Customer service team lead Work, Jobs in Mirfield, Wyk (with Salaries)

Customer Service Team Leader
DUSK —Leeds
- Full-time
- Customer service
- In-person
- Employee discount
Quick apply
2d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
9d
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
8d
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Customer Service Team Leader
Sonex Financial —Leeds
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick apply
4d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
4d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
21h
Client Services Lead
Radfield Home Care —Ossett
- £15.50 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- IT
- Paid training
- Annual leave
Quick apply
Clinical Admin Team Lead
Spire Healthcare —Elland
- Full-time
- Communication skills
- Free parking
- Annual leave
2d
Lead Pensions Administrator - Annual Events & Projects
TPT Retirement Solutions —Leeds
- Microsoft Word
- Microsoft Excel
- English
9d
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
9d
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Lead Platform Operations Manager
HM Revenue and Customs —Leeds
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
5d
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Flexible schedule
19h
Senior Delivery Lead
Skipton Building Society —Skipton
- Full-time
- Hybrid work
- Azure
- PMP
- DevOps
- Annual leave

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customer service team lead jobs near mirfield, wyk

Customer Service Team Leader

DUSK
Leeds

Quick apply

Job details

Permanent | Full-time
2 days ago

Benefits

Employee discount

Qualifications

Customer service

Full job description

Join our Team at Dusk - Customer Service Team Leader
At Dusk, we are looking for a passionate Customer Service Team Leader to join our team. Reporting to the Customer Experience Performance Manager, this role is focused on leading, supporting, and empowering Customer Service Executives to thrive. This role involves being at the heart of daily operations, ensuring exceptional service is being provided, whilst actively seeking ways to improve. The Team Leader is responsible for driving success and contributing to an environment where everyone feels valued, motivated and are well equipped to deliver high standard and efficient service.

Responsibilities

Ensure all customer queries are handled in line with best practice, with a strong customer-first approach.
Identify and implement opportunities to improve team productivity, operational efficiency and service quality.
Analyse customer contacts and key enquiry drivers, partnering with the wider Customer Experience team to develop and implement effective solutions.
Review customer interactions to identify trends, gather insights and recommend service improvements.
Lead, motivate and develop a high-performing team of Customer Service Executives.
Provide ongoing coaching, mentoring and feedback to enhance customer interactions and support individual growth.
Work closely with fellow Team Leaders to ensure consistency, alignment and best practice across all customer service teams.
Take ownership of team performance, monitoring productivity and quality metrics and creating improvement plans where required.
Act as the escalation point for complex or high-priority customer issues, ensuring prompt and positive resolution.
Support the effective handling of customer complaints and concerns, delivering positive outcomes and excellent customer experiences.
Ensure team members remain up to date with changes to processes, systems, products and company policies through regular communication and support.
Champion a positive and collaborative working environment where colleagues feel valued, motivated and empowered to succeed.
Maintain accurate reporting, records and performance data to support operational decision-making and continuous improvement.

About You

Strong Leadership, with the ability to motivate and develop staff.
Communication, with the ability to share information and context on topics clearly.
Organisation, with the ability to prioritise in line with business interests.
Problem solving, with the ability to guide Customer Service Executives on using initiative to resolve queries to a high standard.
Multitasking, with the ability to manage multiple priorities and thrive in a fast-paced environment.
Flawless attention to detail, with the ability to review other’s work and find areas for improvement.

What’s in It for You?

25 days holiday plus bank holidays.
Generous staff discount on our beautiful products.
Real opportunities for growth and career progression

Job Types: Full-time, Permanent

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in mirfield, wyk

Customer Service Team Leader

Customer Services Team Leader

Customer Support Team Manager

Lead ER Specialist

Customer Service Team Leader

Customer Services Team Leader

Customer Service Team Leader

CS Team Managers - Customer Service Team Manager

Customer Success Lead

Helpdesk Lead

Customer Relations Team Leader

Client Services Lead

Clinical Admin Team Lead

Lead Pensions Administrator - Annual Events & Projects

People & Service Team Leader

Gas Team Leader

Contact Centre Team Leader

Lead Platform Operations Manager

Water Connections Delivery Lead

Senior Delivery Lead

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