First line managers Work, Jobs in Mistley, Ess (with Salaries)

Service Supervisor
SAGA Truck & Van - Mercedes-Benz —Ipswich
- From £39,780 a year
- Full-time
- Microsoft Outlook
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
5h
First Contact Navigator
CARA (Centre for Action on Rape and Abuse) —Colchester
- £24,496 - £26,845 a year
- Full-time
- Hybrid work
- English
- Data entry
- Phone etiquette
- Health & wellbeing programme
- Sick pay
Quick apply
Senior Park Instructor
Anglian Water Services Ltd —Ipswich
- From £30,000 a year
- Full-time
- Customer service
- First Aid Certification
- IT
- Free parking
- Annual leave
Funeral Manager
Daniel Robinson & Sons —Halstead
- £28,000 - £40,000 a year
- Full-time
- Management
- Heavy lifting
- Supervising experience
- Health & wellbeing programme
- Bereavement leave
Quick apply
13d
Collections Customer Operations Manager
Royal Mail Group —Ipswich
- £45,888 - £50,476 a year
- Full-time
- Management
- Travel
- Leadership
- Annual leave
- Sick pay
12d
Project Manager - Highways (Fixed term contract or Freelance)
Oakstone Contracting Ltd —Harwich
- £260 - £320 a day
- Temporary
- Civil engineering
- Project management
- First Aid Certification
Quick apply
3d
Regional Head of Operations
Sanctuary Group —Felixstowe
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
5d
Qualified Pool Lifeguard
Loan A Lifeguard Ltd. —Hadleigh
- From £20 an hour
- Temporary
- Customer service
- English
- Master's degree
Quick apply
Barista
Starbucks —Clacton-on-Sea
- Weekend availability
- Store discount
- Employee assistance programme
Transport Manager
Kinaxia Transport & Warehousing —Colchester
- £50,000 a year
- Full-time
- Management
- Employee assistance programme
- Employee discount
Quick apply
Used Car Transaction Manager
John Grose —Ipswich
- Up to £65,000 a year
- Full-time
- Sales
- Administrative experience
- In-person
- Employee discount
Quick apply
5d
Social Media Apprentice (Community & Content)
Fred. Olsen —Ipswich
- £16,000 a year
- Full-time
- Social media management
- Travel
- Communication skills
- Employee discount
13d
Transition Manager
Harley House Supported Living - Great Bentley —Great Bentley
- £40,000 a year
- Part-time
- Organisational skills
- Time management
Quick apply
12d
Home Adaptations Officer
Colchester City Council —Colchester
- £39,321 - £44,039 a year
- Full-time
- Master's degree
- Bachelor's degree
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Project Administrator
M Group —Ipswich
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Construction Multi Skills Tutor
TCHC Group —Ipswich
- £25,000 - £36,000 a year
- Full-time
- English
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Fire Safety Manager
Ipswich Borough Council —Ipswich
- £51,356 - £53,460 a year
- Call to connect
- Hybrid work
- Contracts
- Employee assistance programme
- Sick pay
14d
Head Therapist
Stoke by Nayland Resort —Stoke by Nayland
- From £14.50 an hour
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
1d
Learning Support Assistant & IAG Advisor
TCHC Group —Ipswich
- £24,500 - £28,000 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
12d

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Service Supervisor

SAGA Truck & Van - Mercedes-Benz -
Ipswich

Quick apply

Job details

Permanent | Full-time
From £39,780 a year
5 hours ago

Benefits

Annual leave
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

French
Microsoft Outlook
Leadership

Full job description

SAGA Truck & Van is the leading Mercedes-Benz distributor in the United Kingdom, with a network of ten dealerships across Kent, Essex, Hertfordshire, and East England, employing over five hundred staff.

The SAGA Mercedes-Benz Story: The journey began in 1971 in western France, initially focused solely on commercial vehicles. Over the years, car and utility vehicle operations were added, and dealerships multiplied—first regionally until 2013, then nationally, before expanding internationally in 2019. In 2024, SAGA Mercedes-Benz expanded to England with the acquisition of 10 dealerships, previously owned by Sparshatt Truck and Van and Motus Truck & Van. Today, SAGA has an international presence (in France, Belgium, England, Switzerland, Liechtenstein, and the Czech Republic) and represents 70% of the RCM group’s revenue.

Join us as a Service Supervisor to lead our Ipswich Service team in delivering exceptional customer focused service and solutions! Your knowledge and experience will be instrumental in maintaining operational excellence while fostering a safe, inclusive and innovative work environment.

