Service desk engineer Work, Jobs in Melton Mowbray, Lec (with Salaries)

Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
7d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
12d
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
- £16,640 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
12d
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Network Field Installation Engineer
Luminor3 (Formerly NodeOne) —Nottingham
- £29,000 - £32,000 a year
- Full-time
- English
- Analysis skills
- Driving
- Flexitime
- Work from home
Quick apply
11d
Modern Workplace Infrastructure Engineer
Cooper Parry —Derby
- Full-time
- Azure
- Windows
- Scripting
End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
4d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Azure
- Driving
- Mentoring
- Free parking
- Referral programme
Quick apply
Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Technical Manager
Phenna Group —Castle Donington
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Business development
- Travel
2d
Systems Engineer
Abacode —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Java
- APIs
T Desk Assistant
Otis —Leicester
- Full-time
10d
Senior Geotechnical Engineers
BWB Consulting —Nottingham
- Hybrid work
- Microsoft Office
- Travel
- Communication skills
Geo-Environmental Consultant
BWB Consulting —Nottingham
- Hybrid work
- Master's degree
- IT
Senior Geotechnical Engineer
Caulmert —Nottingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Consultant Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work

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Service Desk Coordinator

Mark1 IT Solutions Ltd -
Melton Mowbray

Quick apply

Job details

Permanent | Full-time
£30,000 - £32,500 a year
7 days ago

Benefits

Free parking
Additional leave
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

VoIP
IT support
IT
Communication skills

Full job description

Help us build a brilliant Service Desk

We’re looking for someone who loves bringing order to chaos.

Someone who can look at a busy Service Desk, quickly understand what matters most, keep tickets moving, keep clients informed and help engineers stay focused.

This is not a role for someone who wants to sit quietly in the background.

You’ll be right at the centre of the Service Desk, helping shape how work flows, how clients experience our support and how the team performs day to day.

You’ll also be hands on, helping with first line support and getting stuck into the technical work where needed.

At Mark1 IT, we are continually improving how we operate and how we deliver support to our clients. This role is a real opportunity to make an impact, bring ideas, improve processes and become a key part of how the Service Desk evolves.

This role could suit an experienced Service Desk Analyst looking to step into coordination and operational responsibility, or an existing coordinator who wants greater ownership and influence.

What you’ll be doing

Keeping the Service Desk moving

You’ll be the person who brings structure, pace and clarity to the day.

You’ll:

Keep the ticket queue organised and under control
Make sure priorities are clear and work is allocated properly
Spot SLA risks before they become problems
Keep aged and stalled tickets moving
Balance workloads across the team
Coordinate site visits, incidents and daily priorities
Make sure handovers are clear and nothing gets lost

Helping clients feel looked after

Great IT support is not just about fixing things. It is also about communication, confidence and trust.

You’ll:

Keep clients updated clearly and professionally
Manage expectations properly
Make sure there are no unnecessary surprises
Coordinate escalations calmly
Help clients feel that their issue is owned and under control

Getting hands on with support

This is not a coordination only role.

You’ll also:

Resolve appropriate first line tickets
Support users remotely
Troubleshoot common Microsoft 365, hardware, software and connectivity issues
Complete routine user, access and device tasks
Record clear notes and useful troubleshooting
Escalate more complex issues with the right information

Making things better

We do not want someone who simply keeps the current process running.

We want someone who notices what could work better and helps improve it.

You’ll:

Improve Service Desk processes and workflows
Help maintain technical SOPs and knowledge articles
Identify recurring issues
Support root cause actions
Improve reporting and visibility
Look for smarter ways of working, including automation

What kind of person will do well here?

You will probably enjoy this role if you are:

Naturally organised
Calm under pressure
Comfortable taking ownership
Confident speaking with clients
Confident addressing issues and driving improvement
Able to balance people, priorities and technical work
Curious about how things can be improved
Someone who likes making a visible difference

You do not need to be the most senior engineer in the room.

You do need good judgement, strong communication skills and the confidence to keep work moving.

Experience in an MSP or IT Service Desk would be ideal. Experience with HaloPSA, Microsoft 365, NinjaOne, networking or VoIP would be useful, but attitude, ownership and the ability to bring structure matter just as much.

Why join Mark1 IT?

You'll work directly with the leadership team, have a genuine say in how we operate, and see the impact of your ideas quickly. This isn't a role where suggestions disappear into a committee. If something can be improved, you'll have the opportunity to help make it happen.

Interested?

If you’re the kind of person who loves bringing order to chaos, keeping people moving and making sure clients feel genuinely looked after, we’d love to hear from you. Apply through Indeed and tell us why you think you’d be a great fit for Mark1 IT.

Pay: £30,000.00-£32,500.00 per year

Benefits:

Additional leave
Company events
Company pension
Discounted or free food
Free parking
On-site parking

Application question(s):

Are you able to reliably commute to our Melton Mowbray office within approximately 50 minutes each way?

Experience:

IT Service Desk, IT Support or MSP: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk engineer jobs in melton mowbray, lec

Service Desk Coordinator

Microsoft Dynamics 365 Support Engineer (Business Central)

2nd Line IT Support Technician

Technical Support Apprentice

2nd Line Support Engineer - Nottingham based

Network Field Installation Engineer

Modern Workplace Infrastructure Engineer

End User IT Support Manager

Senior IT Support Engineer

Systems Engineer

Technical Manager

Systems Engineer

Doors engineer, Technical support

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

T Desk Assistant

Senior Geotechnical Engineers

Geo-Environmental Consultant

Senior Geotechnical Engineer

Consultant Ecologist

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