Shift leader Work, Jobs in Masham, Nyk (with Salaries)

UK/EU Customer Experience Executive - Fixed Term Contract
CLOUD NINE —Harrogate
- £26,994 a year
- Temporary
- CRM software
- Customer service
- Computer literacy
- Employee discount
- Gym membership
Quick apply
3d
Washing Process Operator
Herbs Unlimited —Thirsk
- From £12.71 an hour
- Overtime
- Quality control
- In-person
Quick apply
1d
Team Leader
Magnet —Darlington
- £33,002.12 a year
- 12 hour shift
- Supervising experience
- Continuous improvement
- Training & development
- Employee discount
Quick apply
Tool Store Operator
BAE Systems —Leeming
- Continuous improvement
- Annual leave
Team Leader
Costa Limited —Harrogate
- £13.75 - £14.75 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Free parking
- Employee discount
Quick apply
12d
Assistant Manager
Rudy's Pizza —Harrogate
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
Assistant Manager
Starbucks —Hurworth
- Up to £28,352 a year
- Weekend availability
- Hospitality
- Sales
- In-person
- Store discount
- Employee assistance programme
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Quality Assurance Technician
Inspired Pet Nutrition —Thirsk
- £14.33 an hour
- Overtime
- Computer literacy
- Quality control
- Computer skills
- Free parking
- Sick pay
Quick apply
11d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Darlington
- Full-time
- English
- Analysis skills
- Business
Service Colleague (Express)
ASDA —Yarm
- £13.10 - £15.64 an hour
- 12 hour shift
- Customer service
- Employee assistance programme
- Employee discount
Claim Handler
Northgate Vehicle Hire —Darlington
- £24,854 a year
- Monday to Friday
- Hybrid work
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Multi Skilled Operative
Holcim —Barnard Castle
- Weekend availability
- Maintenance
- Employee discount
Warehouse Shift Manager (Nights)
Martin Brower —Darlington
- £38,384.64 - £47,980.80 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
9d
Retail Customer Service
Entain —Thirsk
- £13 an hour
- Overtime
- Cash handling
DEPUTY RESTAURANT MANAGER
Grantley Hall —Grantley
- £41,095 a year
- Weekend availability
- Microsoft Office
- Hotel
- Mentoring
- Store discount
- Annual leave
Quick apply
BARTENDER
Grantley Hall —Grantley
- £12.75 an hour
- Bar
- Hotel
- Cleaning
- Free parking
- Employee discount
Quick apply
Operations Manager (Northeast and Yorkshire Regions)
SASSE —Darlington
- £42,000 a year
- Full-time
- Organisational skills
- Training & development
- Leadership
- Employee discount
Quick apply
4d
BAR MANAGER
Grantley Hall —Grantley
- Bar
- Management
- Hotel
- Store discount
- Annual leave
Quick apply
9d
Shift Leader
Caffe Nero Harrogate Cambridge Crescent —Harrogate
- £12.76 - £12.91 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
- Referral programme

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UK/EU Customer Experience Executive - Fixed Term Contract

CLOUD NINE -
Harrogate

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£26,994 a year
3 days ago

Benefits

Company pension
Discounted gym membership
Employee discount
Gym membership

Qualifications

Live chat
CRM software
Customer service call handling
Customer service
Computer literacy
Complaint handling
Computer skills
Customer interaction
Fraud prevention and detection
Sales and customer service experience
Italian
Communication skills
German

Full job description

Join us at CLOUD NINE. Award-winning hair straightener brand CLOUD NINE are hiring a UK/EU Customer Experience Executive on a fixed term contract for our Peak Season, ending in January 2027.

CLOUD NINE are a global industry-leading, award winning hair and beauty brand. From day one, they have set out to create premium hair styling tools, that always brings the focus back to hair health with ambitious plans to be the world’s leading premium hair tools brand!

CLOUD NINE are hiring a full-time 40 hours a week, Monday to Friday, UK/EU Customer Experience Executives on a fixed term contract for our Peak Season, starting 1 October and ending in January 2027.

