excellence will help ensure fair outcomes for our customers. In this key role, you’ll work collaboratively within a supportive team environment, applying a high level of skill and care to every task.
Reporting directly to the Customer Service Manager, you’ll play an important part in meeting service level agreements and upholding all procedural and regulatory standards. This is a varied and rewarding position, offering the opportunity to provide essential operational support across both colleague and member services.
What you’ll be doing:
- Operating within a dynamic and high-performing environment, executing both physical and digital tasks in adherence to approved process manuals. Ensure all activities meet internal service level agreements (SLAs) and comply with regulatory standards.
- Providing collaborative support across all functions within the Retail network and Head Office. This includes the production, distribution, scanning, and imaging of documents - both physical and digital - this role involves hands-on responsibilities beyond traditional desk-based work, utilising specialised equipment and coordinating with external service providers.
- Facilitating seamless workflow across the organisation by delivering a range of essential services that support both colleagues and members.
- Contributing actively to a culture of Operational Excellence by identifying opportunities to improve, streamline, and future-proof existing processes.
- Taking personal accountability for your performance and professional development, while also supporting the growth and success of your colleagues.
What we’re looking for:
- Demonstrates adaptability and effective teamwork in a dynamic environment
- Communicates clearly with sound judgment and situational awareness
- Possesses strong numeracy and literacy skills
- Delivers excellent customer service with a professional and positive approach
- Proficient in IT, including Microsoft Office applications
If you’re ready to make a real impact in a supportive, dynamic team environment, we’d love to hear from you!
We reserve the right to close this vacancy early should we receive a high volume of applications.
If you have any questions in relation to this role, please contact the recruitment team at [email protected]
