Service desk support Work, Jobs in Musselburgh, Eln (with Salaries)

Experienced Medical Receptionist/Administrator
Riverside Medical Practice —Musselburgh
- £28,997 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
- Free parking
- Health & wellbeing programme
Quick apply
11d
Full Time Beadle ( Church Officer)
St. Giles Cathedral —Edinburgh
- £26,437 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
IT Support Analyst
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Hybrid work
- Computer literacy
- School
- Work from home
6d
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
5d
Night Auditor
The Caledonian Edinburgh —Edinburgh
- From £13.58 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Annual leave
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
5d
Resident Experience Advisor
iQ Student Accomodation —Edinburgh
- £27,500 a year
- Full-time
- Hotel
- Front desk
- Annual leave
4d
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
Receptionist
Hotel Indigo Edinburgh Princes Street —Edinburgh
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Night Porter
HandPickedHotels —Edinburgh
- From £14 an hour
- Weekend availability
- Bar
- Hotel
- In-person
- Free parking
- Employee assistance programme
Quick apply
IS Admin Manager
Heriot Watt University —Edinburgh
- £31,236 - £36,636 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Flexible schedule
4d
Guest Experience Expert - Casual
Marriott International, Inc —Edinburgh
- £14.25 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
Team Manager
Fife Council —Glenrothes
- £47,604.34 - £57,196.54 a year
- Full-time
- Remote
- Data analysis skills
- Team management
- Travel
- Employee discount
3d
Receptionist
Mercure Livingston —Livingston
- £12.71 an hour
- Full-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Night Auditor
Leonardo Hotel Edinburgh Haymarket —Edinburgh
- Night shift
- Hotel
- Front desk
- Referral programme
Quick apply
Receptionist
Edinburgh Marriott Hotel Holyrood —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
6d
Security, Reception & Facilities Coordinator (Key Holder)
Ivy Management Services Ltd —Edinburgh
- From £13 an hour
- Full-time
- First Aid Certification
- Front desk
- In-person
- Free parking
Quick apply
Network Analyst - Junior
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Data analysis skills
- Bachelor's degree
- AI
- Flexible schedule
Quick apply

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Experienced Medical Receptionist/Administrator

Riverside Medical Practice -
Musselburgh

Quick apply

Job details

Permanent | Part-time
£28,997 a year
11 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
Sick pay
On-site parking

Qualifications

Microsoft Word
Customer communication
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Triage
Patient appointment coordination
GP surgery experience
Filing
Scanning
Microsoft Office Suite
De-escalation techniques
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Organisational skills
Front desk
IT
Patient registration
Communication skills

Full job description

Part-time or full-time, permanent
8am-6pm or 7am-6pm shifts available (must be able to work 3-4 full shifts a week - ideally including Mon, Wed & Fri)
Full-time salary £28,997 per annum, pro rata for less than full time (full-time = 4 days)
Closing date: Friday 28 August

"This is a supportive and positive place to work. It’s a vibrant, friendly Practice and staff really have a voice here: if I raise things I’m listened to. It’s a great team, doing great work." (Riverside staff member)

We’re looking for experienced customer service professionals with empathy and strong IT ability to join our busy Reception team - and provide the best possible experience to patients

Full training in how things work in our busy GP Practice will be provided - however successful applicants will be those with strong existing customer service experience, in a professional office setting.

Your ability to quickly understand new information and confidently apply this to your daily interactions with patients will be key to succeeding in this role, along with an ability to provide professional, helpful and non-judgmental customer service in every patient contact.

Working in our large, dynamic general practice you’ll work closely with the rest of our Reception team, Practice Management team, GPs and other Practice health professionals, to make sure that patients get the care they need, with the right person at the right time.

For us, it all starts with our team – because every single member of our team helps to provide care to patients. We have a real focus on making this a place where people want to work, with regular team activities and a friendly, supportive team working around you.