The Service Supervisor is responsible for leading and overseeing the day-to-day operations of the service reception, ensuring a consistently high standard of customer service and operational efficiency. This is a pivotal role, as the incumbent will act as Deputy to the General Manager in their absence. This role involves supervising the service advisors, costers and drivers, managing vehicle check-in and check-out processes, and coordinating collection and delivery services to align with customer and workshop needs.

The Service Supervisor is also accountable for reducing Work in Progress (WIP), maintaining compliance with all company and regulatory procedures, and ensuring accurate repair order processing. A key focus of the role is to create a professional, customer-focused environment while supporting team development and upholding brand standards throughout the service journey.

Main duties and responsibilities:

Provide effective leadership and oversight of the service reception, ensuring daily operations run smoothly and consistently meet high customer service standards.
Supervise, support, and develop service advisors, costers and drivers by setting performance expectations, conducting regular reviews, and facilitating training to improve skills and service delivery.
Ensure the reception area operates efficiently, maintaining a professional and welcoming environment for all customers.
Oversee the customer check-in and check-out processes, ensuring accurate capture of service requirements and full accountability for each vehicle during its stay.
Monitor and reduce Work in Progress (WIP) through proactive scheduling, follow-ups, and coordination with relevant departments.
Supervise drivers responsible for yard movements as well as vehicle collection and delivery, ensuring punctuality, professionalism, and alignment with customer and service team expectations.
Ensure that collection and delivery services are effectively scheduled and aligned with customer appointments and expectations.
Allocate tasks across the service reception team effectively, balancing workloads to ensure prompt customer assistance and consistent service levels.
Maintain compliance with internal procedures, ensuring repair orders are raised, processed, and closed accurately and in line with company policies.
Ensure all service commitments are met on time and that all customer interactions reflect the highest quality standards.
Take ownership of all compliance requirements relating to the service reception function, ensuring adherence to safety, legal, and brand guidelines.
Keep customers fully informed throughout the service journey, including cost updates, timescales, and any changes to the original brief.
Supervise the final handover of vehicles to customers, ensuring invoice accuracy, clarity of explanation, and future maintenance recommendations are communicated.
Resolve customer concerns and invoice queries in a timely and professional manner, ensuring a positive service experience.

Working hours: 45 hours/ week

Skills or experience

Essential

Team leadership – ability to lead, motivate, and develop service advisors, costers and drivers.

Customer service – strong focus on delivering professional, high-quality customer experiences.

Operational management – skilled in managing day-to-day service reception activities.

Communication – clear and professional in all customer and internal communications.

Time management – effective at prioritising tasks and meeting deadlines under pressure.

Problem solving – confident in resolving customer issues and operational challenges.

Desirable

Compliance & accuracy – knowledge of service processes and regulatory requirements.

Training & development – capable of setting performance standards and coaching team members.

Joining SAGA Truck and Van means:

Representing “the star,” an international luxury car brand
Promoting vehicles with the latest technologies
Benefiting from career opportunities within a fast-growing group
Joining a family-owned group with strong values and collaborating with passionate people
Participating in regular internal events that promote team cohesion (seminars, incentives, parties…)
Enjoying many other benefits:

-Discretionary bonus scheme

-24 days Annual leave plus bank holidays

-Simply Health

-Staff referral scheme

-Enhanced Maternity and Paternity Leave

-Employee Assistance Programme (EAP)

RCM: SAGA Truck & Van is part of the French RCM group, created and led since 1999 by Ronan Chabot. Strongly attached to its region and values, RCM expanded intensively—first regionally, then across France, before expanding internationally in 2019 with the SAGA Mercedes-Benz network and adding a new activity: boating. Today, the group remains a French family business with a global outlook, distributing iconic brands such as Mercedes-Benz, Toyota, Lexus, Porsche, Beneteau, Azimut, Galeon, and Highfield internationally (in France, Belgium, Switzerland, Liechtenstein, England, and the Czech Republic). Our values have remained the same since day one: Passion, Performance, and Respect. In 2018, RCM was named France’s Distributor of the Year, and in 2021 won the Family Saga award at the French Automotive Distribution Grand Prix.

Pay: From £39,780.00 per year

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in mistley, ess

Service Supervisor

First Contact Navigator

Senior Park Instructor

Funeral Manager

Collections Customer Operations Manager

Project Manager - Highways (Fixed term contract or Freelance)

Regional Head of Operations

Qualified Pool Lifeguard

Barista

Transport Manager

Used Car Transaction Manager

Social Media Apprentice (Community & Content)

Transition Manager

Home Adaptations Officer

Project Administrator

Construction Multi Skills Tutor

Fire Safety Manager

Head Therapist

Learning Support Assistant & IAG Advisor

Practice Manager

I want to receive the latest job alerts for first line managers in mistley, ess

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