This individual will be responsible for the day-to-day delivery of CLOUD NINE’s customer experience strategy, enhancing the customer’s experience and supporting our customers across all sales channels. They will work on maintaining and improving our high standards of customer experience, meeting set expectations. Working as part of a team, they will be confident to support customers in both the UK as well as the EU. Having experience with translation tools would be advantageous to cover the EU market, with a current focus on Italian and German speaking customers, but not exclusively, whilst also collaborating with the digital, marketing and sales teams.

This role is based at the Harrogate HQ. Once fully trained, you will work set shifts listed below, with one day per week being a working from home day after completion of the training period:

8:00am – 4:30pm
8:45am – 5:15pm
11:30am – 8:00pm (worked from home)
9:00am – 4:00pm (Friday)

Main duties

Work to the agreed customer experience guidelines and strategy, always implementing best practice with the aim of achieving the highest standards of customer experience.
Day-to-day delivery of the company’s customer experience and support capability across all B2C communication platforms, including; telephone, web chat, email, Salesforce CRM platform, review platforms, social media: Facebook, Twitter, Instagram.
Achieve individual performance targets.
Assist customers via education of products and services.
Processing manual orders where necessary.
Resolving any issues in the order process on behalf of the customer.
Assist with all customer complaints, escalating to the Customer Service Manager via the agreed escalation path where necessary.
Build customer rapport to defuse escalated complaints.
Advise customers of company policies and procedures.
Turn complaints into sales where possible.
Retain customers through education of products.
Keeping up to date with all current promotion, trading changes, website updates and stock levels.
Identifying and flagging potentially fraudulent orders/activity on the CRM, adhering to the company policy, and escalating these to the Customer Experience Team Leader.
Liaise with the company’s repair/servicing department and warehouse team, to ensure a quick turnaround of repair/replacement of products. Careful and considered real time communication with customers meeting set SLAs.

General duties

Monitor, track and flag any recurring issues or common customer services enquiries.
Act as an ambassador for the company, supporting and promoting the company’s vision, mission and values.
Keep up to date with all mandatory training and ongoing improvement of knowledge relating to your role.
Commit to own professional development, enhancing and improving skills and knowledge.

Required & desired skills & experience

Essential:

· Previous customer service and sales experience including answering phones

· Excellent communication skills both written and verbal.

· A willingness to learn and ability to use own initiative.

· Experience in providing high levels of service.

· Keen eye for detail.

· A strong team player with the ability to work in a fast-paced environment.

· Confident in dealing with customers both electronically and over the phone.

· A genuine passion for customer services and helping others.

· Natural rapport building skills.

· Ability to learn and pick up new skills quickly.

· IT literate.

Desirable:

· Any previous experience with a CRM system would be ideal.

· Familiar with translation tools and knowing how to use them effectively (current focus on Italian and German)

What you’ll get in return:

Salary £26,994 per annum.
25 days holiday plus bank holidays per annum (FTE).
Exclusive discounts across our entire range.
Access to subsidised Coach Gym Membership, following probation.
Health Shield cash plan.
Life Assurance policy.
Company Pension scheme.
Team building activities and internal events all year round.
The opportunity to be part of an amazing and supportive team.

The above is a summary only and you will be required to undertake any other additional duties that are a reasonable requirement of the role. The Company reserves the right to reasonably vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

Job Types: Full-time, Temporary, Fixed term contract

Pay: £26,994.00 per year

Ability to commute/relocate:

Harrogate HG2 8RE: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

shift leader jobs in masham, nyk

UK/EU Customer Experience Executive - Fixed Term Contract

Washing Process Operator

Team Leader

Tool Store Operator

Team Leader

Assistant Manager

Assistant Manager

1st/2nd Line IT Support - £27,000-£34,000

Quality Assurance Technician

Operations & Logistics Internship, Amazon Logistics

Service Colleague (Express)

Claim Handler

Multi Skilled Operative

Warehouse Shift Manager (Nights)

Retail Customer Service

DEPUTY RESTAURANT MANAGER

BARTENDER

Operations Manager (Northeast and Yorkshire Regions)

BAR MANAGER

Shift Leader

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