Performance analyst Work, Jobs in Milton Keynes, Bkm (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
5d
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Customer Analyst
Dominos —Milton Keynes
- Full-time
- Analysis skills
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Risk Analyst
Solus Accident Repair Centres —Milton Keynes
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
6d
Senior Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Analytics
- Annual leave
- Work from home
10d
Cyber Security Analyst
Total IT Technology Solutions Ltd —Bedford
- £26,500 - £28,000 a year
- Full-time
- Analysis skills
- Computer networking
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
10d
ESG Data Analyst
Silverstone —Silverstone
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
10d
Business Analyst
Interpham Consulting —Luton
- Full-time
- Writing skills
- Analysis skills
- Communication skills
Graduate Finance Broker
Portman Finance Group —Northampton
- £36,000 - £50,000 a year
- Bachelor's degree
- Organisational skills
Quick apply
Technical Business Analyst (12-month Fixed Term Contract)
West Northamptonshire Council —Northampton
- £42,861 - £46,304 a year
- Analysis skills
- No degree
- Agile
4d
Finance Analyst
Dominos —Milton Keynes
- Full-time
- Analysis skills
- Communication skills
- Analytics
Assistant Analyst - GLP
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
QAT Analyst
FCDO Services —Hanslope
- £41,036 - £46,318 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
14h
Security Operations Analyst
Motor Insurers' Bureau —Milton Keynes
- £65,000 a year
- Full-time
- Hybrid work
- Master's degree
- Employee assistance programme
7d
Data Analyst - 12m Fixed Term Contract
Safran Engineering Services UK Limited —Banbury
- £35,000 - £45,000 a year
- Engineering
- Databases
- Analysis skills
- Annual leave
- Life insurance
Quick apply
3d

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2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
5 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

performance analyst jobs in milton keynes, bkm

2nd Line analyst - Technical Support

1st Line Service Desk Analyst (Days)

IT Business Analyst

Implementation Analyst

Customer Analyst

JML Analyst

Contact Centre Operations Manager

Senior BI Analyst

Risk Analyst

Senior Analyst

Cyber Security Analyst

ESG Data Analyst

Business Analyst

Graduate Finance Broker

Technical Business Analyst (12-month Fixed Term Contract)

Finance Analyst

Assistant Analyst - GLP

QAT Analyst

Security Operations Analyst

Data Analyst - 12m Fixed Term Contract

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