Client associate Work, Jobs in Matlock, Dby (with Salaries)

Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
5d
Projects Administration
Rehlko —Heanor
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Junior Sales Associate role
The Alpha Generation —Nottingham
- £350 - £700 a week
- Full-time
- Customer service
- No experience needed
- English
Quick apply
23h
Service Coordinator
Rehlko —Heanor
- Full-time
- Employee assistance programme
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Associate Consultant
Andersen James —Sheffield
- £25,000 - £28,000 a year
- Full-time
- Sales
- Bachelor's degree
- Human resources
- Annual leave
- Sick pay
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Chesterfield
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Service Representative
Sunspel —Long Eaton
- Full-time
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
12d
Administration & Operations Support
Speech Tools Therapy —Nottingham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
8d
Accelerator / Cross-Train - Associate Business Consultant
Columbus United Kingdom —Sheffield
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
7h
Client Associate (Derby)
Health Partners —Derby
- £24,784.50 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Private Client - Associate
Buckles Solicitors LLP —Nottingham
- Hybrid work
- Microsoft Office
- Business development
- Travel
- Annual leave
Private Client - Associate
Buckles Solicitors —Nottingham
- Hybrid work
- Microsoft Office
- Business development
- Travel
- Annual leave
Associate Business Consultant - Accelerator / Cross-Train
Columbus United Kingdom —Nottingham
- £29,000 a year
- Hybrid work
- Microsoft Excel
- Communication skills
Quick apply
7h
Associate
Taylor Emmet —Peak District
- Full-time
Business Development Associate
Element Materials Technology —Rotherham
- Microsoft Word
- CRM software
- Microsoft Excel
- Employee discount
- Referral programme
5h
Associate Creative Therapist
Framework Therapies Ltd —Nottingham
- From £50 an hour
- Part-time
- Hybrid work
- Master's degree
- Driving
- IT
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chesterfield
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Biomedical Scientist
Spire Healthcare —Nottingham
- Full-time
- Laboratory experience
- Microsoft Office
- Business development
- Annual leave
9d
Outbound Team Leader
CEVALogistics —Derby
- Up to £32,500 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee discount

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Associate Client Advocate

Aptean -
Sheffield

Apply Now

Job details

Full-time
5 days ago

Qualifications

Contract management
Salesforce
IT
SaaS
AI
Account management
Communication skills
Negotiation

Full job description

United Kingdom
6884
Employee Regular Full Time

Job Description

Overview

We’re looking for an Associate Client Advocate for our office in Sheffield. The position is full-time. You’ll join an awesome team to support our growing customer base.

About the Role
The Associate Client Advocate is a relationship-first role at the heart of Aptean’s Customer Advocacy organisation. You will serve as the primary point of contact for an assigned portfolio of customers, owning the full renewal and payment lifecycle, from quote to cash, across all products and services.

This is not your typical renewals or collections role. As an Associate Client Advocate, you will work alongside AI agents that handle the day-to-day process work: automated renewal outreach, collections workflows, reminders, and escalations. That frees you to focus on what matters most: spending meaningful time each day talking with customers, building trust, resolving issues, and protecting revenue. Your judgement, empathy, and commercial instinct are what make the difference.

Success depends on your willingness to proactively pick up the phone, engage customers in meaningful conversations, and build strong relationships through regular direct interaction. We are looking for someone who is energized by speaking with customers.

You will also:

Own a portfolio of customer accounts end-to-end, serving as their single point of contact throughout the renewal and payment lifecycle
Dedicate significant daily time to direct customer conversations - proactive outreach, renewal discussions, collections follow-up, and relationship building. This role requires a high level of comfort and confidence in initiating and managing customer calls.
Manage and oversee AI agents that automate process-driven renewals and collections activity across your portfolio, actioning escalations and exceptions that require human judgement
Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations
Frame customer value stories and address barriers to renewal through proactive, data-informed communication
Oversee invoicing, payment follow-up, and resolution of open accounts
Coordinate with Finance, Legal, and Operations to resolve system or billing issues
Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion
Collect and act on CSAT/CES feedback post-renewal to continuously improve process ease and quality

About You

You are a confident, proactive communicator who genuinely enjoys being on the phone and building real relationships with customers. You have a business generalist mindset. You're comfortable operating across renewals, collections, account management, and customer success without being pigeonholed into one lane. You are commercially aware, organised, and self-directed. You manage your own workload with minimal supervision, prioritise across a portfolio of accounts, and handle difficult conversations - objections, collections, at-risk renewals - with professionalism and composure. You are tech-comfortable and quick to pick up new digital platforms and tools.

You must also have:

Strong communication and negotiation skills, with the ability to manage conversations at both business and finance levels
High attention to detail and genuine accountability for results and process ownership
Comfort and enthusiasm for working alongside AI tools and automation to drive efficiency and scale
A collaborative approach - you contribute actively within a team structure and support those around you

To be ahead of the pack, you might have:

1+ years of experience in customer success, renewals, account management, or finance operations, preferably within a SaaS or software company
Working knowledge of Salesforce or a similar CRM platform
Experience with contract management and billing systems
An understanding of both on-premises maintenance and SaaS subscription models, including the nuances of messaging and negotiation
Prior experience working with or alongside AI tools, digital agents, or workflow automation platforms

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Apply Now

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