Customer care specialist Work, Jobs in Mountsorrel, Lec (with Salaries)

Complaint Handler
NEXT —Leicester
- £14.66 - £15.50 an hour
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Employee discount
8d
IPS Employment Specialist (Leicestershire Central)
Intuitive Thinking Skills Ltd —Leicester
- £27,000 - £30,000 a year
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
Graduate Customer Account Executive - Luxury Labels and Packaging
Label Apeel Ltd —Leicester
- £26,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
- Referral programme
- Sick pay
Quick apply
5d
Support Worker
Dignus Group —Shepshed
- £12.71 an hour
- Overtime
- Customer service
- Organisational skills
- Care plans
- Paid training
- Annual leave
Handler - DG Specialist
FedEx EU —Leicester
- £20,732.40 a year
- Part-time
- Employee assistance programme
10d
Foster Carer Recruitment Lead
Compass Fostering —Leicester
- £30,000 a year
- Full-time
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Careers At Aspire UK
Aspire UK —Leicester
- Weekend availability
- Medication administration
- Care plans
- Communication skills
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Operations Assistant
TIP GROUP —Loughborough
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Patient Transport Liaison Officer
EMED Group —Leicester
- £13.71 an hour
- Full-time
- Hospital
- Travel
- Patient care
- Annual leave
- Employee assistance programme
Quick apply
1d
Client Care Advisor (16.25hrs)
IVC —Derby
- Up to £9,913.80 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
11d
Customer Experience Specialist
Circom Limited —Coventry
- £24,000 - £26,655 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
8d
Claims Fraud Investigator - First Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Export Specialist - NPWT ICO - Remote Role (m/f/x)*
Solventum —Loughborough
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Oracle
Pharmacy Dispenser
HealthNet Homecare —Swadlincote
- £27,768 a year
- Full-time
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Metering Specialist
Stadia Group Limited —Enderby
- £25,000 - £35,000 a year
- Full-time
- Heavy lifting
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Partner Account Coordinator
The Pallet Network —Swadlincote
- £15,996.32 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Probe Lab Engineer - Probe Repair, Testing and Innovation
Modality Group Limited —Loughborough
- Up to £35,000 a year
- Full-time
- Engineering
- Laboratory experience
- Maintenance
- Free parking
Quick apply
8d
Prescription Management Administrator
HealthNet Homecare —Swadlincote
- £27,768 a year
- Full-time
- Microsoft Office
- Employee discount
- Referral programme

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Complaint Handler

NEXT -
Leicester

Apply Now

Job details

Full-time
£14.66 - £15.50 an hour
8 days ago

Benefits

Free parking
Discounted gym membership
Employee discount

Qualifications

Customer service
Leadership
Communication skills

Full job description

Rate of pay:
£14.66 £15.50 per hour (Annual Est. £27,400 - £29,000)

Shift:
Monday, Thursday & Friday 08:00-18:00 & Sunday 10:00-17:00
(36 hours per week)

Peak periods:
During our peak trading periods you’ll also be required to work an additional 4 hour shift per week, for up to 20 weeks of the year.

Location:
Desford Road, Enderby, Leicester, LE19 4AT

Training:
Includes 4-6 weeks of paid, full-time, in-house training. Schedule: Monday–Thursday, 9:00 AM – 5:00 PM, Friday 09:00 AM - 16:45 PM.

Start Date:
Monday 10th August

Are you someone who thrives on helping people and making a real difference?

As a Complaint Handler in our Customer Escalations Team, you’ll join a friendly, dedicated group focused on resolving customer issues with genuine care. This isn’t just about closing tickets; it’s about using your initiative to influence how we serve millions of customers and recommending real process improvements.

A Day in the Life

You will take ownership of customer investigations, collaborating across the business to find fair resolutions within set timescales. Using a diary system to manage your own workload, you will:

Build Relationships:
Turn a negative experience into a positive one through empathy and clear communication.

Problem Solve:
Investigate everything from online delivery hiccups to complex in-store service issues.

Influence Change:
Identify why things went wrong and suggest how we can do better next time.

Communicate with Style:
Balance a professional and conversational tone, always putting yourself in the customer’s shoes.

What You’ll Take On

Our team handles a diverse range of complaints, ensuring no two days are the same:

CEO & Executive Escalations:
Act as a brand ambassador by managing and resolving high-level complaints sent directly to our CEO.

Online & Delivery:
Resolving issues with faulty goods, missing parcels, or carrier service (e.g., Evri).

Home & Safety:
Managing sensitive cases involving property damage, safety incidents, or driver conduct.

Specialist Escalations:
Navigating complex "Interest Free Credit" queries or repeat delivery failures that require a "human touch" to fix.

What’s in it for You?

Competitive Pay:
Earn up to
£16.49 per hour
.

Quality over Quantity:
We have
no productivity targets
. We want you to focus on the
right
resolution for the customer, not just the fastest one.

Career Growth:
Develop high-level conflict resolution and leadership skills in a supportive environment that prepares you for future advancement.

Culture:
Work in a collaborative, fast-paced department where help is always at hand.

What We’re Looking For

You are a self-motivated professional with a "can-do" attitude and a passion for customer advocacy. You’ll need:

Experience:
Strong background in customer service, with demonstrable experience managing escalated complaints.

Communication:
The ability to write and speak with clarity, empathy, and attention to detail, especially when representing our senior leadership.

Organisation:
The skill to prioritise a busy workload and meet deadlines.

Resilience:
A calm approach to problem-solving in a dynamic environment.

What's Next?

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met.

Our recruitment process is a simple three-step journey: first, a telephone interview to learn about your experience and suitability; second, an online letter-writing assessment, where you'll demonstrate your written communication skills through a customer response task if successful; and finally, a face-to-face interview, focused on competency-based questions to discuss your skills and how you handle real-world challenges.

*
Please note:
We review applications on an ongoing basis, and roles may be filled before the closing date. We therefore encourage you to apply as early as possible.

25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
Quarterly bonuses
Free parking on Next authorised sites
Early VIP access to sale stock
Access to fantastic discounts at our Staff Shops
10% off most partner brands & up to 15% off Branded Beauty
Restaurants with great food at amazing prices
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Access a digital GP and other free health and wellbeing services
Sharesave scheme
Financial Wellbeing - Save, track and enhance your financial wellbeing
Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
Support Networks - Access to Network Groups to empower and celebrate each other

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 0333 777 8166 and leave a voicemail.

You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!

Apply Now

Refine Your Search

customer care specialist jobs in mountsorrel, lec

Complaint Handler

IPS Employment Specialist (Leicestershire Central)

Graduate Customer Account Executive - Luxury Labels and Packaging

Support Worker

Handler - DG Specialist

Foster Carer Recruitment Lead

Careers At Aspire UK

Employment Specialist

Operations Assistant

Customer Care Champion - Dispatcher

Patient Transport Liaison Officer

Client Care Advisor (16.25hrs)

Customer Experience Specialist

Claims Fraud Investigator - First Party

Export Specialist - NPWT ICO - Remote Role (m/f/x)*

Pharmacy Dispenser

Metering Specialist

Partner Account Coordinator

Probe Lab Engineer - Probe Repair, Testing and Innovation

Prescription Management Administrator

I want to receive the latest job alerts for customer care specialist in mountsorrel, lec

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