Relationship manager associate Work, Jobs in Middlesbrough, Nyk (with Salaries)

Client Relationship Manager Associate
XPS Pensions Group —Middlesbrough
- Full-time
- Microsoft Word
- Customer service
- English
- Employee discount
- Referral programme
10d
Associate Product Manager
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- £26,000 - £30,000 a year
- Full-time
- Presentation skills
- Organisational skills
- Agile
- Annual leave
Quick apply
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Audit & Accounts Associate (Trainee)
Clive Owen Llp —Middlesbrough
- Full-time
- Travel
- QuickBooks
- Organisational skills
- Employee discount
- Sick pay
Quick apply
1d
Junior Commercial Advisor
Verisure Services (UK) Limited —Stockton-on-Tees
- £3,800 a month
- Full-time
- Sales
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Site Manager - QTS 01 & 02
Rehlko —Sunderland
- Full-time
- Management
- SharePoint
- IT
- Employee assistance programme
Project Manager
Rehlko —Sunderland
- Full-time
- CRM software
- Travel
- Organisational skills
- Employee assistance programme
Part Time Supervisor, Calvin Klein - Dalton Park
Calvin Klein —Seaham
- Part-time
- Customer service
- Supervising experience
- Conflict management
Maintenance Team Lead, NCL2 RME
Amazon UK Services Ltd. —Stockton-on-Tees
- Weekend availability
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Flexible schedule
1d
Assistant or Associate Professor in Particle Physics Phenomenology
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
Assistant or Associate Professor in Observational Astronomy
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
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Consultant Psychiatrist in Adult Mental Health Eating Disorders
Tees, Esk and Wear Valleys NHS Trust —Darlington
- £113,565 - £150,569 a year
- Full-time
- English
- Education
- Bachelor's degree
3d
Assistant or Associate Professor in Computational Astrophysics or Cosmology
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
Room Attendant
Delta Hotels by Marriott Durham Royal County —Durham
- Part-time
- Hotel
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- Employee assistance programme
- Employee discount
Quick apply
9d
Restaurant Supervisor
Delta Hotels by Marriott Durham Royal County —Durham
- Full-time
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- Employee discount
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8d
Housekeeper
Delta Hotels by Marriott Durham Royal County —Durham
- Part-time
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
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9d
Casual Chef de Partie
Delta Hotels by Marriott Durham Royal County —Durham
- Hospitality
- Management
- Hotel
- Employee assistance programme
- Employee discount
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Client Relationship Manager Associate

XPS Pensions Group -
Middlesbrough

Apply Now

Job details

Full-time
10 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Microsoft Word
Pension
Client engagement
Customer service
GCSE
Process improvement
Internal department liaison
English
Project management
Customer relationship management
Organisational skills
Relationship management
Multidisciplinary collaboration
Leadership
Project management experience
A Level
Time management

Full job description

Contractual hours

36.25

Basis

Full time

Job category/type

XPS Administration

Date posted

18/08/2026

Job reference

REQ003529

Client Relationship Manager Associate

Location: Middlesbrough

Employment Type: Permanent, Full Time

Grade: Consultant

Hybrid

REQ003529

About XPS Group:

XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

We are seeking a CRM Associate to assist in providing an effective and efficient pensions administration service to XPS Administration clients, supporting Client Relationship Managers, the administration teams and actively contributing to the overall objectives of the Company. The Client Relationship Manager Associate will be responsible for helping to develop the overall relationship with the client from an administrative perspective and maintaining high levels of satisfaction with the service from both the client and members alike.

The Client Relationship Manager Associate will play a key part in the overall success of the Company and will be required to assist in leading for administration in both joint service and administration only new business tenders and presentations.

