Knowledge analyst Work, Jobs in Milton Keynes, Eng (with Salaries)

1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
3d
Technical Support Analyst
S4labour Ltd —Banbury
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Hotel
- Analysis skills
- Free parking
- Work from home
Quick apply
10d
2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
3d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
CDD Analyst
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
Data Analyst
SDG Group —Milton Keynes
- Hybrid work
- Computer Science
- Bachelor's degree
- Communication skills
Quick apply
Implementation Analyst
Kinetic Software —Milton Keynes
- £32,000 a year
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
IT Business Analyst
Rehoboth Properties Limited —Milton Keynes
- £55,000 - £56,000 a year
- CRM software
- Computer Science
- Engineering
Quick apply
Actuarial Data Analyst
NHBC —Milton Keynes
- £40,000 - £55,000 a year
- Hybrid work
- In-person
- Communication skills
- Analytics
- Annual leave
- Employee discount
Operations Schedule Planning Officer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Business Analyst
ImServ —Milton Keynes
- Writing skills
- Agile
- AI
- Annual leave
4d
CUPRA/SEAT Product Analyst
VolkswagenGroup —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Life insurance
2d
ESG Data Analyst
Silverstone —Silverstone
- Full-time
- English
- Master's degree
- Analysis skills
Quick apply
9d
Assistant Analyst - GLP
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
HR MI and Systems Analyst 12mth FTC
FCDO Services —Hanslope
- £31,898 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Microsoft Office
1d
Business Analyst
Interpham Consulting —Luton
- Full-time
- Writing skills
- Analysis skills
- Communication skills
Quality Assurance Team Leader (Lab)
Medik8 —Aylesbury
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Quality control
- Employee discount
Quick apply
Senior BI Analyst
Lifeplus Europe Ltd —St. Neots
- Monday to Friday
- Hybrid work
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply

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1st Line Support Analyst

Dawsongroup -
Milton Keynes

Quick apply

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Incident queue management
Ticket management
Service restoration
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Intune
Mobile devices

Full job description

About this Role

Are you a 1st Line Desktop Support Analyst, IT Support Analyst or Help Desk Analyst looking for a role where you can build your technical experience while making a visible difference to colleagues every day? Based in Milton Keynes, this permanent Group IT role is the first point of contact for incidents and service requests, helping users get back to work quickly while keeping communication clear throughout each ticket.

Provide first line IT support across a range of business systems and technologies by telephone, email, remote support tools and face to face
Diagnose and resolve common hardware, software, network and access issues, including password resets and account administration
Log, categorise, prioritise and manage tickets through the Help Desk platform, keeping records accurate and progressing work within agreed SLAs
Configure, deploy and support desktops, laptops, peripheral equipment and Android and iPhone mobile devices, including device management through Microsoft Intune
Identify recurring issues, contribute to the knowledge base and escalate complex incidents to 2nd Line Support while maintaining ownership and communication

About You

You will bring a helpful, curious approach and enjoy working through technical issues in a calm and structured way. Not sure you meet every point below? We value potential, transferable skills and a willingness to learn, so please do not rule yourself out.

Experience supporting users in a Help Desk, Desktop Support or similar technical service environment
Working knowledge of Microsoft Windows, with basic administration experience across Active Directory, Microsoft 365 and VMware Horizon
Experience deploying or managing devices through Microsoft Intune
An understanding of ITIL Service Management principles, with ITIL Foundation or Microsoft fundamentals certifications welcomed but not essential
Clear communication, strong problem solving skills and a customer focused approach, with the confidence to take ownership and ask for support when needed

About Us

Dawsongroup has been in business since 1935 and has more than 50 years of experience in asset rental, supporting customers across a broad range of specialist markets. Group IT helps keep that wider business connected and productive, with a culture built around integrity, ownership, collaboration and finding practical ways to work smarter.

A business that values growth in both its people and its operations
A team environment where collaboration, communication and knowledge sharing matter
A commitment to providing safe, fulfilling and rewarding careers
A company focused on solving customer challenges and continually improving how it works

About Your Future

This role offers a strong starting point for someone who wants to deepen their technical knowledge and develop within a broad Group IT environment. You will gain exposure to a varied technology estate, work closely with experienced 2nd Line colleagues and have access to support that can help you shape your next career step.

Funded training and internal progression pathways, both nationally and worldwide
24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
2x life assurance scheme and long term incentives
Cycle to work schemes and seasonal gifts
Wellbeing and mental health support

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to turn your interest in technology into a rewarding career with a business that will support your growth? Join Dawsongroup and help keep our people connected, supported and moving forward, because people are our greatest asset.

Dawsongroup is well known for its tailored solutions and specialist asset supplies, but the real asset is our team. Working at Dawsongroup is more than just a job, it’s a journey. Browse the available opportunities today.

Quick apply

Refine Your Search

knowledge analyst jobs in milton keynes, eng

1st Line Support Analyst

Technical Support Analyst

2nd Line analyst - Technical Support

Freelance Associate Business Analyst Trainer - day rate

1st Line Service Desk Analyst (Days)

CDD Analyst

Data Analyst

Implementation Analyst

IT Business Analyst

Actuarial Data Analyst

Operations Schedule Planning Officer

Business Analyst

CUPRA/SEAT Product Analyst

ESG Data Analyst

Assistant Analyst - GLP

JML Analyst

HR MI and Systems Analyst 12mth FTC

Business Analyst

Quality Assurance Team Leader (Lab)

Senior BI Analyst

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