Technical support advisor Work, Jobs in Milton Keynes, Bkm (with Salaries)

Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Northampton
- £3,800 a month
- Full-time
- Sales
Quick apply
QHSE Advisor
Framatome —Cranfield
- Full-time
- Presentation skills
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Dealership Host and Administrator
RPM Independent Porsche Specialists Ltd —Tring
- Full-time
- Serving
- Microsoft Office
- Administrative experience
Quick apply
12d
People & Culture Business Advisor
Principal Medical Limited —Bicester
- From £38,000 a year
- Full-time
- Continuous improvement
- Driving
- No degree
- Free parking
- Sick pay
Quick apply
Porsche Assistant Service Manager
Sytner —Towcester
- Weekend availability
- Customer service
- Team management
- Leadership
Customer Targeting Analyst
Barclays —Northampton
- Communication skills
- Banking
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
EMEA Systems Manager
Securitas Technology UK —Milton Keynes
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
Quick apply
Field Applications Scientist, HPLC & LCMS - UK, Ireland or Nordics, EMEA North
Thermo Fisher Scientific —Hemel Hempstead
- Full-time
- Customer service
- English
- Bachelor's degree
Commercial Manager
Atlas Workplace Services —Milton Keynes
- Up to £56,000 a year
- Hybrid work
- Continuous improvement
- No degree
- Contracts
Quick apply
6d
Insurance Claims Application Lead
DHL —Milton Keynes
- Engineering
- Master's degree
- Bachelor's degree
Site Health and Safety Advisor
Prestige Homeseeker Park & Leisure Homes —Rushden
- £35,000 - £40,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Travel
Quick apply
AI Lead
MaPS —Bedford
- £95,000 a year
- Hybrid work
- Machine learning
- AI
- Leadership
- Annual leave
- Employee assistance programme
11d
Audit Trainee
TC-Group —Letchworth
- Full-time
- Hybrid work
- Accounting
- School
- Annual leave
- Employee assistance programme
Quick apply
Commercial Advisor
ACO Technologies plc —Bedford
- £26,000 a year
- Call to connect
- CRM software
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
15h
Netsuite Consultant
Ekco —Milton Keynes
- Remote
- Scripting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
- Sales
Quick apply
Pharmacy Technician
Boots —Milton Keynes
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Internal Auditor and Risk Analyst
Soho House & Co. —Milton Keynes
- Analysis skills
- Travel
- Communication skills
- Employee discount
Quick apply

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Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Ostara Systems -
Milton Keynes

Apply Now

Job details

£26,208 a year

Benefits

Company pension

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Internal department liaison
Customer support
Customer interaction
Communication skills

Full job description

Job Title: Helpdesk Advisor

Location: Milton Keynes (Office-Based)

Shift Pattern: 11:30 20:30. This schedule operates on a rota that includes working every other weekend (Saturday and Sunday) with two rostered days off during the week. Please note that as this is a 365-day operation, the rota also includes working some Bank Holidays.

The RoleWe are looking for a dedicated Helpdesk Advisor to join a market-leading Maintenance and Facilities Management firm. As the first point of contact, you will be the face of the customer journey, using your communication skills to identify needs and provide seamless solutions. Our advisors are essential to our success, and we pride ourselves on delivering an easy, high-quality experience that reflects our core company values.

The EnvironmentJoin an engaging team where leadership is committed to your personal growth. We work hard to deliver excellence, and in return, we make it a priority to recognise and reward team members who go above and beyond in their daily roles.

Key ResponsibilitiesIn this role, you will provide support to maintenance contractors and customers via telephone and email using our proprietary software. Your daily duties will include:

Customer Resolution: Managing caller expectations and responding to email enquiries with a "right first-time" approach.
Workflow Management: Handling administrative tasks and personal workloads in strict alignment with client SLAs.
Data Integrity: Maintaining accurate records within our system to support reporting and accounting requirements.
Proactive Communication: Acting as a proactive link between internal departments and external stakeholders.
Ownership: Using active listening and effective questioning to take full responsibility for every inquiry.
Collaboration: Working as part of "one team" to meet business objectives and sharing insights to improve the overall customer experience.

Experience and Skills RequiredWe are looking for candidates who can demonstrate the following:

Background: At least 2 years of experience in a customer service environment.
Education: Minimum of 5 GCSEs (Grade C/4 or above) including English and Maths.
Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to interpret technical documentation.
Communication: Exceptional verbal and written skills, with a high level of attention to detail.
Mindset: A passion for problem-solving, a desire to learn, and a commitment to putting the customer at the forefront of every action.

Additional Information

Compliance: All successful applicants will be required to undergo a DBS check.
Benefits: Following a successful probation period, you will receive a comprehensive package including a pension scheme, healthcare, and death-in-service benefits.

Please note: Due to high application volumes, we only contact shortlisted candidates. If you have not received an update within 10 days, please assume your application has been unsuccessful at this time.

Apply Now

Refine Your Search

technical support advisor jobs in milton keynes, bkm

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

JUNIOR SALES ADVISOR

QHSE Advisor

Dealership Host and Administrator

People & Culture Business Advisor

Porsche Assistant Service Manager

Customer Targeting Analyst

Sales Operations Manager

EMEA Systems Manager

Field Applications Scientist, HPLC & LCMS - UK, Ireland or Nordics, EMEA North

Commercial Manager

Insurance Claims Application Lead

Site Health and Safety Advisor

AI Lead

Audit Trainee

Commercial Advisor

Netsuite Consultant

Junior Commercial Advisor

Pharmacy Technician

Internal Auditor and Risk Analyst

I want to receive the latest job alerts for technical support advisor in milton keynes, bkm

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