What you’ll do

Support the Practice in delivering high quality care to patients
Answer calls from patients, families and other health professionals, and manage requests in line with Practice procedures
Book appointments with a wide range of health professionals at the Practice, and signpost patients to other services, in line with Practice protocols
Being a welcoming and professional first point-of-contact at the Reception desk, booking in patients for appointments, handing over prescriptions, and managing all other requests and queries – for example passing on information about test results
Complete other administrative tasks including calling patients to arrange appointments and pass on information, and accurately processing prescription requests, new patient registrations/change of details, sicklines and paperwork requests
Ensure all GP and hospital correspondence is scanned and filed in relevant patient’s computerised records
Maintain the customer-facing areas of the Practice
Participate in daily team huddles, individual performance review and other Practice meetings

This job description is not exhaustive and may be adjusted from time to time.

You must

Have existing clearance to work in in the UK for the post's advertised hours
Have demonstrable customer service skills and experience in a professional, office setting
Have considerable experience of - and enjoy - working with the general public within a busy environment
Have strong general IT skills including Microsoft Office applications (Word, Teams, Outlook) and the ability to quickly learn how to use General Practice IT systems
Have excellent verbal communication skills, with the ability to communicate well with patients of all ages and backgrounds on the phone and in-person, putting each individual patient at ease
Have a structured approach to de-escalating concerns with an ability to calmly and compassionately manage challenging situations
Be able to rapidly learn new information and apply this consistently in your daily interactions with patients
Have good organisational and general administrative skills, with good attention to detail
Be able to switch quickly between tasks dependent on the demands of the day.
Have an ability to use initiative and lateral thinking to provide the best outcome for patients
Be able to handle sensitive patient information in a confidential way, in line with NHS and Practice requirements, along with other sensitive business information
Be able to follow Practice protocols including clinical triage protocol.
Have strong interpersonal and organisational skills, which enable you to develop effective working relationships with the rest of the Practice team.
Be able to reflect on your own performance, and with support to be able to identify and change your practice if things could have been handled differently for the benefit of patients
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Have a strong commitment to our efforts to create a positive culture, for the benefit of both patients and staff
Be able to demonstrate a good level of educational achievement

It’d be nice (but not essential) for you to have

Experience of working in General Practice or another NHS customer-facing role
Experience of General Practice IT systems for example Vision and Docman
Call centre or similar call handling experience

Why you'll love working here

Full-time salary £28,997 per annum, pro rata for less than full time
SPPA (NHS) pension (with continuity if you’re an existing SPPA member)
Access to NHS Employee Assistance Programme
Access to NHS Blue Light scheme and other NHS discounts
In-house training programme with additional external training opportunities, which can equip you to develop into a range of General Practice or wider NHS administration roles
Paid over-time opportunities
Permanent contract
Weekends and week days off work
Friendly, supportive line management and wider Practice team
180 hours annual leave (pro-rata for less than full time) plus pro rata share of 8 public holidays

About us
Riverside Medical Practice is based in Musselburgh, close to both Edinburgh city centre and the beaches of East Lothian. Our team are expert, patient-centred, inclusive, collaborative and realistic. Our vision is to provide trusted care, empower individuals to live healthier lives, have a committed and supported team, and to work in a place (building) that works. We’re a busy surgery with 20,000 patients, located in an area with significant health inequality.

The Practice is based in a purpose-built health centre with recently refurbished staff kitchen, sun terrace and onsite parking. Tea, coffee and biscuits are always available! This is a well-organised practice, with mature systems and processes in place which allow our team to do their jobs to the very best of their abilities.

Pay: £28,997.00 per year

Benefits:

Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Transport links

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in musselburgh, eln

Experienced Medical Receptionist/Administrator

Full Time Beadle ( Church Officer)

IT Support Analyst

IT Service Desk Analyst

Night Auditor

Mobility Support Specialist

IT Service Desk Analyst

Resident Experience Advisor

L1 Service Desk Analyst

Receptionist

IT Service Desk Analyst - Edinburgh

Night Porter

IS Admin Manager

Guest Experience Expert - Casual

Team Manager

Receptionist

Night Auditor

Receptionist

Security, Reception & Facilities Coordinator (Key Holder)

Network Analyst - Junior

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