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Operations Manager

IPSUM -
Enderby

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Technical project or programme management experience
Energy and utilities experience
Driving Licence
Customer relationship building
Resource allocation planning
Operations management
Stakeholder collaboration
Project planning
Stakeholder liaison
Coaching
Environmental compliance
Performance management
Project management in energy and utilities industry
Analysis skills
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Team management
Decision making
Customer relationship management
Mentoring
Organisational skills
Operational strategy development
Management reporting
Professional development mentoring
Construction experience
Budgeting
Multidisciplinary collaboration
Business coaching
Leadership
Project management experience
Communication skills
Operations leadership experience
Time management
Analytics
Stakeholder management

Full job description

Operations Manager

Location: Leicester (with travel as required)
Employment Type: Full Time
Working Hours: Monday to Friday

What's in it for you...

We believe in looking after our people, and it shows. When you join Ipsum, you're not just taking a job, you're starting a career with real support behind it.

20 days annual leave plus bank holidays
Option to buy up to 5 additional holidays
Group Personal Pension Plan
Career development and progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental Health support and counselling services
Cycle to Work scheme
Discount club covering supermarkets, phone bills, gyms and more
Life assurance cover
Long service recognition
Enhanced Maternity Pay
Paid volunteering opportunities in your community

About the role...

As an Operations Manager, you will play a pivotal role in delivering some of the organisation's most challenging and innovative projects. Reporting to the Technical & Innovation Director, you will lead the operational delivery of frameworks, schemes and complex works across the South, while supporting projects throughout the UK.

Working alongside industry-leading Subject Matter Experts, you will ensure projects are delivered safely, on time, within budget and to the highest quality standards. You will lead operational teams, influence strategic delivery decisions and build strong customer relationships, helping to drive business growth and operational excellence.

Key responsibilities include:

Leading and coordinating the day-to-day operational delivery of framework activities, projects and complex works
Supporting the development of delivery plans, operational strategies and resource forecasts
Acting as the operational lead for customers and stakeholders, ensuring contractual commitments, KPIs and project objectives are achieved
Providing performance reporting, operational updates and technical insights to internal and external stakeholders
Leading, coaching and developing operational teams to maximise capability, engagement and performance
Managing resource planning, project mobilisation and workforce allocation across multiple workstreams
Working collaboratively with technical specialists to ensure effective delivery of innovative solutions
Overseeing project planning, scheduling and reporting through company systems
Monitoring operational performance and implementing corrective actions where required
Driving continuous improvement initiatives across operational processes, systems and teams
Ensuring compliance with Health, Safety, Environmental and Quality standards
Managing incident response activities and ensuring effective restoration and service recovery
Building and maintaining strong relationships with customers, partners and stakeholders
Representing the Technical & Innovation Team at client meetings, operational reviews and project forums
Supporting the growth and reputation of Ipsum within the UK utilities and water sectors

About you...

We are looking for a motivated and experienced operational leader with a strong track record in utilities, construction and/or framework delivery environments.

You should have:

Experience working in at least two of the following sectors: Utilities, Construction or Framework Delivery
Proven leadership experience managing and developing operational teams
Experience delivering projects, programmes or operational workstreams
Strong organisational, planning and resource management skills
Experience managing customer relationships and contractual obligations
Excellent stakeholder management and communication skills
Experience handling escalations and resolving operational challenges
Strong commercial, financial and analytical skills
Experience managing multiple priorities in a fast-paced environment
Full UK Driving Licence

You will also demonstrate:

Strong leadership, coaching and mentoring skills
Excellent communication and interpersonal skills
Professionalism and a positive attitude
Strong decision-making and problem-solving abilities
Excellent time management and organisational skills
Flexibility and adaptability
A collaborative approach to working with internal teams and customers
A passion for delivering exceptional service and operational excellence

Our commitment to Equal Opportunities...

We're proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we're committed to building a diverse and inclusive workforce.

Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.

Next steps...

If you're interested in this opportunity, please apply or reach out to the Careers Team for more information.

Quick apply

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