Key Responsibilities:

Ensuring the efficient and effective delivery of client work to agreed deadlines to comply with legislative and clients’ requirements.
Assisting with day-to-day management of client relationships with scheme managers, their representatives, scheme members and clients.
Preparing for and, where appropriate, participating in client/pension board meetings.
Managing complex pensions queries and pensions consultative advice.
Assisting with management of ad-hoc projects and exercises. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.
Monitoring on-going procedural developments and implementing changes to procedures where required.
Contributing to technical sub-committees and technical administration discussions.
Assisting in managing the administration billing process.
Keeping abreast of technical and legislative developments within the pensions industry.
Working closely with other departments / teams both internal and external to the client in order to provide a total service to our clients. E.g. Payroll and Administration Support.
Assisting in the management of new business tenders and presentations.
Due to the changing nature of the business, you may from time to time be required to undertake other activities of a similar nature that fall within your capabilities.

Job Requirements:

This role is likely to appeal to individuals with a minimum of 5 years’ experience working within the admin business of a third-party administrator. The role requires a combination of strong technical skills and experience of managing client relationships.
You must be able to demonstrate a thorough knowledge of pension administration activities and the ability to apply this knowledge to any scheme.
Experience of Defined Benefits (DB) and / or Defined Contribution (DC) schemes is required.
You must be able to demonstrate a very wide knowledge of the various key areas of pensions legislation including pensions taxation, contracting out and preservation.
Proven experience of handling complex member queries and calculations is essential.
Previous presentational experience is required in order to assist in leading client meetings and new business presentations.
Previous project management experience would be required to assist in leading pension administration project-based work.
IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
A self-motivated approach; taking personal responsibility for personal and technical continuous professional development and being seen as a source of advice to others.
The ability to proactively take ownership and responsibility for own workload.
Enthusiastic, positive and flexible approach to work.
Good interpersonal abilities, able to forge strong working relationships with colleagues and clients.
Positive personal impact qualities such as leadership, influencing and motivating skills together with a consultative approach to the management of change.
Meticulous attention to detail and tenacity to pursue issues to their conclusion.
Confident communicator, able to communicate effectively, professionally and concisely in writing, face to face and/or over the telephone.
An ability to work as part of a multi-disciplined team.
Well-developed analytical and problem-solving skills.
An ability to recognise the need for a customer focused approach to their service delivery both in terms of quality and exceeding customer expectations.
Good organisational and planning skills.
An ability to support colleagues and share knowledge to the benefit of the team and/or wider Company.
A good knowledge of English grammar and spelling, and the ability to write in plain English.
An ability to digest complex technical information and present it to clients and colleagues in a clear and simplified manner relevant to them.
Sound commercial awareness.
An ability to identify ways of improving quality, service delivery and efficiencies in processes and procedures.
Good time management skills and the ability to work to tight deadlines and manage conflicting demands on one’s time.
Well-developed project management skills and the ability to see projects/tasks from concept through to completion within given timescales.

Preferred Qualifications:

Educated to a minimum of A Level or Degree or equivalent standard.
Ideally a minimum of three C grades or above at A Level or equivalent qualification.
Strong Maths and English GCSE or equivalent qualification - minimum grade B.
Part APMI (or deemed ‘qualified by experience’).

What We Offer:

Useful links:

https://www.xpsgroup.com/careers/our-people-approach/

https://www.xpsgroup.com/careers/life-xps/

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact [email protected]. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com

Apply Now

Refine Your Search

relationship manager associate jobs in middlesbrough, nyk

Client Relationship Manager Associate

Associate Product Manager

Senior Performance Manager

Retail Sales Advisor - Stockton

Audit & Accounts Associate (Trainee)

Junior Commercial Advisor

Site Manager - QTS 01 & 02

Project Manager

Part Time Supervisor, Calvin Klein - Dalton Park

Maintenance Team Lead, NCL2 RME

Assistant or Associate Professor in Particle Physics Phenomenology

Assistant or Associate Professor in Observational Astronomy

Consultant Psychiatrist in Adult Mental Health Eating Disorders

Assistant or Associate Professor in Computational Astrophysics or Cosmology

Room Attendant

Restaurant Supervisor

Housekeeper

Casual Chef de Partie

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